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  1. Today
  2. Hi Sarah, NVivo relates Codes to Cases in most queries and in some project items by looking for intersecting coding. If there are coding done in manually-created Codes that you need to relate to specific Cases, you may have to manually code the same references to the relevant Cases. ^BM
  3. Hi Phill, Can you please send in a support request via our support page so we can investigate this issue, see the link below for details on saving NVivo error logs to include in your request. ^NB https://support.qsrinternational.com/s/article/NVivo-for-Windows-has-crashed-OR-I-received-the-error-message-NVivo-has-stopped-working-what-should-I-do-now
  4. Hi Niki, Can you please send in a support request via the link on this page: https://support.qsrinternational.com/nvivo/s/ so that we can investigate this further. ^NB
  5. Hi des223, In this instance we suggest removing the table formatting in Word, then reimporting this changed document into the NVivo project. Alternatively, If the formatting is required, you could also try to export the file from Word in a PDF format then importing this into NVivo as the table formatting should be kept in the PDF file. Please note that any existing coding will not be linked to the newly imported file and would need to be redone. ^NB
  6. Hi LisaRR, Please see the link below for detail on exporting a codebook file (.qdc file) in an NVivo project. To import, click the Import menu then select Codebook: https://help-nv.qsrinternational.com/20/mac/Content/nodes/export-nodes.htm I hope this helps. ^NB
  7. Hi Jad, This issue is unfortunately a known bug with our recent NVivo version. Our development team are investigating a fix but at this stage we don't have a timeframe for when this will be available. Note that other coding options such as via the menu bar or right click menu are not impacted by this issue. ^NB
  8. Yesterday
  9. I just tried uploading eight transcripts into Nvivo, and got the following error message: “Nvivo has unexpectedly encountered an issue. Error Message: Exception of type 'Lucene.Net.Index.MergePolicy+MergeException' was thrown. Stack Trace: at Lucene.Net.Index.ConcurrentMergeScheduler.HandleMergeException(Exception exc) at Lucene.Net.Index.ConcurrentMergeScheduler.MergeThread.Run() at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at Sys
  10. Good Morning, I bought a licence this morning but I haven't got any mail with the activation code...Someone had the same problem in the past ? Kind regards Niki
  11. Hi Fernando, Can you please try the steps in the below link to fix this issue: https://support.qsrinternational.com/s/article/Slowness-NVivo-Mac-My-Project-is-running-slow If the issue is not resolved after this, please send us a support request via the contact link on this page: https://support.qsrinternational.com/nvivo/s/ I hope this helps. ^NB
  12. Hi, I've imported my dataset (excel spreadsheet of survey results). I used autocoding to create nodes for the five qualitative questions, and cases for each of the 412 participants. As I go through to make child nodes for each of the question nodes, will those codes automatically be assigned to the particular case (ie the participant who said it) or do I need to do it manually. Thanks Sarah
  13. Hi Kate, This error is occurring as Qualtrics is no longer compatible with NVivo 12. As a workaround, you may wish to export your Qualtrics data in an Excel format and manually import it into NVivo 12. Please refer to the link below for information on importing datasets into NVivo: https://help-nv.qsrinternational.com/12/win/v12.1.99-d3ea61/Content/files/datasets.htm I hope this helps. ^NB
  14. Last week
  15. I am also having the same issue unfortunately. This is my first time using NVivo 12 and every time I code a segment (also a fairly small dataset) I get a spinning wheel for about 10 seconds.
  16. control clicking each row and coding it as a case worked! Thank you!
  17. Hello everyone, I am having issues calculating Kappa values for a project. There are two raters. The principle coder imported coder two's project into the master file and conducted a coding comparison query. After many tries, the kappa keeps coming back as either a zero or one (please see screenshot below) We tried to troubleshoot with no luck. We were wondering if it's an issue with different operating systems (one mac and one window user). We followed the correct instructions to import the project according to this link: https://help-nv.qsrinternational.com/12/win/v12.1.101-d3ea61
  18. Hello everyone, I am having issues calculating Kappa values for a project. There are two raters. The principle coder imported coder two's project into the master file and conducted a coding comparison query. After many tries, the kappa keeps coming back as either a zero or one (please see screenshot below) We tried to troubleshoot with no luck. We were wondering if it's an issue with different operating systems (one mac and one window user). We followed the correct instructions to import the project according to this link: https://help-nv.qsrinternational.com/12/win/v12.1.101-d3ea61
  19. And here's a set of hands-on exercises (with answers) for your interest. A great way to troubleshoot where you might want more clarification or assistance IMHO. All the best! Citavi_6_Exercises.docx
  20. I want to download the codebook from one project and upload it into another project. This seems like it should be easy, but it will not accept the file. Could someone provide me with the steps for uploading just the codebook? I'm using Mac 2020 (R1) version. Thank you!
  21. Hi All, I was having problems, but then when I checked the k-lite website, they had a newer version. I downloaded that one, and now I can import zoom video files and also m4a audio to NVIVO. Hope that helps.
  22. Hi, Did anyone solve this issue? I'm having the same problem. What's the solution?
  23. I'm having the same issue and have tried multiple things on my end. I can also zoom in on the Mind Maps and Concept Maps, just not on files.
  24. Hey everyone! I have exactly the same issue here. it's quite frustrating. Anybody an idea to make it faster?
  25. I am trying to import from Qualtrics to NVivo 12. I tried the email/password method and got an error message, so I next tried the API token. I get the following error message: "Object reference not set to an instance of an object". Can anyone help? Thanks!
  26. Hi there, I am having performance issues with my Nvivo 12 that are seriously impacting the progress on my study. It is a fairly small project with only 3 videos and their transcripts running on a fresh installation of Nvivo 12 using a powerful machine (Macbook Pro 16", i7, 16GB) so this should surely not be causing the issue. Basically, when I open Nvivo for the first time, the coding is fast and smooth. However, after each code that I add, the process becomes slower and slower. After having added a few handfuls then it becomes so slow that I have to close Nvivo. In between adding ea
  27. Hi Ornella, Can you please submit a support request via the link on the following page: https://support.qsrinternational.com/nvivo/s/ so that we can investigate this issue further. ^NB
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