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  1. Last week
  2. QSRSupport

    Crash when importing dataset or bibliography

    Hi, Our technical team is working on resolving compatibility issues with Mac OS Catalina and hope to release an update in 2-3 weeks. You'll be prompted by NVivo to install the update as it is released. Kind Regards, Bhupesh
  3. Earlier
  4. I installed Nvivo 12 on my iMac (running latest Catalina OS) without i installing Nvivo 10. Everything works fine except for an immediate crash when I press the dataset button or try to import bibliography data. I get an immediate crash before any dialogue window comes up. I read up the forums and discovered I maybe should have uninstalled Nvivo 10 first so have now deleted that. Is there an easy fix or should I uninstall Nvivo 12 and reinstall it again? If so do I have to track down all the install files in libraries and system folders? Has anyone else had this crash scenario? Any help much appreciated.
  5. Wow -- how frustrating! Can this be added as a development item for NVIVO? It's a bit crazy to be able to generate the data and then have it locked inside the tool.
  6. QSRSupport

    Corrupted File

    Hi Valerie, We have been communicating to you via email. Please provide us your file for further investigation. Kind Regards, Bhupesh
  7. valerie

    Corrupted File

    Will anyone from QSR respond to my message?
  8. How is it possible to acces the attached file NV12CorruptProject (for restoringbackups) please?
  9. Hello, I use NVivo8. My computer crashed and my NVivo projet was opened. After resetting my computer, and trying to open my project, I received this message enclosed informing me that my file wa corrupted. And I cannot open it anymore, and I have hours of work in there and am becoming desperate…..Is there a tool or a way to recover the file? I have tried to do it and it does Nothing. Thank you for helping me for I find curious that only because tne computer did not shut down properly that I get to loose everything. Regards, Valerie
  10. SRqualprof

    Need help w/ analyses & visualizations

    HI Akshay, Thank you for your responses. I'm afraid this still hasn't solved some of my problems, and am hoping you could offer further guidance. I've left messages with tech support and am hoping they can help as well. I'm starting to deeply regret purchasing this software because it does not feel intuitive and very simple functions are needlessly time consuming. 1.I created a classification called groups and then added the attributes that would actually be my groups "first generation" and "continuing generation", as well as "online only" and "in person". However, I need to add CASES to those categories so I can compare data across groups. So, I tried selecting each individual case, doing "get info" and trying to assign it to the right group based on that. However, when I ran a matrix coding query with Group type cont gen = yes in rows and group type first gen = yes in columns (i just ran this w/ 4 files to test it), I see nothing. There is no node matrix, there is nothing of use for me to see. This should be very straightforward. I also tried creating a classification called "cont gen" adn another called "first gen" and assigning cases to each, but then I cannot run a query, becuase there are no attributes specified. I just want to see whether the nodes look different for each group. 2.I merged the projects even though there were only 3 overlapping files in each. However, after I did that, I had 3 copies each for each file. Running a coding comparison theory then, I included 2 copies and selected 2 users, but results suggested no agreement. Also when I tried to click "coding comparison", it doesn't show me each user. I think the problem is that I should be having ONE copy with 2 sets of coding on it, but the import (and I did follow the import project guidelines on help) apparently just duplicated the project. What can I do about this? Thanks, SR
  11. aatrainor

    Crashing Project

    Thanks. That worked and I was able to repair. Unfortunately, after the repair, we are still having an intermittent problem of "NVivo has unexpectedly encountered a problem."
  12. QSRSupport

    Crashing Project

    Hi Audrey, The ‘Compact and Repair Project’ button is greyed out because the project may be open in NVivo. Please close the project by clicking File tab > Close and then try Compacting and repairing your project. Can you please open the sample project in NVivo and see if the same issue persists? If the issue does not persist in the sample project, we will need access to your project to investigate the issue. I hope this helps. Regards, Akshay
  13. Hi there, Has this issue been resolved? I suspect I'm having a version of the same problem. I started working on WAV files that were too large to embed in my project. I have now compressed them to MP3 to embed them in the project for complicated ethical compliance reasons. To update the file links I have been following the instructions at http://help-nv11.qsrinternational.com/desktop/procedures/store_audio_and_video_files.htm under 'Embed a media file in the project'. When I change the audio properties to 'Embedded in project' I get a message saying the file size is too large, and asking if I would like to choose a different file. So far, so good. I select the newly compressed MP3 version. For some files it works just fine, mission accomplished. For others, I get an error message saying "Duration does not match original file". I have no idea why this works for some files and not others. They have all been converted using exactly the same process and there should be no difference in duration between the MP3s and original WAVs. I tried importing one of the MP3s as a new document and it's duration shows in NVivo as the same as the original duration. I could just reimport all my audios as new documents...but then I would lose all my transcription and coding links. If there is any kind of work around to encourage NVivo to accept the compressed files as the same as the original versions I would absolutely love to hear it! Thank you! Helen
  14. Hello: I am having NVivo have "unexpected problems" while coding. I wanted to try compact and repair, however, that choice is not available to me in the Help menu of the open project. (It's gray and not clickable). Please advise. Thanks, Audrey
  15. If I understand your question correctly, my opinion is to use sets. Make one set per participant and then associate project items or files with each participant. I have not have problems with NVivo handling many sources and the fact that it can is one thing I like about it.
  16. Hi Cara: Although the advice created a problem, it was accurate. File classifications for each of the variables is awkward for a lot of complicated reasons and attributes works a lot better. I would copy the project and then re-import the excel as case classifications associated with each file. This will help you identify multiple cases with a single attribute, etc. Hope this helps. Audrey
  17. QSRSupport

    Need help w/ analyses & visualizations

    Hi, Please see below the responses to your queries: 1. You may wish to create a classification called Groups and also give Attribute values such as Group A and Group B. Then a Case called Interviewees, school, lecturers etc. based on your project. Open each case and assign classification Groups and attribute values A or B. Once you have done that, you should be able to run Mate Coding query. Please see the link below for more information on Matrox Coding query: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/queries/matrix-coding-query.htm 2. In regards to your query, each user will need to code the transcript in the same project but different copies using their own user profiles. Once all the users have finished coding in their individual projects, you will need to merge all the projects for e.g. Merge Project 1 with Project 2 and project 2 with Project 3. Once the merge is complete, you should be able to run Coding comparison query in the project. Please see the link below for information on merging projects: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm Also, please see the link below for information on Coding Comparison Query: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/queries/coding-comparison-query.htm 3. In relation to the third query, you should be able to add the unwanted words to the ‘Stop Words’ list by following the steps in the link below: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/queries/text-content-language-and-stop-words.htm Please see the link below for information on contact numbers and submitting a support request: https://www.qsrinternational.com/nvivo/contact-us Also, you may reach out to our NVivo certified trainers who should be able to assist you with your project related queries and give one on one guidance: for additional cost https://www.qsrinternational.com/nvivo/nvivo-training/certification/find-a-trainer-near-you I hope this helps. Regards, Akshay
  18. Hi there, I am having trouble performing a # of functions in NVIVO for Mac despite reviewing the help manual and many online tutorials. Perhaps I'm being dense, but I"m hoping somebody can walk me through some of these functions step by step. Thanks for your patience and support. 1)Would like to compare two groups on certain nodes, or on node frequency in general. I created case classifications for group A and B and assigned cases to each, but did not add any attributes, bc its not necessary. I want all of group A vs all of group B. I attempted to do this comparison using matrix query, or crosstabs, and it seemed like I just couldn't enter the inputs properly. Basically I just want to see how coding differed between groups. I also may want to look up certain nodes and see if group A used it more than group B for example. This seems so basic, yet I can't figure out how to do it! 2)I'd like to do inter rater reliability with 2 students of mine on a few files. Is the only way to do this to import the entire project? I attempted to import those few files, but the coding was lost and it was treated as if it was my file. I have 2 students using the same laptop to code. They are doing 3 sample transcripts, and I want to check IRR. How can I do that? The help manual keeps making it seem like you can just add a user, but the option is not being given to me under preferences. I can only change my own user name, but I cant add another one. I read the sections on teamwork thoroughly, yet nowhere does it explain how to attribute a file to another user. I'm guessing they should save the project with their coding (even if its only 3 files) and then I should "import"--will that automatically attribute it to the correct user? Also, we have 2 students using the same lab laptop with the same version of NVIVO. Again, I saw you had something in the help section about this. I'm hopeful that they created individual logins bc they logged into the computer separately, but I"m not sure. How can I track these 3 separate users? 3) I'd like to run queries and do visualizations but remove certain words from use. For example, my transcripts of interviews say "Interviewer: text and Student: text". The words "interviewer" and "student" then end up featuring prominently in my word cloud, but they are useless. I also end up with words like "like" and "maybe"--also useless to me. Can I select words to ignore in the analysis so I get a better picture of core content? Lastly, is there a chat or phone support line for help with running analyses and using the software? I feel silly for asking these things, but the fact is, I spent hours on tutorials and scouring various websites, and this information simply didn't become clear. Unfortunately I am facing deadlines and unable to complete a 3-6 week online course. What other resources besides videos & the help guide do you recommend for better learning certain software functions? I thank you in advance for your time, patience and assistance. SSR
  19. Hi cogden, Changing the name of a source document will not impact the coding, however if you are sharing a project and intend to merge copies of a project file, the names of documents must be the same in both to prevent duplicates. Hope this helps. Regards, ^NVivoSup
  20. Hi Cassie, This report unfortunately cannot show both the theme node, coded text and the classification attributes of intersecting nodes. However, as a workaround you can use the coding stripes feature. To do this, open theme node in detail view and turn on a coding stripe for the attribute required. The below link has more information on coding stripes. https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/coding/coding-stripes.htm The node detail view with coding stripes can be exported by printing the node references but selecting to print to a file instead of a printer, you may see an option to use Microsoft Print to PDF or similar. Hope this helps. Regards, ^NVivoSup
  21. Hi Cara, You can try making a copy of your project then deleting the case classifications in the copy of the project and see if that helps. You may also like to look at the literature review workflow outline on the following link, this is an example of how such a project may be set up: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/concepts-strategies/using-nvivo-for-qualitative-research.htm If this does not resolve the problem, we would suggest someone take a look at the project to understand what is required and suggest a solution. QSR Support are not trained to provide guidance in situations like these however we can provide the contact details of nearby NVivo trainers and consultants who can who can provide this service at a cost. If you would like us to arrange this please send your details to our team via info@qsrinternational.com. Regards, ^NVivoSup
  22. Hi Angela, Cases will act as the link between the source documents and the theme/auto-coding nodes. Typically these cases would be a unit of analysis in a project and only one reference would be coded to them, the source document. References from interview participants would be coded against the theme/auto-coding nodes. As long as the theme node is coded from the same source attached to the cases, there is a link. Hope this helps. Regards, ^NVivoSup
  23. Hi, I have coded source documents to various nodes, but would now like to modify/change the name of those sources. Will I lose the coding I have already done? Thanks for your help, Cindy
  24. Hello, all-- I'm using NVivo 12 Plus. I'd like to code data from a spreadsheet with NVivo and then export those codes with their associated case classification as a spreadsheet, preferably with both the name of the code and the coded text. It appears that this would be possible using the Coding Summary by Code Extract and adding the Case.Classification.Name field, but my exports have this field blank. At the moment I have one spreadsheet with the first column in the spreadsheet stored as a Case Classification. Is it possible to create an extract that would associate the Case Classification with the codes using spreadsheet data? If not spreadsheet data, would it be possible for individual files, like .pdfs or .docx documents? I'm willing to consider other workarounds, as well, but I do need to get the data out of NVivo because I'll need it for multivariate analyses. You can see the blank classification field below:
  25. Hello, Help please! I started my literature review by importing all my PDFs into Nvivo then creating file classifications (journal type, year published, author, study country etc). Then an advisor from NVIVO said it would be better to make them case classifications - they said I wouldn't be able to run complex queries unless I made them case classifications. So then I exported the file classification data (into Excel) and re-imported it as case classification. Now I think I have both and I am very confused. For some reason, NVIVO has decided to automatically create references for my cases (the articles). It also looks as though everything has duplicated now. It also looks as though I have to recreate and reassign all my attributes... tempted to start all over again from scratch! See the screenshots attached. What am I doing wrong? Thanks, Cara Nvivo issues - Cara.docx
  26. Nvivo 11: I have imported interviews in word and i have autocoded with heading style. I have assigned each interview a case classification as a person. But they are not linking. So it only shows as one reference when there should be more as they should be linked to their answers in the interview Can you explain what i have missed?
  27. Hi Mandy, A codebook is a document that has names of your nodes along with their description. NVivo 12 supports importing codebooks in qdc format and you can have two codebooks in a project. If you are referring to exporting separate codebooks, you can select the codes and export them to separate codebooks. Refer to the link below: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/nodes/export-nodes.htm Kind Regards, Bhupesh
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