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  1. Last week
  2. All done! Thank you so much for your help! Kind regards, Gail.
  3. Hi Gail, I have attached a corrupt dummy project with this email to help you recover the project from the .nvb file. Please follow the steps below to recover your data from NVB file: 1. Download and unzip attached file(based on your NVivo version) to your computer. 2. Open NVivo, click on Open Other Project, then browse and select the dummy file saved in step 1. 3. You will be presented with an option to recover from a project recovery file. Select your .nvb file from the list to recover the project. If your project does not appear in the list, you can try searching your computer for any .nvb files, these are project recovery files. 4. The project should open once recovery is complete. I hope this helps. Kind Regards, Bhupesh NV12CorruptProject (for restoring project backups).nvp.zip NV11CorruptProject(for restoring project backups).nvp.zip
  4. As with some other form users, I've been unable to open a project, but have a .nvb file. (When I opened the project, there was an error message, but it disappeared before I could read it). Is it possible to let me know how to recreate the project from the .nvb file? I'm not sure why the project didn't open, but I've noted the advice on how to mitigate against this happening. Many thanks, Gail.
  5. Earlier
  6. Hi Audrey, We've sent you an email with some more information on this. Regards, ^NVivoSup
  7. Hi ellisjen, If you are merging two projects, each with coding on a document, that source document will duplicate if both copies do not have the same name, folder location and content. In this case you would need to undo the edits or add these to the unedited version so that both match before merging the projects. The below page has some information on how NVivo determines duplicates and how they are handled when a project is merged: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm ^NVivoSup
  8. Hi Mandy, Windows and Mac can share an NVivo project, the project needs to be converted between Windows and Mac formats using the project converter included with NVivo for Windows. Both NVivo for Windows and Mac will need to be the same version to share the file. This link has more information on how to convert a file: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/projects-teamwork/work-with-projects-windows-mac.htm ^NVivoSup
  9. QSRSupport

    Opening Files for Different Versions of Nvivo

    Hi Mandy, NVivo 12 will open an NVivo 10 project however project files are not backwards compatible, a project saved in NVivo 12 cannot be opened in NVivo 10. ^NVivoSup
  10. Hello QSR Nvivo Help: I am more worried now about the project and I think I need to have a consultation about this project because the coding stripes do not align with the data coded at a certain node. Also, we lost a memo today. Please advise, Audrey
  11. I pay attention the coding numbers in the Nodes view to makes sure that me coding is advancing as I intend. So If I have an interview excerpt coded at "X" and the reference is an interview quote from a single participant, when I uncode it at X, I expect to see the reference to decrease by one and perhaps the code (depending of any other part of the interview is coded at X. I have noticed that the tallies of codes and references do not consistently change while coding or uncoding. I have gone back and checked in the node to discover that the coding (or uncoding) did indeed occur. Why don't these tallies reflect all changes? Thanks, Audrey
  12. Thanks, Heather. This is great info. One further question ... When merging, we must create a new project into which we bring both versions of the project? In the above post, I was thinking we were merging one version into another. So A and B go into C, not A goes into B, correct?
  13. Heather: Your matrix explanation is great. Is there a way to save posted replies to topics that are of interest to us, creating a personal archive of help topics? I favorited them, but I do not see an option to save. Thanks, Audrey
  14. Hi Nell, So that we can assist with this issue, can you please log a support request here: https://bit.ly/2PpHC6p and include a screenshot of any error messages you are seeing. ^NVivoSup
  15. Hi, If someone is using Nvivo on a Mac and someone is using Nvivo on their PC can you share/open up files between them? Does the version of Nvivo matter as well? Thanks.
  16. Is someone has a version of Nvivo 10 and another person has a version of Nvivo 12 is it possible to open files between them?
  17. Thank you for this. It is really good you have taken the trouble to share with others. I have found that QSR offer very limited support for users and fail to reply to many queries adequately.
  18. I would value some help on this please. My colleague and I are both coding. I edited one interview in Nvivo (I realise you should not do this). This has meant we now have two versions of the interviews - both are coded but one has many more references than the other. Can I merge these interviews in nvivo keeping all the coding? Thanks for help on this.
  19. I have just lost an entire afternoon's work because nothing was saved. I said yes to each 'autosave' and also did other manual saves because I have seen this problem before. I find this hugely frustrating that updates sing long and loud about the newest gadgets that we can now use....but the basic functionality of simply saving work still seems to be problematic.
  20. QSRSupport

    Printing a transcript - issues

    Hi Jules, I believe that you have also contacted us directly via a support form and you've resolved the issue by formatting the document in NVivo. Let us know if you continue to experience issues. Kind Regards, Bhupesh
  21. Hello Heather, I have tried this again and this time, the options box is available, so I followed your instructions. However, I still get an error 'the query returned no results'. Appreciate assistance. Nicole
  22. Hello, I want to print a transcript with the nodes present. I can do this with some transcripts I have coded, however with others, it prints one line per page (which, as you can imagine, is a LOT of pages). Is there anything that can be done to get it to print a full page as per some of my other transcripts? Not sure why the difference. Thanks! Jules
  23. Jules


    Thanks Bhupesh!
  24. MikeA

    Annotations in NVivo for Mac 12

    Thanks - as I mentioned I want to annotate a coded item as well as a memo or PDF etc.
  25. QSRSupport

    Annotations in NVivo for Mac 12

    Hi Mike, Documents, PDFs, Externals and Memos can be annotated in NVivo 12 for Mac. You don't need to change any settings. Refer to the link below for instructions: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/notes/annotations.htm Kind Regards, Bhupesh
  26. Thank you for this reply, the coding stripes do not help in this instance. I followed your instructions to run this query, but had an error returned 'The query returned no results'. See attached. I cannot understand what I am doing wrong, as I can see references coded to the nodes. Also, I don't have the 'options' button available; perhaps because I'm in Nvivo 12+? I also tried this using the 'query wizard' and had the same error message. Please help... Nic Matrix error.docx
  27. This feature is greyed out so I can't create new annotations for coded items. Is this feature not working yet or does a setting need to be changed to make this work?
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