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docdempster.pd

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docdempster.pd last won the day on April 2 2012

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About docdempster.pd

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  1. Can result nodes created as a result of queries and saved, have data uncoded without having to create new nodes.
  2. docdempster.pd

    error exporting list of nodes

    any suggestions? Please! The project is on a deadline.
  3. docdempster.pd

    error exporting list of nodes

    it resolved the problem with crashing but has not resolved this issue... any other suggestions that I can try.. Many thanks Paul gD
  4. I had a problem today with crashing software. I was trying to do some text searches and the software was having none of it. It kept crashing. I contacted the helpdesk and they sent me the following. I am posting here because the forum tends to provide answers directly to people meaning you have to wait until Australia comes online. I hope they are useful for others. thanks to helpdesk for great support. I checked with the helpdesk and they said it was ok to post. Further according to the helpdesk 'There is however no damage caused if users try them and it does not resolve their issue' so all good. Regards Paul gD Dear Paul, Firstly, ensure you have updated your software to the latest Service Pack. To determine if you need to update your software, follow the steps below: Launch NVivo 10, go to ‘File’ > ‘Help’ > ‘Check for Software Updates’ and if prompted, click on the notification to go to the download page and download the update. Please note: You need to download the update patch that corresponds to the version (32 bit or 64 bit) of NVivo 10 installed on your system. To determine the NVivo version installed, launch NVivo, go to ‘File’ > ‘Help’ > ‘About NVivo’. Under ‘NVIVO VERSION’, if you see ‘10.x.xxx.x (64-bit)’ you have the 64 bit version installed, otherwise you have the 32 bit version. Secondly, if a service pack update is not needed or has not resolved the issue, follow the steps below: Enable Plain Text To change this setting: 1) Launch NVivo 2) Go to the File menu -> Options 3) Tick the option ‘Display plain text for nodes with' 4) Click Apply 5) Click OK 6) Close down NVivo 7) Re-launch NVivo Finally, if the problem persists, rename your NVivo 10 customization folder. Note, taking this action will reset any customization you have set up and your 'My Recent Projects' list on the Welcome screen will be refreshed. If you use NVivo 8 & 9 on the same PC these steps will also reset any customization you have setup in that program. Next time you open NVivo 10, navigate to where your project is located and double-click on the project icon to open it. This action will place the project name back in the 'My Recent Projects' list. As I am unsure which operating system you are using I have provided instructions for Windows 8, Windows Vista/7 and Windows XP. ---------------------------------------------------------------------------------------------------------------------------- Windows 8: 1. With NVivo 10 closed, follow the steps below: i. From the Start screen, start typing Explorer and click on File Explorer icon in search results displayed ii. A new file explorer window should open up. Click on the View tab and check the Hidden Items option 2. Navigate to the following folders: C:\Users\[username]\AppData\Roaming\QSR_International C:\Users\[username]\AppData\Local\QSR_International 3. Within these folders, rename all folders where the name starts with NVivo.exe_Url (e.g rename to old NVivo.exe_Url). ---------------------------------------------------------------------------------------------------------------------------- Windows Vista/Windows 7: 1. With NVivo 10 closed, open Windows Explorer a) Right-click on the Windows Start circle -> Explore. 2. Display all hidden files and folders: a) Click on Organize -> Folder and Search Options On the 'Folder Options' dialog, click on the View tab and check 'Show hidden files and folders' option c) Click on the Apply button and click OK. 3. Navigate to the following folders: C:\Users\[username]\AppData\Roaming\QSR_International C:\Users\[username]\AppData\Local\QSR_International 4. Within these folders, rename all folders where the name starts with NVivo.exe_Url (e.g rename to old NVivo.exe_Url). ---------------------------------------------------------------------------------------------------------------------------- Windows XP: 1. With NVivo 10 closed, open Windows Explorer a) Right-click on the Windows Start button -> Explore. 2. Display all hidden files and folders: a) Click on Tools from the menu bar Select Folder Options c) Click on the View Tab d) Locate the heading 'Hidden files and folders' e) Ensure that 'Show hidden files and folders' is selected f) Click on Apply and select Yes if a message is displayed g) Click on OK 3. Navigate to the following folders: C:\Documents and Settings\<username>\Application Data\QSR_International C:\Documents and Settings\<username>\Local Settings\Application Data\QSR_International 4. Within these folders, rename all folders where the name starts with NVivo.exe_Url (e.g rename to old NVivo.exe_Url). ---------------------------------------------------------------------------------------------------------------------------- If the problem persists, please provide me with your updated NVivo error logs. Warm regards,
  5. They contacted me again last week, but have no date for when it will be fixed as yet. however this is a pretty serious problem, which undermines the credibility of the software, so they will be throwing a lot of resources at this. hang in there, should not be long now.
  6. I am struggling to export list of nodes i get the following error outline level must be between 1 and 7 actual value was 8 I can export the node just fine Any help on this would be great Paul gD
  7. There is a bug in the system that is currently being looked at by the programmers. This results in data not showing.
  8. could this be added as a feature for the next version... remove unwanted labels
  9. Would there be any possibility of getting Nvivo to work with Dragon. It is not possible to get basics like spelling or easy insertion of text and naviagtion is really complicated and slow. This could be such a good feature, that speeds up researchers work, not to mention being useful for disabled researchers like myself. I am a heavy duty dragon user and even with programming some features are almost impossible to do. It works a treat with other software such as Atlas, so it is possible.
  10. can someone remind me how to remove unwanted tags in models. I want to get rid of 'parent' which automatically gets inserted. Nvivo 10... any suggestions... nothing is jumping out in the ribbon. many thanks Paul gD
  11. docdempster.pd

    Framework not saving info in cells

    Thanks, I will send more examples of where it is losing data for your team to look over.
  12. docdempster.pd

    Framework not saving info in cells

    Thanks for getting back in touch. Glad you were able to replicate the problem after looking at what I am doing on my computer. Looks like we have found a serious issue. Glad I videoed it using Camtasia. Data added to cells is repeatedly going missing even with the latest sevice pack. Also coded data is not showing up. Can you provide a work around and a timescale for fixing? This is really important. Also would you recommend not using framework until it gets fixed. Will my other data in NVivo be 'safe'? I really dont want to have to start this project from scratch. Thank you for your continued support. Paul
  13. docdempster.pd

    Framework not saving info in cells

    It would seem that this is expected behaviour. Your tech support guy has mentioned that you have fixed it according to the response below. I am still having problems and dont know what to do. Alarmingly data that has been coded is not showing up attached to the matrix. I can post a video of the problem here for you and others to see if this would be helpful. it will be similar to the one I sent in before. What should I do to resolve this? missing data is quite scary. Thankfully it is a small data set of around 20 so I can work round for the time being, but I do wonder how I would cope if it was much bigger, as I have to check the nodes individually rather than trust the display of the framework. anyway for others who have similar problems you may wish to try the service pack, see the link in the email response below. Hi Paul, I apologize for the delay in responding to your enquiry. There was a known issue with some framework summaries getting deleted under certain situation. This issue was fixed in the latest update of NVivo 10. Can you please check to see that you have updated NVivo 10 to the latest version which is 10.0.303.0. To check the version you have installed, open NVivo 10, Go to 'File' > 'Help' > 'About NVivo' and check the number under version. If you are not using version 10.0.303.0, please download the latest upgrade patch from the link below: http://www.qsrinternational.com/support_downloads_detail.aspx?productversionid=51 Please note: You need to download the update patch that corresponds to the version (32 bit or 64 bit) of NVivo 10 installed on your system. To determine the NVivo version installed, launch NVivo, go to ‘File’ > ‘Help’ > ‘About NVivo’. Under ‘NVIVO VERSION’, if you see ‘10.x.xxx.x (64-bit)’ you have the 64 bit version installed, otherwise you have the 32 bit version. I hope this helps. Regards, Mohammad Shakeb Customer Service & Support Consultant QSR International Pty Ltd 2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia T +61 3 9840 1100 F +61 3 9840 1500 | support@qsrinternational.com Find answers to your support questions online at www.qsrinternational.com/support.aspx
  14. Another update for those hoping to use Dragon dictate and NVivo 10. Its not feasible. You may be able to use keyboard shortcuts for some menus, but you will end up stuck when it comes to editing text. You cannot select text, perform spell check (easily) or do very basic functions that you can in word (or indeed other CAQDAS packages.... my vote currently is sadly with Atlas which works really really well). If you are disabled, sadly this will not be the software of choice for you. I have however had a programmer write some nifty lines of code which have made some functions easier, such as resizing windows in the framework, making importing of documents easier (i.e a single command) etc. It is a shame that the QSR wont integrate Dragon with their text editor. But there you go. I spoke with the developers and it will be too costly to implement. Happy to share my coding with those who have the pro version of Dragon if that will help. feel free to PM for a copy. I will put it up on the KNOWBRAINER forum, which is where most of the voice activated software users tend to gravitate.
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