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QSRSupport

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QSRSupport last won the day on October 29 2019

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  1. Hi Inku, Can you please send us a support request via the link below so that we can assist with the file recovery. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/individual-student-license Regards, ^NVivoSup
  2. Hi nonie, Can you please log a support request via the link below and include a link to the Facebook page you are trying to capture so we can investigate. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/individual-student-license Regards, ^NVivoSup
  3. Hi portmoon, You can generate a Coding Summary by Code Report which shows the coding done on references, grouped by Nodes. Please see the following link for a guide on how to run the report: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/projects-teamwork/run-reports.htm Regards, ^BM
  4. Hi, To add users to Collaboration Cloud, could you please follow the steps below: Log in to the myNVivo portal (portal.mynvivo.com) with the account that was used to purchase Collaboration Cloud. Click on the Account icon on the upper right section of the screen, and select Purchases. Click on the Options icon (triple colon) in the NVivo - Collaboration Cloud group and click Manage License. Click on Assign User and enter the user details. Click on Add User. In NVivo, please log off Collaboration Cloud, exit NVivo, and then log in again to Collaboration Cloud with the account that was used to purchase Collaboration Cloud. You should be then able to select users. Kind Regards, Bhupesh
  5. Hi JDO, When working with projects in cloud storage, we generally recommend not working directly from cloud location, instead users should have a local copy and it is recommended you temporarily pause cloud synching while working on the project. To give some background, when you save a NVivo project file, many of these services immediately try to synchronise these changes to the project file which is stored in the cloud. However, they may not be able to access the project file because NVivo has exclusive access to the file while the project is open in NVivo. This can cause problems and occasionally NVivo may crash or lose data. Regards, ^NVivoSup
  6. Hi Tabitha, Can you submit a support request via https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/individual-student-license so that we can investigate your damaged project and try to recover it? Kind Regards, Bhupesh
  7. Hi James, It wouldn't be possible to show memo text in reports. It is also not possible to sort coded data from memos to bring it in front. Instead of writing information about nodes in memos, you could use the Description field. Description can be added by right clicking on the node, click Node Properties and typing in Description field. You can then generate a report with node name, node description and coded text. Kind Regards, Bhupesh
  8. Hi, To investigate the issue, can you please tell me the phrase you are searching for in your project? Also, please check if any words from the phrase you are searching are not included in the Stop Words list. Please see the link for more information: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/text-content-language-and-stop-words.htm#View,addorremovestopwords Thanks, Akshay
  9. Hi, You'll need to open one node at time, go to Reference View, select all the reference and code them to a new node. The new node will show coding reference without double counting multiple users. Another workaround is to run a Matrix Coding query between Nodes and Sources as the query doesn't count double-coding by different users. Kind Regards, Bhupesh
  10. QSRSupport

    Importing document with coding attached

    Hi Gunhild, You can export the document with associated coding and nodes to a new project(you'll need to manually select the document and associated nodes). Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/export_selected_items_to_a_new_project.htm Then merge this new project with original project. http://help-nv11.qsrinternational.com/desktop/procedures/import_items_from_another_nvivo_project.htm I hope this helps. Regards, Bhupesh
  11. Hi Alex, If you have cases in your project and each case contains all data for all questions for this particular case, you can try to run a Matrix Coding query with Cases as rows and the Codes as columns. This will give you a separate row for each Case and the Code, you will be able to see for each case, how the data is coded at each Code (A,B). Regards, Akshay
  12. Hi Di Feng, The Group Query doesn't calculate the common coding references, it finds out the common items. Whereas the compound query can be used to find common coding references using AND criteria. This is the reason results are different. For example, if you code the first paragraph from a source to Node A and second paragraph from the same source to Node B, the Group Query will show 1 reference each. On the other hand, Compound Query will result 0 references because there isn't any common text which has been coded to both nodes. Kind Regards, Bhupesh
  13. Hi BMY, Please refer to "Merge or Copy Classifications" section in the link below for instructions on merging classifications in NVivo: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/classifications/manage-classifications.htm Kind Regards, Bhupesh
  14. Hi Di, The compound and group queries are quite different and if they are needed in a project would depend on the data you are working with or research goals. Below are some links from our online help with more information on both queries: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/compound-query.htm https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/group-query.htm Regards, ^NVivoSup
  15. Hi Di, Instead of a set, you can try running a Coding query and for each attribute value, add a criteria row to search for coding linked to cases with that attribute value, for example: Coded At - Any Case Where Township = Smyrna After this query has run, you can then save the results to a node by right clicking on the node, selecting Store Query Results and selecting to save to a new node. Once the node is saved, this node can then be used in other queries, such as a row input for a matrix coding query. Hope this helps. ^NVivoSup
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