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QSRSupport

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  1. Hi MItja, You may be able to use a combination of word and text search queries. For the word frequency queries you can save results as nodes. For the text search query you can try expanding your results by searching for stemmed words or by changing the spread search option to include more words surrounding the word you are searching for, see the following link for more information: https://help-nv.qsrinternational.com/12/win/v12.1.72-d3ea61/Content/queries/text-search-query.htm?Highlight=operator#Tipsfortextsearchqueries Hope this helps. Regards, NVivoSup
  2. QSRSupport

    NVIVO 12 ON MAC slow at saving changes

    Hi Helen, So that we can investigate this issue further, can you please submit a support case via the below link and let us know if this is impacting all projects or just one? If there are any error messages as well, please include a screenshot. You can take a screenshot by pressing Shift-Command (⌘)-3. A .png file with the date and time stamp on your desktop will be created. Attach the .png file to your support request. https://qsrinternational.com/nvivo/contact-us/customer-support Kind regards, NVivoSup
  3. Hi Charliee, To differentiate the interviewees, you'll need to open each cell of the matrix and turn on Coding Stripes for your interviewees(cases). Kind Regards, Bhupesh
  4. QSRSupport

    Nvivo 12 deleting attribute - How?

    Hi, Here is an alternate method you can follow: 1. Click Case Classification or File Classification on the left navigation pane in your project. 2. Expand the desired classification by clicking on + sign on the classification displaying on right pane. 3. Right click on an attribute and click Delete to delete the attribute. If you want to delete an attribute value, click Attribute Properties instead. 4. On Attribute Properties window, go to Values tab. 5. Click in front of the value you want to delete. This will highlight the value row. 6. Click Remove and then click Ok. I hope this helps. Kind Regards, Bhupesh
  5. QSRSupport

    Twitter analysis without NCapture

    Hi Marcus, It is not possible to import an excel document as a Twitter dataset. However, you can use AutoCode Wizard to autocode hashtags and user mentions. You can right click on the imported dataset, click AutoCode, click Use the style or structure and choose 'code at nodes or cases for each value in a column' option to code to Hashtags. You can then use the same method to code to user mentions. Here is detailed information auto-coding datasets: http://help-nv11.qsrinternational.com/desktop/procedures/automatic_coding_in_dataset_sources.htm Kind Regards, Bhupesh
  6. Hi, To transfer the journal along with nodes and coding, make sure you are selecting the journal as well as related nodes when selecting project items to export. Kind Regards, Bhupesh
  7. QSRSupport

    Query options no longer displaying NVivo 11

    Hi Liz, To fix this, please resize your NVivo display by clicking on green circle on the top left and then clicking on it again. Kind Regards, Bhupesh
  8. QSRSupport

    Create Case Classification not showing

    Hi Liz, Can you click on the arrow to the top right corner of NVivo when you open your project, to display the ribbon menu? Alternatively, you can click on green circle on the top left of NVivo to resize NVivo display and click on the green circle again to view the Case Classification option. You can also expand the Classification section on the left navigation pane and create Case Classification from there. I hope this helps. Kind Regards, Bhupesh
  9. QSRSupport

    Rotate photos in NVivo 12

    Hi, Thanks for sharing the solution. Kind Regards, Bhupesh
  10. QSRSupport

    Extracting Twitter Data after NCapture

    Hi Ploomy, You should be Abel to capture twitter data using NCapture. NCapture creates a file for each captured webpage. The NCapture files have .nvcx extension and are saved to a folder on your computer. Please see the link for more information below: https://help-nv.qsrinternational.com/12/win/v12.1.70-d3ea61/Content/files/ncapture.htm Also, you should also be able to import and explore twitter data in NVivo. Please see the link for more information below: https://help-nv.qsrinternational.com/12/win/v12.1.70-d3ea61/Content/files/twitter-data.htm Unfortunately, you will not be able to save the NCapture files in .csv format. Regards, Akshay
  11. QSRSupport

    Classifying cases from a dataset

    Hi Arwen, In order to view all the comments/codes, you will need to assign health condition as an attribute to the cases via case classification. Once you done this, you can run a Matrix Coding Query between an attribute value such as type 1 diabetes and open ended questions. I hope this helps.^AK
  12. QSRSupport

    Help! Recovering a corrupted file

    Hi Charlotte, I can see that you have also been in contact via the support request form on our website. We have just sent you an email with some resolution steps. Can you please check your emails. Regards, Heather
  13. Hi, When merging nodes and references, provided that the references in both nodes are exactly the same then they should merge. However if a reference is slightly different, such as an extra space or from a different source with the same text then these duplicates may appear. This can be confirmed by viewing the source and coding stripes and highlight, to show which content is coded to a particular node. Another cause is if there are multiple users coding the same project, the you will also see a duplicate reference from the other user. If neither of these are the case, can you please submit a support request via the below link so that we can investigate further. https://qsrinternational.com/nvivo/contact-us/customer-support Regards, NVivoSup
  14. QSRSupport

    Summarize Coding by Attribute Value

    Hi, You can add Attributes as rows and Codes as columns of a Matrix Coding Query to create a matrix. Later, the result of the matrix can be exported to Word/Excel. Refer to the link below for information on Matrix query: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm I hope this helps. Kind Regards, Bhupesh
  15. Hi Lily, Can you please submit this query via the following link here : https://qsrinternational.com/nvivo/contact-us so that our team can assist you further. Regards QSR Support
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