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QSR Staff
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QSRSupport last won the day on May 24

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About QSRSupport

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    QSR International
  • Job Title
    Customer Support Analyst

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  1. Hi Erica, I am sorry to inform you that it is not possible to view the exact vide/audio timestamp in our Mac version. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link https://nvivo.canny.io/ and share your feature suggestion here by creating a post? You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh
  2. Hi Tarek, A license/purchase is linked to an account automatically when the purchase is made under that account. Alternatively, the purchaser can also transfer the license to your online account. If you are using an enterprise license provided by your university, you'll need to your university to transfer the license to your online account. Note that NVivo 12 and older license cannot be linked to the online account. Kind Regards, Bhupesh
  3. Hi Nat, it’s likely we will need to see your project to work out what is happening. Can you please submit a support request at the following link and we will be able to assist you; https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather
  4. Hi Sarah, as Canarik has mentioned I would recommend checking your code aggregation. If you are still having difficulty working out why your reference counts aren’t what you are expecting, please submit a support request at the below link and we will be able to take a look at your project: https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather
  5. Hi FloHalstead, As Canarik has mentioned it’s likely we will need to take a look at your files. If you could also mention in your support request the steps you have used to convert and transfer your project that would be helpful. Regards, Heather
  6. Hi Tina, The NCapture extension is not able to capture tweets that are older than two weeks. For older tweets we would recommend capturing as a PDF, either using NCapture or the web browser print-to-PDF option if available. ^NB
  7. Hi Kaybee, That is not the expected behavior of NVivo. Can you please submit a support request at the following link so that we can look ing this: https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather
  8. Hi Coding, There isn’t currently a way to display coding stripes for each coder in NVivo for Mac. If you would like to suggest this as a feature, please make a post at https://nvivo.canny.io. You will receive automated email updates on any features you suggest or vote on. Regards, Heather
  9. Hi PSh, You can add the speakers names to the stop words list if you don’t want them to appear in the query results. The stop words list is designed to prevent common words that may not be relevant to your research (such as ‘the’) from appearing in your query results. Please see the following link for how to modify the stop words list: https://help-nv.qsrinternational.com/12/mac/v12.1.105-d3ea61/Content/queries/text-content-language-and-stop-words.htm#View,addorremovestopwords Regards, Heather
  10. Hi Janaina, please get in contact with our sales team at the following link and they should be able to help verify your student status. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/sales-and-pricing Regards, Heather
  11. Hi Chelsea, When merging projects in NVivo, if a node is renamed in only one project then the references would not merge together when the files are merged, this may then impact the coding comparison as the coding will now be in two seperate nodes. See this link for information on project merging in NVivo: https://help-nv.qsrinternational.com/12/win/v12.1.105-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm If you like, please send us a support request via the link below: https://support.qsrinternational.com/nvivo/s/ so that we can provide m
  12. Hi Virginie, Can you please log a support request via the link below: https://support.qsrinternational.com/nvivo/s/ so that we can investigate this issue further. ^NB
  13. Hi Karen, you might need to click the little arrow next to the Files folder to expand it so you can see your folders. If this doesn’t resolve the issue, can you please submit a support request at the following link and attach a screenshot of what you are seeing. https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather
  14. Hi SVOL, Can you please try clearing your browser history and then try capturing the page again. This will usually resolve this issue. Google have instructions of how you can clear Chrome browser history at the following link: https://support.google.com/chrome/answer/95589 Kind regards, Heather
  15. Hi BelEsl, Have you clicked the little triangle next to the code heading to expand the folder? If this isn’t the problem, can you please submit a support request at the below link as we will need to take a look at your project. https://support.qsrinternational.com/nvivo/s/contactsupport Kind regards, Heather
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