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QSRSupport

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  1. How can I rearrange the order of cases?

    Hi Theresa, By default nodes are shown alphanumerically in the list view, but you are able to change the sort order. Please see the following link for how you can do this: http://help-nv11mac.qsrinternational.com/desktop/procedures/reorder_and_refine_nodes.htm#MiniTOCBookMark3 Kind Regards, Heather
  2. Coding Stripes in wrong place

    Hi Jenni, This isn't the expected behaviour and we will need access to a copy of your NVivo project to be able to look into this further. Can you please submit a support request at the below link with a copy of your NVivo project attached. If your project file is too large to attach to the support request form please let us know in your request and we'll be able to set up a Dropbox file request to allow you to share your file with us. http://qsrinternational.com/nvivo/contact-us/customer-support Regards, Heather
  3. Word Cloud Not Exporting Correctly

    Hi Shaun, We've done some preliminary testing on MacOS High Sierra but haven't been able to reproduce the problem. So that we can look into this further, can you please fill out a support request form at the following link: http://qsrinternational.com/nvivo/contact-us/customer-support In your support request, please include the following information: System Information: 1. Go to the Apple menu (Apple logo - usually in the top left corner of the screen) 2. Click About this Mac 3. In the About This Mac window, click the More Info button 4. Click on System Report button to open System Information screen 5. Go to File menu > Save and save the file as "Info.spx" to a convenient location like your Desktop or Documents folder. Screen Recording: 1. Launch QuickTime Player (Open Finder->Applications->Quicktime) 2. Select New Screen Recording from the File menu, or type control-command-N. A small screen recording window will appear 3. Click the record button in the center of the window 4. Click and drag a section of the screen to record part of the screen or just click to record the entire screen 5. Click to start recording. 6. To stop recording, click the stop button that appears in the menu bar. 7. From the File menu, chose Export -> Iphone, etc 8. Choose the middle option (ipad, Iphone 4 & apple TV) 9. Choose save and choose a location. Press save again Please note that there is a file size limit of 6.5MB when attaching files to the support request form. If your file in larger than this, please let us know in your support request and we'll be able to set up a Dropbox file request, so you can share the file with us. Regards, Heather
  4. French characters

    Hi Olivier, There is a bug in NVivo for Mac which affects computers running Mac OSX Sierra onwards. It will cause any accented character that you type in NVivo to be doubled. Our development team are aware of this bug and hope to resolve it in a future release of NVivo. For now as a workaround you can either type your text outside of NVivo (e.g. in Word or similar) and then copy and paste the text into NVivo or you can remove the extra character. I was able to reproduce the issue you are experiencing with quotation marks in NVivo and I have passed details of the problem on to our development team so that they can look into it further. For now, to type French quotation marks in NVivo you can use the shortcuts Option + 7 and Option + Shift + 7. Regards, Heather
  5. A newspaper articles analysis

    Hi Ozi, Something you might want to look into is creating source classifications and then classifying your sources. Source classifications contain information about the source such as bibliographic data and the attributes of your sources can then be used as criteria when running queries or creating charts. Data imported from NCapture is automatically classified to the reference classification, with some information about the source (such as URL and capture date) added as attributes. You could either modify the existing classification to add the extra attributes you need, or you could classify your sources to a new classification. You can find more information about source classifications and how to classify your sources at the following links: http://help-nv11.qsrinternational.com/desktop/procedures/create_source_classifications.htm http://help-nv11.qsrinternational.com/desktop/concepts/about_classifying_sources.htm Regards, Heather
  6. Multiple users. Multiple platforms?

    Hi Audrey, If you are wanting to share your NVivo project between Mac and Windows versions of NVivo you will need to convert your NVivo project file as the two softwares have different formats. The NVivo project convertor is only included in the NVivo for Windows software. This means that NVivo for Mac projects are automatically converted when being opened with NVivo for Windows, but you will need to manually save a copy of your NVivo for Windows project to a Mac compatible format before sharing the project file. You can find details on how to do this at the following link: http://help-nv11.qsrinternational.com/desktop/deep_concepts/work_with_your_projects_on_windows_or_mac.htm?#MiniTOCBookMark8 There are also some cross-platform limitations to be aware of, and you will also that your NVivo project looks slightly different between Mac and Windows as the two softwares have different features. You can find more details about this at the following link: http://help-nv11mac.qsrinternational.com/desktop/deep_concepts/work_with_your_projects_on_windows_or_mac.htm#MiniTOCBookMark6 Regards, Heather
  7. Hi Eric, Unfortunately, there doesn't seem to a way to auto-code 1000 sources to 10000 nodes. This needs to be done manually. Kind Regards, Bhupesh
  8. multi-level data

    Hi, Generally excel surveys contain Cases and respective Attribute values in each row. Upon importing in NVivo, attributes are assigned to Cases based on attribute values provided in each row. If you code your cluster case nodes to your cluster theme nodes, the attributes will be indirectly linked to your theme nodes. However, I am not sure if this will work out in your project. Kind Regards, Bhupesh
  9. Hi Annie, You seem to be an older service pack of NVivo 11 for Windows. in order to access Codebook feature, please follow instructions in the link below and update your NVivo software: http://qsrinternational.com/nvivo/support-overview/downloads/nvivo-11-for-windows Kind Regards, Bhupesh
  10. Error when importing transcript

    Hi, We have sent you an email on what might be causing the issue and how to resolve this. I hope this helps. Kind Regards, Bhupesh
  11. Attribute Summary Report

    Hi Phil, At this stage I am sorry to inform you, Reports are currently unavailable in NVivo for Mac, and I have raised the matter with our Product Manager who collates all feature requests and prioritises them accordingly. Can you suggest what information besides Cases and Attribute Values you want to see in the summary so that I can search for a workaround? Kind Regards, Bhupesh
  12. Hi Eric, Thanks for the question. Instead of right clicking and selecting 'Code at Existing Node', try selecting multiple sources, right clicking, and then selecting 'Code'. When choosing where to code these items, code them to the top level folder of where you are keeping your cases, this should stop any duplicates being created. Let me know if you have further issues. Warm Regards, Jesse
  13. Coding queries in a dataset

    Hi Christopoher, What you could do is run a Matrix Coding Query, having your Columns as nodes, and your rows as your cases. This would allow you to see which cases contain data from all nodes selected, and you can then double click any matrix cell, to open and see the coded content. More information on how to run Matrix Coding Queries can be found here - http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm Regards, Jesse
  14. Hi Hil, You are correct that it is currently impossible to create multiple nodes in parallel from a Word Frequency Query, however I will pass this suggestion along to the products team who will consider it for inclusion in later versions of NVivo. Please do continue to use coding queries and exporting as nodes. Regards, Jesse
  15. Hi Kim, Instead of a NOT search, what you could try doing is using Stop Words. Here is a link with more information on how to set and use stop words within your NVivo project. Windows - http://help-nv11.qsrinternational.com/desktop/procedures/set_the_text_content_language_and_stop_words.htm Mac - http://help-nv11mac.qsrinternational.com/desktop/procedures/set_the_text_content_language_and_stop_words.htm Let me know if you're still having issues. Warm Regards, Jesse
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