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QSRSupport last won the day on May 24

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About QSRSupport

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    QSR International
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    Customer Support Analyst

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  1. Hi erv, NVivo currently uses Salience version 6.1.1 for Sentiment Analysis. There is no one "word bank" or dictionary used, instead, we rely on Salience's logic to determine the sentiment score. You can find some information on the Salience website about how it works: https://salience-docs.lexalytics.com/v6.1.1/docs/functionality-overview Regards, Heather
  2. HI Natasha, you will need NVivo 11 for Mac or later to be able to import Facebook or Twitter data captured as a dataset. Please note that some items can't be captured as a dataset, and you will only be able to capture them as a PDF. This is a limitation imposed by Twitter/Facebook and isn't something we have control over. Regards, Heather
  3. Hi gp0021, we have responded to your support requests via email. ^BM
  4. Hi HannahW, there isn’t a direct way to do this but if you rename each source with the date at the start, e.g 20180806_ArticleName, the Detail View would show the references in ascending order according to folder level and name and then by file name. ^BM
  5. Hi Ann, This is unfortunately not a preference that can be set in NVivo Mac. May I request that you click on the following link https://nvivo.canny.io/ and share this as a feature request by creating a post on Canny, our online customer feedback tool. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. ^NB
  6. Hi Hello Yellow, If you do not see the new project window as in canarik's screenshot, this may indicate that there is an issue with the Microsoft SQL Server component which is used by NVivo. To overcome this issue, please try the steps below: 1. Click Start menu then open Settings > Apps. 2. Uninstall NVivo. 3. Restart your computer. 4. Temporarily disable your anti-virus software. 5. Re-install NVivo. To obtain the latest NVivo download, please refer to our Downloads page at: http://www.qsrinternational.com/support/downloads 6. Re-enable
  7. Hi Sally, There is another workaround you can use by moving the audio file so that NVivo can no longer play it. To do this your media file needs to be saved outside of the project. You can move any embedded media files outside the project by doing the following: Open the file that contains the media file. On the Home tab, in the Item group, click Get Info. If you cannot see the Audio or Video Properties, click the disclosure triangle, and then next to Media Location, select Not embedded - file location, then select the folder where you want to save the media file, and t
  8. Hi FKS, can you please check that everything has been coded to your cases correctly? I suspect that not everything is coded to your cases which would explain why your query isn’t returning results. If everything looks correct to you, please submit a support request and we would be happy to take a look at what is going on. You can submit a support request through our support website https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather
  9. Hi Darren, You could turn on coding stripes or highlighting for your code to make it easy to find the next place it is coded in your document. You could also run a coding query to find everything in the document that has been coded to that code. Information on how to run a coding query can be found at https://help-nv.qsrinternational.com/20/mac/Content/queries/coding-query.htm In your case you would want to search in Selected Items and then choose your document, and then when defining your criteria select all of these codes and choose your code. Regards, Heather
  10. Hi Jarvice, As Canarik has mentioned, you will need to submit a support request so that we can help you. If you could please attach the logs mentioned at the following link to your support request that would be helpful. https://support.qsrinternational.com/s/article/NVivo-for-Windows-has-crashed-OR-I-received-the-error-message-NVivo-has-stopped-working-what-should-I-do-now Regards, Heather
  11. Hi Maria, you can try the steps in the following help article: https://support.qsrinternational.com/s/article/NVB-file-I-have-an-NVB-file-how-do-I-open-it-in-NVivo-recover-nvivo-windows-project Please follow the steps for NVivo 12. ^BM
  12. Hi Sophia, you can try referring to the following help link to check for possible issues with the project items: https://help-nv.qsrinternational.com/20/mac/Content/projects-teamwork/import-items-from-another-nvivo-project.htm If you need more help, contact us here: https://support.qsrinternational.com/nvivo/s/ ^BM
  13. Hi Erica, I am sorry to inform you that it is not possible to view the exact vide/audio timestamp in our Mac version. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link https://nvivo.canny.io/ and share your feature suggestion here by creating a post? You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh
  14. Hi Tarek, A license/purchase is linked to an account automatically when the purchase is made under that account. Alternatively, the purchaser can also transfer the license to your online account. If you are using an enterprise license provided by your university, you'll need to your university to transfer the license to your online account. Note that NVivo 12 and older license cannot be linked to the online account. Kind Regards, Bhupesh
  15. Hi Nat, it’s likely we will need to see your project to work out what is happening. Can you please submit a support request at the following link and we will be able to assist you; https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather
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