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QSRSupport

QSR Staff
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QSRSupport last won the day on October 29 2019

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About QSRSupport

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  1. Hi Tabitha, Can you submit a support request via https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/individual-student-license so that we can investigate your damaged project and try to recover it? Kind Regards, Bhupesh
  2. Hi James, It wouldn't be possible to show memo text in reports. It is also not possible to sort coded data from memos to bring it in front. Instead of writing information about nodes in memos, you could use the Description field. Description can be added by right clicking on the node, click Node Properties and typing in Description field. You can then generate a report with node name, node description and coded text. Kind Regards, Bhupesh
  3. Hi, To investigate the issue, can you please tell me the phrase you are searching for in your project? Also, please check if any words from the phrase you are searching are not included in the Stop Words list. Please see the link for more information: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/text-content-language-and-stop-words.htm#View,addorremovestopwords Thanks, Akshay
  4. Hi, You'll need to open one node at time, go to Reference View, select all the reference and code them to a new node. The new node will show coding reference without double counting multiple users. Another workaround is to run a Matrix Coding query between Nodes and Sources as the query doesn't count double-coding by different users. Kind Regards, Bhupesh
  5. QSRSupport

    Importing document with coding attached

    Hi Gunhild, You can export the document with associated coding and nodes to a new project(you'll need to manually select the document and associated nodes). Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/export_selected_items_to_a_new_project.htm Then merge this new project with original project. http://help-nv11.qsrinternational.com/desktop/procedures/import_items_from_another_nvivo_project.htm I hope this helps. Regards, Bhupesh
  6. Hi Alex, If you have cases in your project and each case contains all data for all questions for this particular case, you can try to run a Matrix Coding query with Cases as rows and the Codes as columns. This will give you a separate row for each Case and the Code, you will be able to see for each case, how the data is coded at each Code (A,B). Regards, Akshay
  7. Hi Di Feng, The Group Query doesn't calculate the common coding references, it finds out the common items. Whereas the compound query can be used to find common coding references using AND criteria. This is the reason results are different. For example, if you code the first paragraph from a source to Node A and second paragraph from the same source to Node B, the Group Query will show 1 reference each. On the other hand, Compound Query will result 0 references because there isn't any common text which has been coded to both nodes. Kind Regards, Bhupesh
  8. Hi BMY, Please refer to "Merge or Copy Classifications" section in the link below for instructions on merging classifications in NVivo: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/classifications/manage-classifications.htm Kind Regards, Bhupesh
  9. Hi Di, The compound and group queries are quite different and if they are needed in a project would depend on the data you are working with or research goals. Below are some links from our online help with more information on both queries: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/compound-query.htm https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/group-query.htm Regards, ^NVivoSup
  10. Hi Di, Instead of a set, you can try running a Coding query and for each attribute value, add a criteria row to search for coding linked to cases with that attribute value, for example: Coded At - Any Case Where Township = Smyrna After this query has run, you can then save the results to a node by right clicking on the node, selecting Store Query Results and selecting to save to a new node. Once the node is saved, this node can then be used in other queries, such as a row input for a matrix coding query. Hope this helps. ^NVivoSup
  11. QSRSupport

    Text search - parts of words

    Hi Amir, Thank you for contacting NVivo Support. To investigate the issue, can you please provide me with the screenshot of the details you have entered in the query criteria? Once I have the above information, I will be able to assist you further. I look forward to your reply. Regards, Akshay
  12. Hi gracespring, I see that you've also contacted us directly via email and one of our support team members has been in contact and is trying to resolve this for you. ^NVivoSup
  13. QSRSupport

    Crash when importing dataset or bibliography

    Hi, Our technical team is working on resolving compatibility issues with Mac OS Catalina and hope to release an update in 2-3 weeks. You'll be prompted by NVivo to install the update as it is released. Kind Regards, Bhupesh
  14. QSRSupport

    Corrupted File

    Hi Valerie, We have been communicating to you via email. Please provide us your file for further investigation. Kind Regards, Bhupesh
  15. QSRSupport

    Crashing Project

    Hi Audrey, The ‘Compact and Repair Project’ button is greyed out because the project may be open in NVivo. Please close the project by clicking File tab > Close and then try Compacting and repairing your project. Can you please open the sample project in NVivo and see if the same issue persists? If the issue does not persist in the sample project, we will need access to your project to investigate the issue. I hope this helps. Regards, Akshay
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