QSRSupport

Hi Amir, Please see the link for more information on special characters and operators in NVivo below: http://help-nv11.qsrinternational.com/desktop/deep_concepts/special_characters_and_operators.htm?rhsearch=boolean&rhsyns= ^AK

Hi Jenni, MAXQDA 2007, MAXQDA 10 and MAXQDA 11 projects (.mx3, .mx4, .mx5) can be opened (and converted) in NVivo. Please see the link for instructions to convert MAXQDA projects: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/projects-teamwork/open-maxqda-project.htm Regards, Akshay

Hi, I have attached a corrupt dummy project with this email to help you recover the project from the nvb file. Download and save this file to your computer and then attempt to open it in NVivo. You will be presented with an option to recover from a project recovery file. Select your nvb file to recover the project. ^AK NV11CorruptProject(for restoring project backups) (8).nvp

NCapture should capture unto 280 characters in tweet when you capture tweets as a dataset. To investigate this issue you are facing, please submit a support request using the link https://bit.ly/2Fpkdxl and provide us the NCapture version you are using in your Chrome and IE b y following the steps below: NCapture - IE Open Internet Explorer. Click on 'Tools' (Alt + X). Select 'Manage add-ons'. Scroll down until you see 'NCapture for NVivo'. NCapture - Chrome Open Google Chrome. Click on the Chrome Menu Button (at the top right of your window). Select ‘Settings’. Click on the ‘Extensions’ button. The version is the number next to the word ‘NCapture’. ^AK

The best way to store a summary for a source file is to create a memo and link it to the source file. Please see the link below for more information: http://help-nv11.qsrinternational.com/desktop/procedures/add_delete_and_manage_memo_links.htm Alternatively, you may also add a description for the source file by right clicking on the source, click on project properties from the context menu and add the description. ^ AK

‘See also links' are not available in NVivo for Mac. I have raised the matter with our Product Manager who collates all feature requests and prioritizes them accordingly. However, I am unable to specify if and when this feature will be available. You may like to explore hyperlinks, memos and annotations which are available in NVivo for Mac. Refer to the links for more information: http://help-nv11mac.qsrinternational.com/desktop/procedures/add_delete_and_manage_hyperlinks.htm http://help-nv11mac.qsrinternational.com/desktop/concepts/about_memos.htm http://help-nv11mac.qsrinternational.com/desktop/concepts/about_annotations.htm ^AK

We will need more information in regards to this issue as this is an unexpected behaviour in NVivo. Please submit a support request for using the link https://bit.ly/2Fpkdxl and we should be able to assist you further. ^AK

You should be able to export the nodes list in a hierarchical order to excel format. Please see the link for more information and steps to exports nodes below: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/nodes/export-nodes.htm#Exportthecodebook ^AK

Hi Marlous, This issue has been raised with our technical team and the issue is being fixed. We will have a fix for this issue soon. In the meantime, the work around is that you can login into SurveyMonkey outside of NVivo and export your results to Excel format. You will then be able to import the Excel file in NVivo. ^AK

The Explore Diagram feature is available in NVivo 12 Pro. The reason Explore diagram button is greyed out is because you may not have selected the source/case/node. In order to be able to create Explore Diagram, you will need to first select the source/case/node and then create an explore diagram. Please see the link for more information on Explore Diagram below: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/vizualizations/explore-diagrams.htm ^AK

Generally speaking, installing LibreOffice should not affect the process of importing .txt file in your projects as NVivo Mac uses a different version of Libreoffice that is already packaged with NVivo application. However, you can install LibfreOffice and use it to convert your .txt file to .odt format and then import in NVivo. The import process should be quicker ^AK

Hi socialworky2018, you can find NVivo help and tutorials at the following links: Tutorials: https://www.qsrinternational.com/nvivo/free-nvivo-resources/tutorials NVivo 12 help: https://help-nv.qsrinternational.com/12/mac/v12.1.55-d3ea61/Content/welcome.htm We also offer NVivo training which you can find more information about at the following link: https://www.qsrinternational.com/nvivo/nvivo-training Regards, Heather

Hi Shiphra, I have just sent you an email with some more information on this issue. Kind regards, QSR Support.

Hi Sanjana, We are aware there is an integration issue with NCapture, this error message that you are receiving is a result of this issue. This is due to a block by Facebook. We are working to resolve the issue with Facebook, but unfortunately their turnaround times can take up to eight weeks. As soon as this issue has been resolved we will advise you. We apologise for any inconvenience in the meantime. The issue can include: Cannot capture wall posts for a page as a dataset. Cannot capture public group posts as a dataset even as a public group Admin. Twitter is not affected. Users can capture Facebook pages as PDFs using NCapture. Please let us know if you have any further questions. Kind regards, QSR Support

Hi Lily, Can you please send a request to our account team via the link below, including details of the license that you wish to upgrade: https://qsrinternational.com/nvivo/contact-us/contact-form Kind regards, QSR Support