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QSR Staff
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QSRSupport last won the day on October 29 2019

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About QSRSupport

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  1. Hi DayMan, I see our support team has been in touch to resolve this issue for you. For others who may come across this error, please send us a support request via this link https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch so that we can investigate for a solution. ^NB
  2. Hi aarontimo, Please visit our support page, https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center, and see if the available self-help articles are able to help. You can also send us a support request by clicking on the "Get in touch" link. ^BM
  3. Hi Hyj, Can you please go to the following page, scroll down to find the Get in Touch link and send us a support request: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center Please also include a screenshot of the error message if you can. ^NB
  4. Hi Kavita, If you have cases for each ID from the dataset, you can try to do this using a matrix coding query and setting the query criteria as: Selected Items - source dataset file Rows - The required node with your coding Columns - Cases responding to the IDs from the dataset For more info on matrix coding queries, refer to this link: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/matrix-coding-query.htm Hope this helps, ^NB
  5. Hi Sahana, Currently, user based coding stripes are not available in NVivo for Mac. One workaround that you can try is to run a Coding Comparison query and open the nodes from the results of the query to view the stripes. Refer to the link below for detailed information: https://help-nv.qsrinternational.com/20/mac/Content/queries/coding-comparison-query.htm We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you visit the following link, https://nvivo.canny.io/, and share this as a feature suggestion here by creating
  6. Hi ecolinr, NVivo Mac currently does not have an option to directly merge transcript rows, however this can be done in Edit mode by: 1. Cut/paste of a row text to the end of the text in the previous row. 2. Edit the end time stamp of the first row to cover that of the now empty row. 3. Delete the empty row. I hope this helps, ^NB
  7. Hi QualResearcher, you can try creating a new document in NVivo, copy and paste all text based sources (documents, text files) to the new document within NVivo, and then view the percent coverage per node for that consolidated source document. You can also try approximating the coverage by word count and compute the percentage coverage manually. You can create a matrix coding query for selected nodes and all text based documents in your project. Select to show the query results’ Cell Content as Word Count and then manually calculate the percentage versus the total word count of
  8. Hi Elizabeth, Can you please send us a support request via this link: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support so we can investigate this further. Thanks, ^NVivoSup
  9. Hi, Please submit a support request via the link below so that we can assist you in resolving the issue: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support Kind Regards, Bhupesh
  10. Hi Jo, NVivo is unable to import more than 255 columns. Hence, you'll need to either delete additional columns or split your spreadsheet and import separately. Kind Regards, Bhupesh
  11. Hi Harris, Can you please remove the NCapture extension and then reinstall from Chrome Web Store? If that doesn't work, please submit a support request via the link below and we'll investigate further. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support Kind Regards, Bhupesh
  12. Hi Robert, NVivo shouldn't be running if you don't launch it after installing. Can you please try installing from a local drive? Regards, Bhupesh
  13. Hi Uddi, Can you please send us a support request via the link below so we can investigate this issue: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support Please also include a screenshot of the error messages you have seen during import. You can take a screenshot by pressing Print Screen (PrtScn on some keyboards), paste into a Word or WordPad document and save. Attach the saved document to your reply email. Regards, ^NVivoSup
  14. Hi Sonky, Can you please log a support request via the link below so we can assist with project recovery: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support Regards, ^NVivoSup
  15. Hi temmy, can you log a support request via the link below so we can investigate this further. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support Please include a copy of your NVivo error logs, see the NVivo Windows crashing FAQ at the following link for steps to find these logs: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/user-issues-trending-now#NIRP Regards, ^NVivoSup
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