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QSRSupport last won the day on August 14 2018

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  1. QSRSupport

    Using Nvivo 11 plus and Nvivo 11 pro in one project

    Hi Peter, NVivo Pro users will be able to view coding references created through auto coding by an NVivo Plus user except for nodes created by sentiment analysis. Hope this helps. NVivo Support
  2. Hi Sarah, Another workaround is to run a Matrix Coding Query & open each cell of the matrix to copy the references to an Excel file manually. We use an online tool called Canny to gather all our customer feedback.May I request that you click on the following link https://nvivo.canny.io/ & share your feature suggestion here by creating a post. You can also vote on posts created by other NVivo users. When you post or vote on a feature, you will start receiving notifications via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh
  3. QSRSupport


    Hi Andos, There is currently an integration issue with NCapture. This is due to a block by Facebook. We are working to resolve the issue with Facebook, but unfortunately their turnaround times can take up to eight weeks. As soon as this issue has been resolved we will advise you. We apologize for any inconvenience in the meantime. Due to this issue, you: Cannot capture wall posts for a page as a dataset Cannot capture public group posts as a dataset even as a public group Admin Twitter is not affected Users can capture Facebook pages as PDFs using NCapture I hope this information is helpful. Kind Regards, Bhupesh
  4. QSRSupport

    Combining two spreadsheets in a project.

    Hi Peter, It is not possible to merge or edit spreadsheets in NVivo however, it is possible to import the spreadsheets separately and link them. To link the spreadsheets, you need to ensure that first column of both the spreadsheets has names or unique identifiers for the students. This will help you code/classify both spreadsheets to the students. Refer to the link below for more information on working with Datasets/spreadsheets in NVivo & how to code from spreadsheets automatically: http://help-nv11.qsrinternational.com/desktop/concepts/approaches_to_analyzing_survey_results.htm Kind Regards, Bhupesh
  5. Hi Rafael, When you code a transcript row, only the content available on Transcript column is coded, speaker name is not coded. You'll need to create one case each for every speaker and code respective transcript data to those cases. Kind Regards, Bhupesh
  6. QSRSupport

    NVIvo Mac 11 quit

    Hi, MacOS 10.14 introduced some new privacy and security features and for NVivo 11 for Mac to work with MacOS 10.14 Mojave, you will need to grant NVivo permission to control your computer. To do this, please follow the steps below: 1. Open System Preferences (Click Launchpad > System preferences or select the System Preferences icon from the dock) 2. Select Security & Privacy 3. Select the Privacy tab and then select Accessibility 4. Click the lock icon to make changes and enter your password if prompted to do so. 5. If NVivo doesn't show under "Allow the apps below to control your computer", click the’+’ icon and then select NVivo from the Applications folder. 6. Ensure there is a tick in front of NVivo application icon. You should now be able to close System Preferences and launch NVivo. Note, if the above permissions are not granted, NVivo will fail to launch. Kind Regards, Bhupesh
  7. QSRSupport

    NVivo 12 crash, data lost

    Hi Marjorie, Our records show that one of our team members has already sent you an email in regards to restoring from NVB file. Let us know if further assistance is required. Kind Regards, Bhupesh
  8. QSRSupport

    Importing photos into NVivo12

    Hi, In order for you be able to treat the images in the pdf file as each file, you will will need to extract the images manually outside of NVivo. Unfortunately, you will not be able to extract images from the pdf in NVivo and treat the images as seperate files. Once you have imported the pdf file, NVivo treats the pdf as one file. ^AK
  9. QSRSupport

    Coding Stripes - User Coding - on MAC

    Hi, Thank you so much for your great feature suggestion. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link NVivo/Interpris and share your feature suggestion here by creating a post. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. ^AK
  10. Hi Amir, You should be able to import reference from Mendeley in NVivo and link to the already coded pdf’s in NVivo Windows. Unfortunately, you will not be able to link reference to the pdf’s in NVivo Mac due to Mac limitations. However, you can try the workaround by importing the references and link to the pdf’s in NVivo Windows and converting the Windows project to NVivo Mac. Please see the link to convert project in the link: https://bit.ly/2zWOfDr ^AK
  11. Hi Amir, Please see the link for more information on special characters and operators in NVivo below: http://help-nv11.qsrinternational.com/desktop/deep_concepts/special_characters_and_operators.htm?rhsearch=boolean&rhsyns= ^AK
  12. QSRSupport

    import maxqda

    Hi Jenni, MAXQDA 2007, MAXQDA 10 and MAXQDA 11 projects (.mx3, .mx4, .mx5) can be opened (and converted) in NVivo. Please see the link for instructions to convert MAXQDA projects: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/projects-teamwork/open-maxqda-project.htm Regards, Akshay
  13. QSRSupport

    Deleted File

    Hi, I have attached a corrupt dummy project with this email to help you recover the project from the nvb file. Download and save this file to your computer and then attempt to open it in NVivo. You will be presented with an option to recover from a project recovery file. Select your nvb file to recover the project. ^AK NV11CorruptProject(for restoring project backups) (8).nvp
  14. QSRSupport

    Viewing whole tweets in NVIVO

    NCapture should capture unto 280 characters in tweet when you capture tweets as a dataset. To investigate this issue you are facing, please submit a support request using the link https://bit.ly/2Fpkdxl and provide us the NCapture version you are using in your Chrome and IE b y following the steps below: NCapture - IE Open Internet Explorer. Click on 'Tools' (Alt + X). Select 'Manage add-ons'. Scroll down until you see 'NCapture for NVivo'. NCapture - Chrome Open Google Chrome. Click on the Chrome Menu Button (at the top right of your window). Select ‘Settings’. Click on the ‘Extensions’ button. The version is the number next to the word ‘NCapture’. ^AK
  15. QSRSupport

    How to save the summary of a document

    The best way to store a summary for a source file is to create a memo and link it to the source file. Please see the link below for more information: http://help-nv11.qsrinternational.com/desktop/procedures/add_delete_and_manage_memo_links.htm Alternatively, you may also add a description for the source file by right clicking on the source, click on project properties from the context menu and add the description. ^ AK