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QSRSupport

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  1. QSRSupport

    Pop-ups when coding

    Hi Olinda, At this stage, I am sorry to inform you, it is not possible to turn off the coding confirmation dialogue. Our previous versions such as NVivo 10, didn't have this feature and it was added in later versions based on customer feedback. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link https://nvivo.canny.io/ share your feature suggestion here by creating a post? You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh
  2. QSRSupport

    Share coded case between projects

    Hi, You will be able to import your colleague’s project and import the cases and coding into your project. The link https://bit.ly/2xxHSo7 has instructions on how to do this. When importing, please remember to select ‘Selected (including content)’ option and remember to import the Sources. Regards, Akshay
  3. QSRSupport

    Corrupt file no option to recover

    Hi Ali, We can help you in recovering the project from your .nvb file. Can you please fill out a support request at https://bit.ly/2xfFi6R and we’ll get back to you with more information. Regards, Akshay
  4. QSRSupport

    Code Co-Occurrence across rows of Excel data?

    Hi, For analysis of this type, it may be possible to do this using a matrix coding query, as this would allow you to look at themes and cases for a particular question, or themes and questions for a case. The following link from NVivo 12 online help outlines how to use this query: https://help-nv.qsrinternational.com/12/win/v12.1.45-d3ea61/Content/queries/matrix-coding-query.htm Hope this helps. Regards, QSR Support
  5. QSRSupport

    Word frequency - word dictionaries

    Hi, Currently there is no method to run a word frequency query of this type in NVivo. The Word Frequency query counts words in a source and uses an internal dictionary however the internal dictionary is not customisable. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link https://nvivo.canny.io/ and share this as a feature suggestion here by creating a post. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Regards, QSR Support
  6. QSRSupport

    Copy

    Hi, Currently NVivo 11 for Mac does not allow for creating a copy of a project from within the software, you would need to make a copy externally using Finder. In regards to your problem opening the file from the external drive, you may be receiving an error if the external drive uses a filesystem that NVivo cannot read. The following FAQ link has more information this: http://www.qsrinternational.com/nvivo/support-overview/faqs/why-do-i-receive-an-error-cannot-open-or-save-pro Hope this helps. Regards, QSR Support
  7. QSRSupport

    matrix coding query with attributes

    Hi Jenni, You won’t be able to drag attribute values to your matrix coding query in the same way you can drag sources. To add attribute values to your matrix coding query, please click the ‘+’ icon and then click ‘Select Attribute Values…’ and choose the relevant attribute values to add them to your query. I have attached a screenshot showing where you can find these options. Regards, Heather
  8. QSRSupport

    How to export sources with nodes?

    Hi Lily, The easiest way to export your source with the coding is to turn on coding stripes and then select to print your source. You can choose ‘Microsoft Print to PDF’ as the printer if you require a digital file. If you are unfamiliar with how to turn on coding stripes you can find details of how to do this at the following link: http://help-nv11.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm If you are unfamiliar with printing in NVivo you can find more information on this at the following link: http://help-nv11.qsrinternational.com/desktop/procedures/print_project_items.htm Regards, Heather
  9. Hi Greg, When viewing a node, the references will be organised by source and there is no way to change this behaviour. One thing you may want to try instead is running a report. If you run the predefined ‘Coding Summary By Node’ report and filter the report to only return the node you are interested in and all its children the output should be similar to what you are after. If you would like to raise a feature request to add this feature, we use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link (https://nvivo.canny.io/) and share your feature suggestion here by creating a post. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Regards, Heather
  10. QSRSupport

    NVivo 12

    Hi Jenni, While it won't be possible to create such a result directly in NVivo, Matrix Coding Query can be used to achieve something closer to this. You'll need to add sources as Rows and Attribute Values as Columns to the Matrix Coding Query. Refer to the link below for detailed information on Matrix Coding query: https://help-nv.qsrinternational.com/12/win/v12.1.45-d3ea61/Content/queries/matrix-coding-query.htm I hope this helps. Kind Regards, Bhupesh
  11. QSRSupport

    Keyboard shortcuts

    Hi Olinda, It is not possible to set own keyboard shortcuts in NVivo. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link https://nvivo.canny.io/ and share your feature suggestion here by creating a post? You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh
  12. Hi, If you had submitted a support request, you should have already received a reply. Please check Junk/Spam folder of the email you used when submitting the request. If there is no response from us, can you provide me the name under which support request was submitted so that I can track your request? Kind Regards, Bhupesh
  13. Hi Scotty, If you want to merge matching NCapture datasets, make sure the "Merge matching social media datasets (including previously imported)" check box is selected on the Import from NCapture dialog box. Please refer to the link below: http://help-nv10.qsrinternational.com/desktop/concepts/approaches_to_analyzing_twitter_data.htm#MiniTOCBookMark3 I hope this helps. Kind Regards, Bhupesh
  14. QSRSupport

    View a node overview for a source

    Hi Anila, To see all the nodes for a source, you can open the source and turn on Coding Stripes for All nodes. Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm In regards to your second question, you can run a Matrix query by adding desired nodes as Rows and Columns. Resulting matrix will show you number of coding references for each intersection, which will help you find if there is common coding between the nodes. You can also set the scope of the query to specific sources. Refer to the link below for detailed information: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm I hope this helps. Kind Regards, Bhupesh
  15. QSRSupport

    Truncated data in imported xls files

    Hi Sarah, If you expand the cell by moving the cursor over cell separation at the top and dragging it, does it display the full content? If this doesn't help, are you able to provide me a screenshot showing truncated text? Kind Regards, Bhupesh
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