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QSRSupport

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  1. Linking a batch of webpages (NCapture)

    Hi Inbal, It is not possible to capture multiple websites at once and I am sorry, we are not aware of any workarounds. Kind Regards, Bhupesh
  2. Hi, In order to link your case attributes to sources, you simply need to code from sources to the cases. When this happens, you should be able to run queries based on attributes across your sources. If you had separate single interview sources for each participant, you could have created each source as a case. Using "Create as Case" option codes whole source to respective case automatically. Kind Regards, Bhupesh
  3. Hi Mackie, You can open the source and turn on Coding Stripes for All Nodes Coding to see the nodes data has been coded to. Refer to the link below for detailed information on Coding Stripes: http://help-nv11.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm I hope this helps. Kind Regards, Bhupesh
  4. Recovering project from a. nvb file

    Hi Alicja, I have attached a corrupt dummy project with this post to help you recover the project from the nvb file. Download, unzip and extract the attached file to your computer. Then attempt to open it in NVivo. You will be presented with an option to recover from a project recovery file. Select your nvb file to recover the project. I hope this helps. Kind Regards, Bhupesh NV11CorruptProject(for restoring project backups).nvp.zip
  5. Number of Memos per Source

    Hi Doug, It is not possible to link multiple memos to a single source because each source or node can have one memo linked to it and that memo cannot be linked to any other item. Kind Regards, Bhupesh
  6. Import classification sheet Error.

    Hi Betty, To investigate, could you send us your classification sheet via a support request at http://www.qsrinternational.com/nvivo/contact-us/customer-support & we'll get back to you? Kind Regards, Bhupesh
  7. MacOS High Sierra won't let me use NVIVO

    Hi Kate, The latest update to MacOS introduced a new file system that is not compatible with older versions of NVivo for Mac. Support for the Apple file system (apfs) was introduced in the latest update of NVivo for Mac Version 11. Please follow the steps below to update your NVivo for Mac: 1. Make sure the NVivo application is closed before you install the new version. (You may need to right click NVivo icon in the dock and click Quit) 2. Download NVivo for Mac(version 11) from our Downloads page below: http://www.qsrinternational.com/support/downloads 3. Locate and double-click the NVivo.dmg file that you downloaded. 4. Drag the NVivo icon into your Applications folder. 5. During the installation, if you are asked whether you wish to replace the older version of NVivo, click Replace. 6. Go to Finder>Applications, right click NVivo icon and click Get Info. Confirm that it shows version 11.4.2 7. Double click same NVivo icon, paste your license if prompted and activate the software. Once this is done, you should be able to work on NVivo projects. I hope this helps. Kind Regards, Bhupesh
  8. Hi, It seems that your NVivo project has got corrupted. We have responded to you via email and we look forward to your reply. Regards, Bhupesh
  9. NVivo Crash, data lost

    Hi, This data loss issue can occur with projects located on a Network location. By default, if the project is stored on a network drive, when you save, your changes are saved locally and the .nvp project file on the network is not updated until you close the project. If you haven't already tried the steps below, please ensure NVivo is closed then follow the steps below to try to recover lost data: Windows 8 From the Start screen, start typing Explorer and click on File Explorer in the search results displayed A new File Explorer window opens up. Click on the View tab and check the Hidden Items option. Navigate to C:\Users\<your username>\AppData\Local\Temp Look for a file that has the same name as your NVivo project but with a _log at the end, so it would be '<project name>_log'. Rename this file to ‘OLD<project name>_log'. If there are any other files that have ‘_log’ at the end, rename those as well by adding the word old at the start of the filename In this Temp folder, look for a file that has the same name as your NVivo project but with a .tmp file extension, so it would be '<project name>.tmp.nvp'. This project file will most likely contain your most recent changes to your project. To ensure you still have a backup of this version, make a copy of it first. You should rename this project file to '<project name>.nvp'. You can do this by right clicking on your mouse and selecting the Rename option. Try opening this project file. Windows 7/VISTA Right-click on the Start circle -> Open Windows Explorer Click on Organize -> Folder and Search Options. In the Folder Options dialog, click on the View tab and check the Show hidden files and folders option. Uncheck Hide protected operating system files (recommended) option. Click on Apply -> OK. Click on the Start circle -> Computer. Go to C:\Users\<your username>\AppData\Local\Temp Look for a file that has the same name as your NVivo project but with a _log at the end, so it would be '<project name>_log'. Rename this file to ‘OLD<project name>_log'. If there are any other files that have ‘_log’ at the end, rename those by adding the word old at the start of the filename as well In this Temp folder, look for a file that has the same name as your NVivo project but with a .tmp file extension, so it would be '<project name>.tmp.nvp'. This project file will most likely contain your most recent changes to your project. To ensure you still have a backup of this version, make a copy of it first. You should rename this project file to '<project name>.nvp'. You can do this by right clicking on your mouse and selecting the Rename option. Try opening this project file. In regards to NVivo crash, we will need more information besides the crash log to investigate the cause. Could you submit a support request via http://www.qsrinternational.com/nvivo/contact-us/customer-support & we'll investigate further? Let us know how you go. Kind Regards, Bhupesh
  10. Hi David, Yes, cases can be created manually after the interviews have been coded. Refer to the link below on how to create a case manually: http://help-nv11mac.qsrinternational.com/desktop/procedures/Create_cases_manually.htm#MiniTOCBookMark2 When you create a case automatically by selecting an interview & creating it as a case, entire interview is coded to the specific case. If you do not want to code the entire interview, you can create cases manually and code the relevant data from the interview. I hope this helps. Kind Regards, Bhupesh
  11. Hi, Yes, it is possible to keep the codable data separate and later link attributes via a Classification Sheet. You can also import individual sources and use a classification sheet to link the attributes automatically after you have coded from imported sources. Please refer to detailed information about Classification Sheets in our help link below. http://help-nv11.qsrinternational.com/desktop/procedures/import_(or_export)_classification_sheets.htm Kind Regards, Bhupesh
  12. Word Cloud Comparisons

    Hi Doug, There isn't any features available in NVivo to compare Word Clouds. This has to be done manually by visually inspecting the Word Clouds. You can try saving Word Frequency query's summary view as a node and use Comparison Diagrams to compare nodes to see if it helps. Refer to the link below: http://help-nv11.qsrinternational.com/desktop/concepts/About_comparison_diagrams.htm Kind Regards, Bhupesh
  13. Uncoding all coding by selected user by source

    Hi Martha, To do so, first run a Matrix Coding query by adding a particular source as Row and particular user as Column. Then open the Matrix cell, select all coding references and click Uncode. You can choose nodes you wish to un-code from and click UnCode at>Selected Users to specify a user. Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/remove_coding.htm#MiniTOCBookMark4 I hope this helps. Kind Regards, Bhupesh
  14. Export coding to share

    Hi Katherine, In additional to highlights, you can also print Coding Stripes to see the names of nodes. Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm#MiniTOCBookMark16 I hope this helps. Kind Regards, Bhupesh
  15. Hi Didier, To find the duration, you can first run a Matrix Coding Query by adding the node to Row as well as Column of the Matrix. You can then change the resulting matrix cells to show 'Duration Coded'. Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/work_with_the_content_of_a_node_matrix.htm Note that the coding done directly on the timespan will only be used for duration calculation. Kind Regards, Bhupesh
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