Jump to content

QSRSupport

QSR Staff
  • Content Count

    2,472
  • Joined

  • Last visited

  • Days Won

    124

Everything posted by QSRSupport

  1. Hi, Due to unprecedented number of support requests, we are experiencing extended delays in responding to our customers. We apologise for the inconvenience! We've responded to your support request via email. Kind Regards, Bhupesh
  2. Hi, We are currently experiencing issues with our NCapture extension on Chrome and hence, it is no longer available on the web store. Our technical team is working on resolving the issue & they will try to fix this sooner. Thanks for your co-operation. Regards, Bhupesh
  3. Hi Tommy, I have raised this issue with our development team for investigation. We were able to reproduce the same error you are seeing and it appears to be caused by the advanced search keyword options as some other options such as word OR word instead of (word OR word) did capture, however this will provide different results in the search. One possible workaround you could try is to run and capture the search without keywords, import the capture into NVivo and then export as an Excel file. This file can then be filtered in Excel before reimporting into NVivo as a dataset. Please note that while this has been raised with our dev team, at this stage I am unable to provide any confirmation on when this issue will be resolved. I hope this helps, ^NVivoSup
  4. Hi Inku, Can you please send us a support request via the link below so that we can assist with the file recovery. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/individual-student-license Regards, ^NVivoSup
  5. Hi nonie, Can you please log a support request via the link below and include a link to the Facebook page you are trying to capture so we can investigate. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/individual-student-license Regards, ^NVivoSup
  6. Hi portmoon, You can generate a Coding Summary by Code Report which shows the coding done on references, grouped by Nodes. Please see the following link for a guide on how to run the report: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/projects-teamwork/run-reports.htm Regards, ^BM
  7. Hi, To add users to Collaboration Cloud, could you please follow the steps below: Log in to the myNVivo portal (portal.mynvivo.com) with the account that was used to purchase Collaboration Cloud. Click on the Account icon on the upper right section of the screen, and select Purchases. Click on the Options icon (triple colon) in the NVivo - Collaboration Cloud group and click Manage License. Click on Assign User and enter the user details. Click on Add User. In NVivo, please log off Collaboration Cloud, exit NVivo, and then log in again to Collaboration Cloud with the account that was used to purchase Collaboration Cloud. You should be then able to select users. Kind Regards, Bhupesh
  8. Hi JDO, When working with projects in cloud storage, we generally recommend not working directly from cloud location, instead users should have a local copy and it is recommended you temporarily pause cloud synching while working on the project. To give some background, when you save a NVivo project file, many of these services immediately try to synchronise these changes to the project file which is stored in the cloud. However, they may not be able to access the project file because NVivo has exclusive access to the file while the project is open in NVivo. This can cause problems and occasionally NVivo may crash or lose data. Regards, ^NVivoSup
  9. Hi Tabitha, Can you submit a support request via https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/individual-student-license so that we can investigate your damaged project and try to recover it? Kind Regards, Bhupesh
  10. Hi James, It wouldn't be possible to show memo text in reports. It is also not possible to sort coded data from memos to bring it in front. Instead of writing information about nodes in memos, you could use the Description field. Description can be added by right clicking on the node, click Node Properties and typing in Description field. You can then generate a report with node name, node description and coded text. Kind Regards, Bhupesh
  11. Hi, To investigate the issue, can you please tell me the phrase you are searching for in your project? Also, please check if any words from the phrase you are searching are not included in the Stop Words list. Please see the link for more information: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/text-content-language-and-stop-words.htm#View,addorremovestopwords Thanks, Akshay
  12. Hi, You'll need to open one node at time, go to Reference View, select all the reference and code them to a new node. The new node will show coding reference without double counting multiple users. Another workaround is to run a Matrix Coding query between Nodes and Sources as the query doesn't count double-coding by different users. Kind Regards, Bhupesh
  13. Hi Gunhild, You can export the document with associated coding and nodes to a new project(you'll need to manually select the document and associated nodes). Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/export_selected_items_to_a_new_project.htm Then merge this new project with original project. http://help-nv11.qsrinternational.com/desktop/procedures/import_items_from_another_nvivo_project.htm I hope this helps. Regards, Bhupesh
  14. Hi Alex, If you have cases in your project and each case contains all data for all questions for this particular case, you can try to run a Matrix Coding query with Cases as rows and the Codes as columns. This will give you a separate row for each Case and the Code, you will be able to see for each case, how the data is coded at each Code (A,B). Regards, Akshay
  15. Hi Di Feng, The Group Query doesn't calculate the common coding references, it finds out the common items. Whereas the compound query can be used to find common coding references using AND criteria. This is the reason results are different. For example, if you code the first paragraph from a source to Node A and second paragraph from the same source to Node B, the Group Query will show 1 reference each. On the other hand, Compound Query will result 0 references because there isn't any common text which has been coded to both nodes. Kind Regards, Bhupesh
  16. Hi BMY, Please refer to "Merge or Copy Classifications" section in the link below for instructions on merging classifications in NVivo: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/classifications/manage-classifications.htm Kind Regards, Bhupesh
  17. Hi Di, The compound and group queries are quite different and if they are needed in a project would depend on the data you are working with or research goals. Below are some links from our online help with more information on both queries: https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/compound-query.htm https://help-nv.qsrinternational.com/12/win/v12.1.90-d3ea61/Content/queries/group-query.htm Regards, ^NVivoSup
  18. Hi Di, Instead of a set, you can try running a Coding query and for each attribute value, add a criteria row to search for coding linked to cases with that attribute value, for example: Coded At - Any Case Where Township = Smyrna After this query has run, you can then save the results to a node by right clicking on the node, selecting Store Query Results and selecting to save to a new node. Once the node is saved, this node can then be used in other queries, such as a row input for a matrix coding query. Hope this helps. ^NVivoSup
  19. Hi Amir, Thank you for contacting NVivo Support. To investigate the issue, can you please provide me with the screenshot of the details you have entered in the query criteria? Once I have the above information, I will be able to assist you further. I look forward to your reply. Regards, Akshay
  20. Hi gracespring, I see that you've also contacted us directly via email and one of our support team members has been in contact and is trying to resolve this for you. ^NVivoSup
  21. Hi, Our technical team is working on resolving compatibility issues with Mac OS Catalina and hope to release an update in 2-3 weeks. You'll be prompted by NVivo to install the update as it is released. Kind Regards, Bhupesh
  22. Hi Valerie, We have been communicating to you via email. Please provide us your file for further investigation. Kind Regards, Bhupesh
  23. Hi Audrey, The ‘Compact and Repair Project’ button is greyed out because the project may be open in NVivo. Please close the project by clicking File tab > Close and then try Compacting and repairing your project. Can you please open the sample project in NVivo and see if the same issue persists? If the issue does not persist in the sample project, we will need access to your project to investigate the issue. I hope this helps. Regards, Akshay
  24. Hi, Please see below the responses to your queries: 1. You may wish to create a classification called Groups and also give Attribute values such as Group A and Group B. Then a Case called Interviewees, school, lecturers etc. based on your project. Open each case and assign classification Groups and attribute values A or B. Once you have done that, you should be able to run Mate Coding query. Please see the link below for more information on Matrox Coding query: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/queries/matrix-coding-query.htm 2. In regards to your query, each user will need to code the transcript in the same project but different copies using their own user profiles. Once all the users have finished coding in their individual projects, you will need to merge all the projects for e.g. Merge Project 1 with Project 2 and project 2 with Project 3. Once the merge is complete, you should be able to run Coding comparison query in the project. Please see the link below for information on merging projects: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm Also, please see the link below for information on Coding Comparison Query: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/queries/coding-comparison-query.htm 3. In relation to the third query, you should be able to add the unwanted words to the ‘Stop Words’ list by following the steps in the link below: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/queries/text-content-language-and-stop-words.htm Please see the link below for information on contact numbers and submitting a support request: https://www.qsrinternational.com/nvivo/contact-us Also, you may reach out to our NVivo certified trainers who should be able to assist you with your project related queries and give one on one guidance: for additional cost https://www.qsrinternational.com/nvivo/nvivo-training/certification/find-a-trainer-near-you I hope this helps. Regards, Akshay
  25. Hi cogden, Changing the name of a source document will not impact the coding, however if you are sharing a project and intend to merge copies of a project file, the names of documents must be the same in both to prevent duplicates. Hope this helps. Regards, ^NVivoSup
×
×
  • Create New...