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Everything posted by QSRSupport

  1. Hi Charliee, To differentiate the interviewees, you'll need to open each cell of the matrix and turn on Coding Stripes for your interviewees(cases). Kind Regards, Bhupesh
  2. Hi, Here is an alternate method you can follow: 1. Click Case Classification or File Classification on the left navigation pane in your project. 2. Expand the desired classification by clicking on + sign on the classification displaying on right pane. 3. Right click on an attribute and click Delete to delete the attribute. If you want to delete an attribute value, click Attribute Properties instead. 4. On Attribute Properties window, go to Values tab. 5. Click in front of the value you want to delete. This will highlight the value row. 6. Click Remove and then click Ok. I hope this helps. Kind Regards, Bhupesh
  3. Hi Marcus, It is not possible to import an excel document as a Twitter dataset. However, you can use AutoCode Wizard to autocode hashtags and user mentions. You can right click on the imported dataset, click AutoCode, click Use the style or structure and choose 'code at nodes or cases for each value in a column' option to code to Hashtags. You can then use the same method to code to user mentions. Here is detailed information auto-coding datasets: http://help-nv11.qsrinternational.com/desktop/procedures/automatic_coding_in_dataset_sources.htm Kind Regards, Bhupesh
  4. Hi, To transfer the journal along with nodes and coding, make sure you are selecting the journal as well as related nodes when selecting project items to export. Kind Regards, Bhupesh
  5. Hi Liz, To fix this, please resize your NVivo display by clicking on green circle on the top left and then clicking on it again. Kind Regards, Bhupesh
  6. Hi Liz, Can you click on the arrow to the top right corner of NVivo when you open your project, to display the ribbon menu? Alternatively, you can click on green circle on the top left of NVivo to resize NVivo display and click on the green circle again to view the Case Classification option. You can also expand the Classification section on the left navigation pane and create Case Classification from there. I hope this helps. Kind Regards, Bhupesh
  7. Hi, Thanks for sharing the solution. Kind Regards, Bhupesh
  8. Hi Ploomy, You should be Abel to capture twitter data using NCapture. NCapture creates a file for each captured webpage. The NCapture files have .nvcx extension and are saved to a folder on your computer. Please see the link for more information below: https://help-nv.qsrinternational.com/12/win/v12.1.70-d3ea61/Content/files/ncapture.htm Also, you should also be able to import and explore twitter data in NVivo. Please see the link for more information below: https://help-nv.qsrinternational.com/12/win/v12.1.70-d3ea61/Content/files/twitter-data.htm Unfortunately, you will not be able to save the NCapture files in .csv format. Regards, Akshay
  9. Hi Arwen, In order to view all the comments/codes, you will need to assign health condition as an attribute to the cases via case classification. Once you done this, you can run a Matrix Coding Query between an attribute value such as type 1 diabetes and open ended questions. I hope this helps.^AK
  10. Hi Charlotte, I can see that you have also been in contact via the support request form on our website. We have just sent you an email with some resolution steps. Can you please check your emails. Regards, Heather
  11. Hi, When merging nodes and references, provided that the references in both nodes are exactly the same then they should merge. However if a reference is slightly different, such as an extra space or from a different source with the same text then these duplicates may appear. This can be confirmed by viewing the source and coding stripes and highlight, to show which content is coded to a particular node. Another cause is if there are multiple users coding the same project, the you will also see a duplicate reference from the other user. If neither of these are the case, can you please submit a support request via the below link so that we can investigate further. https://qsrinternational.com/nvivo/contact-us/customer-support Regards, NVivoSup
  12. Hi, You can add Attributes as rows and Codes as columns of a Matrix Coding Query to create a matrix. Later, the result of the matrix can be exported to Word/Excel. Refer to the link below for information on Matrix query: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm I hope this helps. Kind Regards, Bhupesh
  13. Hi Lily, Can you please submit this query via the following link here : https://qsrinternational.com/nvivo/contact-us so that our team can assist you further. Regards QSR Support
  14. Hi, It may be possible to create report via Report Wizard to achieve something similar. Refer to link below for detailed information on using Reports Wizard: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/projects-teamwork/create-reports.htm I hope this helps. Kind Regards, Bhupesh
  15. Hi Senta, Source Classification can be used to achieve something closer to what you are after. Refer to the link below for detailed information on Source Classification: http://help-nv10.qsrinternational.com/desktop/procedures/create_source_classifications.htm Once the papers have been classified, you may be able to use Search Folders option to find the information you are looking for: http://help-nv10.qsrinternational.com/desktop/procedures/create_and_customize_search_folders.htm Kind Regards, Bhupesh
  16. Hi, This can be done using the 'autocode by existing coding patterns' feature, available in NVivo Plus edition. For more information on this feature and the steps to use it, please see the following link: http://help-nv11.qsrinternational.com/desktop/procedures/automatic_coding_using_existing_coding_patterns.htm Hope this helps. QSR Support
  17. Hi, You can do this automatically by importing an Excel file which has Id number as the first column and attributes, codeable data in the rest of the columns. Refer to 'Import a spreadsheet or text file' section in the link below for more information: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/files/datasets.htm I hope this helps. Kind Regards, Bhupesh
  18. Hi Prue, Can you please check if you are running the latest version of NVivo 12 by opening NVivo and clicking File > Help > Check for Software Updates. If an update is available, please install it then try to edit one of these project items again. If the issue still occurs, can you please log a support request form via this link: https://qsrinternational.com/nvivo/contact-us/customer-support Regards, NVivo Support
  19. Hi Peter, NVivo Pro users will be able to view coding references created through auto coding by an NVivo Plus user except for nodes created by sentiment analysis. Hope this helps. NVivo Support
  20. Hi Sarah, Another workaround is to run a Matrix Coding Query & open each cell of the matrix to copy the references to an Excel file manually. We use an online tool called Canny to gather all our customer feedback.May I request that you click on the following link https://nvivo.canny.io/ & share your feature suggestion here by creating a post. You can also vote on posts created by other NVivo users. When you post or vote on a feature, you will start receiving notifications via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh
  21. Hi Andos, There is currently an integration issue with NCapture. This is due to a block by Facebook. We are working to resolve the issue with Facebook, but unfortunately their turnaround times can take up to eight weeks. As soon as this issue has been resolved we will advise you. We apologize for any inconvenience in the meantime. Due to this issue, you: Cannot capture wall posts for a page as a dataset Cannot capture public group posts as a dataset even as a public group Admin Twitter is not affected Users can capture Facebook pages as PDFs using NCapture I hope this information is helpful. Kind Regards, Bhupesh
  22. Hi Peter, It is not possible to merge or edit spreadsheets in NVivo however, it is possible to import the spreadsheets separately and link them. To link the spreadsheets, you need to ensure that first column of both the spreadsheets has names or unique identifiers for the students. This will help you code/classify both spreadsheets to the students. Refer to the link below for more information on working with Datasets/spreadsheets in NVivo & how to code from spreadsheets automatically: http://help-nv11.qsrinternational.com/desktop/concepts/approaches_to_analyzing_survey_results.htm Kind Regards, Bhupesh
  23. Hi Rafael, When you code a transcript row, only the content available on Transcript column is coded, speaker name is not coded. You'll need to create one case each for every speaker and code respective transcript data to those cases. Kind Regards, Bhupesh
  24. Hi, MacOS 10.14 introduced some new privacy and security features and for NVivo 11 for Mac to work with MacOS 10.14 Mojave, you will need to grant NVivo permission to control your computer. To do this, please follow the steps below: 1. Open System Preferences (Click Launchpad > System preferences or select the System Preferences icon from the dock) 2. Select Security & Privacy 3. Select the Privacy tab and then select Accessibility 4. Click the lock icon to make changes and enter your password if prompted to do so. 5. If NVivo doesn't show under "Allow the apps below to control your computer", click the’+’ icon and then select NVivo from the Applications folder. 6. Ensure there is a tick in front of NVivo application icon. You should now be able to close System Preferences and launch NVivo. Note, if the above permissions are not granted, NVivo will fail to launch. Kind Regards, Bhupesh
  25. Hi Marjorie, Our records show that one of our team members has already sent you an email in regards to restoring from NVB file. Let us know if further assistance is required. Kind Regards, Bhupesh
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