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Posts posted by QSRSupport

  1. Hi Tommy,

    I have raised this issue with our development team for investigation. We were able to reproduce the same error you are seeing and it appears to be caused by the advanced search keyword options as some other options such as word OR word instead of (word OR word) did capture, however this will provide different results in the search.

    One possible workaround you could try is to run and capture the search without keywords, import the capture into NVivo and then export as an Excel file. This file can then be filtered in Excel before reimporting into NVivo as a dataset.

    Please note that while this has been raised with our dev team, at this stage I am unable to provide any confirmation on when this issue will be resolved.

    I hope this helps, ^NVivoSup

  2. Hi,

    To add users to Collaboration Cloud, could you please follow the steps below:

    1. Log in to the myNVivo portal (portal.mynvivo.com) with the account that was used to purchase Collaboration Cloud.
    2. Click on the Account icon on the upper right section of the screen, and select Purchases.
    3. Click on the Options icon (triple colon) in the NVivo - Collaboration Cloud group and click Manage License.
    4. Click on Assign User and enter the user details.
    5. Click on Add User.

    In NVivo, please log off Collaboration Cloud, exit NVivo, and then log in again to Collaboration Cloud with the account that was used to purchase Collaboration Cloud. You should be then able to select users.

    Kind Regards,


  3. Hi JDO,

    When working with projects in cloud storage, we generally recommend not working directly from cloud location, instead users should have a local copy and it is recommended you temporarily pause cloud synching while working on the project.

    To give some background, when you save a NVivo project file, many of these services immediately try to synchronise these changes to the project file which is stored in the cloud. However, they may not be able to access the project file because NVivo has exclusive access to the file while the project is open in NVivo. This can cause problems and occasionally NVivo may crash or lose data.



  4. Hi James,

    It wouldn't be possible to show memo text in reports. It is also not possible to sort coded data from memos to bring it in front. 

    Instead of writing information about nodes in memos,  you could use the Description field. Description can be added by right clicking on the node, click Node Properties and typing in Description field.

    You can then generate a report with node name, node description and coded text.

    Kind Regards,


  5. Hi, 

    To investigate the issue, can you please tell me the phrase you are searching for in your project? Also, please check if any words from the phrase you are searching are not included in the Stop Words list. Please see the link for more information:



  6. Hi,

    You'll need to open one node at time, go to Reference View, select all the reference and code them to a new node. The new node will show coding reference without double counting multiple users.

    Another workaround is to run a Matrix Coding query between Nodes and Sources as the query doesn't count double-coding by different users.

    Kind Regards,




  7. Hi Gunhild,

    You can export the document with associated coding and nodes to a new project(you'll need to manually select the document and associated nodes). Refer to the link below:


    Then merge this new project with original project.


    I hope this helps.



  8. Hi Di Feng,

    The Group Query doesn't calculate the common coding references, it finds out the common items. Whereas the compound query can be used to find common coding references using AND criteria. This is the reason results are different.

    For example, if you code the first paragraph from a source to Node A and second paragraph from the same source to Node B, the Group Query will show 1 reference each. On the other hand, Compound Query will result 0 references because there isn't any common text which has been coded to both nodes.

    Kind Regards,


  9. Hi Di,

    The compound and group queries are quite different and if they are needed in a project would depend on the data you are working with or research goals. Below are some links from our online help with more information on both queries:





  10. Hi Di,
    Instead of a set, you can try running a Coding query and for each attribute value, add a criteria row to search for coding linked to cases with that attribute value, for example:
    Coded At - Any Case Where Township = Smyrna
    After this query has run, you can then save the results to a node by right clicking on the node, selecting Store Query Results and selecting to save to a new node.
    Once the node is saved, this node can then be used in other queries, such as a row input for a matrix coding query.
    Hope this helps. 

  11. Hi Amir,


    Thank you for contacting NVivo Support.


    To investigate the issue, can you please provide me with the screenshot of the details you have entered in the query criteria? Once I have the above information, I will be able to assist you further.


    I look forward to your reply.






  12. Hi Audrey,


    The ‘Compact and Repair Project’ button is greyed out because the project may be open in NVivo. Please close the project by clicking File tab > Close and then try Compacting and repairing your project.


    Can you please open the sample project in NVivo and see if the same issue persists? If the issue does not persist in the sample project, we will need access to your project to investigate the issue.

    I hope this helps.



  13. Hi,

    Please see below the responses to your queries:

    1. You may wish to create a classification called Groups  and also give Attribute values such as Group A and Group B. Then a Case called Interviewees, school, lecturers etc. based on your project. Open each case and assign classification Groups and attribute values A or B. Once you have done that, you should be able to run Mate Coding query. Please see the link below for more information on Matrox Coding query:

    2. In regards to your query, each user will need to code the transcript in the same project but different copies using their own user profiles. Once all the users have finished coding in their individual projects, you will need to merge all the projects for e.g. Merge Project 1 with Project 2 and project 2 with Project 3. Once the merge is complete, you should be able to run Coding comparison query in the project. Please see the link below for information on merging projects:

           Also, please see the link below for information on Coding Comparison Query:

    3. In relation to the third query, you should be able to add the unwanted words to the ‘Stop Words’ list by following the steps in the link below:

    Please see the link below for information on contact numbers and submitting a support request:

    Also, you may reach out to our NVivo certified trainers who should be able to assist you with your project related queries and give one on one guidance: for additional cost

    I hope this helps.



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