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QSRSupport last won the day on December 4 2020

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About QSRSupport

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    QSR International
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    Customer Support Analyst

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  1. Hi Aditya and Jin, Unfortunately, it is no longer possible to capture YouTube videos and comments via NCapture. There doesn't seem to be any other way to capture the metadata. Our technical team is aware of this issue and they will try to address this via future NCapture updates however, I am unable to specify when it will be resolved. Kind Regards, Bhupesh
  2. Hi Annie, This seems to be a project related issue. Can you submit a support request via our support page below and send us your file for investigation? If you have already submitted a request, we will respond to you soon via email. Kind Regards, Bhupesh
  3. Hi, In regards to the error messages in the first post, it seems that you are working on a project from a network drive. I recommend that you copy the project from the network drive to the C drive on your computer and then work on the projects from the C drive. Also, please change the recovery file location of your project to a folder on your C drive by opening your project and clicking File>Info>Project Properties>Save and Recovery. Alix, your file is not too big and NVivo should not have any issues handling files of that size. Could you please copy your project to you
  4. Hi Joe, Can you try importing your project into a blank new project? To do this: 1. In NVivo, create a blank new project. (Start NVivo using the icon in the Applications folder and form the File menu click "New project") 2. Click the Data tab and then click the Project icon. 3. The 'Import Project' dialog box appears. 4. Navigate to and select the compacted project file. 5. Click Import. If the issue persists, can you please submit a support request via our support page below so that we can investigate this further? https://support.qsrinternational.com/n
  5. Hi, Having more than one file in a project should not cause any issues during merging. Also, any coding or nodes should not get deleted when you merge the projects. If RA's coding still does not show up in the merged project, please open RA's project separately on your computer to confirm if it indeed contains their coding/nodes. In regards the crashing issue, can you please reinstall NVivo via the link below and click Replace when prompted during installation? https://download.qsrinternational.com/Software/NVivo12forMac/NVivo%2012.dmg Kind Regards, Bhupesh
  6. Hi Annie, Your teacher will first need to cover your .nvpx (Mac) project to NVivo Windows (.nvp) and then merge the converted project with the project. Please see below the link for information on converting the project: https://help-nv.qsrinternational.com/20/win/Content/projects-teamwork/work-with-projects-windows-mac.htm#ConvertingaMacprojecttoWindows If you face any issues, please contact us via the support center: https://support.qsrinternational.com/nvivo/s/ ^AK
  7. Hi John, Our technical team has looked into the issue, Word Frequency Query when using Chinese text content language will not work as expected in NVivo Mac. Apologies for any inconvenience caused due to this. Regards, Mohammad Shakeb NVivo Support
  8. Hi SSL, The parent nodes are not going to show that the reference was actually coded to a child node. If you have aggregation turned on all the references that were coded to the child node will show under the parent node when you export that node. You can export all your nodes at once. You just need to select all the nodes in the list view, right-click and then export. Each node will be exported to it’s own word document. ^AK
  9. Hi Heather, it looks like the menu option is not showing correctly because of the screen size. To try and resolve the issue, please select all the images and the right click on the ‘July 4’, that might give enough space for the menu to open correctly. ^AK
  10. Hi SSL, One of the easiest ways to identify overlapping coding would be to turn on coding stripes. Coding stripes are small bars that display to the right of the detail view to show where has been coded and to which codes. These are a good way to easily visualize where your coding overlaps. The option to turn these on can be found in the detail view toolbar. You can also run a matrix coding query to identify overlapping coding. When doing this you would add codes to both your rows and columns. For example, you might add “Favourite Fruits” as the row and “Crunchy Fruits” as the c
  11. Hi Kevin, It is possible to install NVivo on a terminal server. You will need an enterprise license key to do this, and you will run into problems if you attempt to do this with single user license keys. We can’t give specific recommendations on the resources you should allocate to your machine as this largely depends on how NVivo will be used. For example, if the researchers have large projects where a lot of queries need to be run, you will want more available resources than if they’re small projects. Kind regards, Heather
  12. Hi Amy, Are you wanting to rename your project file, or Documents or other files within your project? To rename your project file you can close NVivo and then use Finder to rename the file by right-clicking on the project file and then selecting ‘Rename’. Your project files are normally saved in your Documents folder on your Mac. To rename a document within your project, right-click on the document within NVivo and select ‘Get Info’. You can change the name and description for the file in this window. Alternatively, you can click on the file to select it and then click File &
  13. Hi LSG, The trial version of NVivo works exactly the same as the licensed one. You won’t be able to open NVivo once the trial ends unless you add a license, but all your project data will remain intact and can be opened with a licensed copy of NVivo. Your projects are saved to your computer, usually to your Documents folder. Please try looking here for files with a .nvpx file extension and see if you can locate and open your project file. If you are still having difficulty, please get in contact with us at the following link and we can assist further: https://support.qsrinter
  14. Hi Emily, Unfortunately, there is no other way to analyse whether references are coming from the same participant other than opening the node in detail view and going to the summary tab then manually checking it. ^AK
  15. Hi Christopher, try closing NVivo, restarting your computer, and then try importing the files again. If the issue persists, contact us here: https://support.qsrinternational.com/nvivo/s/ ^BM
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