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QSRSupport

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  1. Hi Betty, At this stage, I am sorry to inform you, it is not possible to sort/arrange attributes in a Classification in NVivo for Mac. I have raised the matter with our Product Manager who collates all feature requests and prioritises them accordingly. Kind Regards, Bhupesh
  2. Matrix query problems

    Hi, This doesn't seem to be related to size of your dataset or your system hardware. This issue is generally related to corrupt NVivo settings or a corrupt project. To resolve the error, ensure you have updated your software to the latest Service Pack. To determine if you need to update your software, follow the steps below: Launch NVivo 11, go to ‘File’ > ‘Help’ > ‘Check for Software Updates’ and if prompted, click on the notification to go to the download page and download the update. Please note: You need to download the update patch that corresponds to the version (32 bit or 64 bit) of NVivo 11 installed on your system. To determine the NVivo version installed, launch NVivo, go to ‘File’ > ‘Help’ > ‘About NVivo’. Under ‘NVIVO VERSION’, if you see ‘11.x.xxx.x (64-bit)’ you have the 64 bit version installed, otherwise you have the 32 bit version. Secondly, if a service pack update is not needed or has not resolved the issue, follow the steps below: Enable Plain Text To change this setting: 1) Launch NVivo 2) Go to the File menu -> Options 3) Tick the option ‘Display plain text for nodes with' 4) Click Apply 5) Click OK 6) Close down NVivo 7) Re-launch NVivo If the problem persists, rename your NVivo 11 customization folder as per the steps below. Note, taking this action will reset any customization you have set up and your 'My Recent Projects' list on the Welcome screen will be refreshed. If you use NVivo 9 & 10 on the same PC these steps will also reset any customization you have setup in that program. Next time you open NVivo 11, navigate to where your project is located and double-click on the project icon to open it. This action will place the project name back in the 'My Recent Projects' list. ---------------------------------------------------------------------------------------------------------------------------- Windows 8: 1. With NVivo 11 closed, follow the steps below: i. From the Start screen, start typing Explorer and click on File Explorer icon in search results displayed ii. A new file explorer window should open up. Click on the View tab and check the Hidden Items option 2. Navigate to the following folders: C:\Users\[username]\AppData\Roaming\QSR_International C:\Users\[username]\AppData\Local\QSR_International (If exists) 3. Within these folders, rename all folders where the name starts with NVivo.exe_Url (e.g rename to old NVivo.exe_Url). ---------------------------------------------------------------------------------------------------------------------------- Please let me know if the issue persists. Kind Regards, Bhupesh
  3. Issuing uploading data sets

    Hi Sarah-Jane, To investigate the issue, could you provide us the information requested by my colleague via Facebook? Kind Regards, Bhupesh
  4. updating NVivo

    Hi, NVivo 10 for Mac does not support Mac OS High Sierra and its associated file system (apfs). To resolve the issue, please upgrade to NVivo for Mac (version 11). Please refer to the email sent by my colleague for detailed instructions. Kind Regards, Bhupesh
  5. Coding summaries for multiple users

    Hello kpconte, You may run a Matrix Coding query by selecting all the sources in your project as the rows and the users as the columns. Please refer to the below NVivo help link for more information on Matrix Coding query: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm You can change the information displayed in the cells of the Matrix Coding query results as per the instructions in the following help link: http://help-nv11.qsrinternational.com/desktop/procedures/work_with_the_content_of_a_node_matrix.htm#Change_the_information_shown_in_the_matrix_cells I hope this helps. Regards, Rahul
  6. Hello DGB, Generally, there shouldn’t be any loss of nodes when opening a NVivo 10 project in NVivo 11. Could you expand all the folders under Nodes by clicking on the arrow in front of Nodes folder and see if you are able to locate your nodes? Please also note that all Classified nodes are converted to case nodes, and stored in the Cases folder. Refer to the link below for details: http://help-nv11.qsrinternational.com/desktop/procedures/open_a_project_created_in_an_earlier_version.htm If the issue persists, please submit a support form at: http://qsrinternational.com/nvivo/contact-us/customer-support & we’ll be able to assist you further. I hope this helps. Regards, Rahul
  7. Hi drenched, You can’t currently edit datasets in NVivo, or export a dataset in the format you’re after. If you would like to manually add these fields to your dataset using Excel, an easy way to show the data you’re after would be to print your dataset with coding stripes turned on. You could print to a PDF file if you prefer. Please see the following links for how to turn on coding stripes and how to print in NVivo. Coding stripes: http://help-nv10.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm Print: http://help-nv10.qsrinternational.com/desktop/procedures/print_project_items.htm I have also passed a feature request on to the relevant team to consider adding this feature in future. Regards, Heather
  8. Hi Inga, You can create case nodes once all your other coding in NVivo is complete. Case nodes in NVivo 9 and 10 appear the same as any other node in NVivo does, so it’s likely that you are doing the right thing. If you would like your case nodes to appear in a separate folder in your node list you will need to manually organise your case nodes. You can find some details on how to organise your nodes at the following link: http://help-nv10.qsrinternational.com/desktop/procedures/reorder_and_refine_nodes.htm#MiniTOCBookMark4 If you need a refresher on how to create case nodes from sources, you can find details on how to do this at the following link: http://help-nv10.qsrinternational.com/desktop/procedures/create_nodes_automatically.htm#MiniTOCBookMark6 Regards, Heather
  9. Hi Julia, I can see that you’ve also submitted a support request through our website and we’ve been in contact to assist. An easy way to get an indication of who has said what would be to create cases for each of your participants and code all their responses to the relevant case nodes. You can then view your theme nodes with coding stripes turned on for each participant to see who has said what. You can find information on creating case nodes at the following link: http://help-nv11.qsrinternational.com/desktop/concepts/about_cases.htm You can find details on how to turn on coding stripes at the following link: http://help-nv11.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm Regards, Heather
  10. Upgrade NVIVO starter to pro

    Hi Julia, It seems like you've also been in contact with us via email and your details have been passed to our admin team who will be able to assist you with a license upgrade. Kind Regards, Heather
  11. Unit of Analysis

    Hi Leezy, Can you please let me know the specific output that you are looking? For example, if you were to create nodes for each of your questions and run the coding comparison on that node for your users, would this produce the output that you are looking for? Although the calculation is done on a per-character basis, the results are displayed per-node per-source. Cheers, Tane
  12. Hi Jon, At this time there is no way to filter the explore diagram so you can't exclude the nodes that are in different folders. You would essentially need to uncode the content from the nodes you don't want to look at from the case which is not a very practical workaround. I will raise this as a feature request so that it may be implemented in a future version of the software but at this time I cannot say for sure when this may be. I apologise for the inconvenience. Cheers, Tane
  13. Word Cloud_ keeping words together

    Hi Mary, This functionality does not exist in NVivo for Windows either unfortunately. I will raise a feature request so that this may be included in a future version of the software but I cannot say for sure when that may be. I apologise for the inconvenience. Kind regards,
  14. Sorting query results by node

    Hi Touko, Can you please let me know what query you are running that you are wanting to sort? Is it a coding query / matrix coding query / .etc. Cheers, Tane
  15. Word Cloud_ keeping words together

    Hi Mary, At this time there is no way to join words together in a word cloud or word frequency query in NVivo for Mac. The link you provided appears to be for a different service or program and isn't related to NVivo for Mac, which is why the steps weren't working in your situation. The word frequency list can be exported out of NVivo and you may be able to use it as the word-list for Wordclouds.com, but as this is a service that isn't provided by us I can't assist with generating the word cloud this way, and you may need to get in touch with them for assistance. Information on how to export the word frequency query results can be found here: http://help-nv11mac.qsrinternational.com/desktop/procedures/export_query_results.htm#MiniTOCBookMark5 Cheers, Tane
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