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Everything posted by QSRSupport

  1. Hello, To investigate the issue, can you please submit a support request using the link below and provide us with the following information: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support NVivo Error logs: Open Windows Explorer by pressing the Windows key + E Enter %APPDATA% in the address bar and press Enter Go to QSR_International folder You may see multiple folders starting with NVivo.exe_Url_ Go into each NVivo.exe_Url_folder and look for a folder named OfflineC
  2. Hi CVRyan, Can you please follow the steps below to see if it helps? Note, taking this action will reset any customization you have set up and your 'My Recent Projects' list on the Welcome screen will be refreshed. If you use NVivo 9, 10 or 11 on the same PC these steps will also reset any customization you have setup in that program. Next time you open NVivo 12, navigate to where your project is located and double-click on the project icon to open it. This action will place the project name back in the 'My Recent Projects' list. --------------------------------------------
  3. Hi, Can you please go to the folder C:\Users\{yourusername}\AppData\Roaming\QSR_International, delete OneNote folder and then relaunch NVivo? If this doesn't work, please submit a support request via the link below: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support Kind Regards, Bhupesh
  4. Hi Liz, Unfortunately, NVivo projects are not backwards compatible which means New NVivo projects cannot be opened in any older versions of NVivo. You will not be able to save your project in an older version format. To be able to open the project, your supervisor will need to upgrade their NVivo license to the New NVivo for a cost from the link: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/buy-now ^NVivoSup
  5. Hi BarbiC, Can you please log a support request via the Get in Touch link on the page below https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center so we can investigate this issue. ^NB.
  6. Hi Hyeonyeong, I have sent you an email seeking screenshots of the error message. ^AK
  7. Hi RebeccaL, NVivo reports are not able to relate the nodes to cases. You can try the following steps to generate a document containing the intersecting references between nodes and cases/case attributes: 1. Run a matrix coding query with the nodes as rows and the cases or case attributes as columns. 2. Save the query result as a node matrix and select the Location as Node Matrices. 3. Browse the Navigation View and click on the Node Matrices folder. 4. Right-click on the saved node matrix from the List View and select Copy from the context menu. 5. On the Naviga
  8. Hi Maryam, You can try the steps below to get the references from a Matrix Coding query result: 1. Save the Matrix Coding query result as a Node Matrix by saving the results in the Node Matrices folder. 2. In the Navigation View, browse to Node Matrices folder and then look for the saved node matrix from the Matrix Query result. 3. Right-click on the node matrix and click Copy. 4. Right-click on the Nodes folder and then paste the node matrix as a node. This will create a parent node with the same name as the Node Matrix name. Child nodes will be created and th
  9. Hi Reann, Can you please submit a support request form using the link: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/technical-support and send a screenshot of the error message you are receiving. ^AK
  10. Hi Jeanette, Unfortunately, it is not possible combine the timelines of several files. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you to click the link https://nvivo.canny.io/and share your feature suggestion here by creating a post? You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions.^AK
  11. Hi Luci_2402, Excel files are normally imported into NVivo as datasets and you can code datasets by row or by cell (for columns that are classified as codable fields). You can try exporting the Excel file to PDF directly if that is able to retain the form format. Please also refer to the following link for some of our researchers' insights in preparing projects for analysis in NVivo: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/customer-hub/research-ready-(1)/research-ready ^BM
  12. Hi Ang, To try and resolve your issue, could you please copy your project to your Desktop and then follow the instructions below using your Desktop copy of your project: 1. Start NVivo with the program icon (not project file). 2. Click the File tab, click Help, and then click Compact and Repair Project. The Select Project dialog box opens. 3. Locate and select your project from the Desktop. 4. Click Open. Once the compact and repair completes, open your project and see if the issue is resolved. If the issue is not resolved, try merging your project in
  13. Hi Sarah, The actual posts that are returned are determined completely by Facebook. Please refer to the following link for more information: https://help-nv.qsrinternational.com/20/win/Content/ncapture/ncapture.htm ^BM
  14. Hi Ninama, Please visit our Support Center (https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center) and click on the "Get in touch" link to submit a support request. We will have to check this further. ^BM
  15. Hi Joao, You can run the matrix coding query selecting the Case (person) as rows and the Nodes as Columns. Once oyu have run the query, save the results of the query and give it a name. You can then again run a new matrix coding query selecting the query results that you just saved as Rows and the Case (Place) as Columns and then run the query. ^AK
  16. Hi Alana, You can try re-importing the RIS file in a new blank project and check if all source files are imported in NVivo. If all the sources get imported, you can then save the project and the merge your current project and your previous project so that the coding is merged and the files are imported in one project. Please see the link to merge the projects: https://help-nv.qsrinternational.com/12/win/v12.1.96-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm ^AK
  17. Hi Richy, Please see if the articles in the following link helps: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center/user-issues-trending-now#LA If you're still having issues, please send a support request by clicking on "Get in touch" in our Support Center: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center ^BM
  18. Hi Manuel, Sorry, relationships and relationship coding are currently not available in NVivo for Mac. You can request this feature in the following link: https://nvivo.canny.io/ ^BM
  19. Hi FMD, The file does not need to be imported first, you can create cases and setup attributes, then code from the file to the case after import. See the link below for more details: https://help-nv.qsrinternational.com/20/mac/Content/coding/coding.htm#Codingfilecontent Hope this helps. ^NB
  20. Hi Penny, Can you try the following steps to remove the table formatting from the document in NVivo. 1. Open the document in edit mode 2. Click in the table. 3. On the Edit menu tab, in the editing group, click Table > Convert to Text. If this does not resolve the issue, please send us a support request via the Get in Touch link on the page below: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center I hope this helps. ^NB
  21. Hi JulianYates, NVivo for Mac currently does not have a Replace feature. You can search for the word in Edit mode (press Command+F or click on the Find function in the menu ribbon) but will have to replace the word one at a time. There is already a request for this in our feedback tool (https://nvivo.canny.io/features/p/find-and-replace-option), please add your comments and votes to this feature. I have also passed your feedback to our product team. ^BM
  22. Hi aarontimo, One of our Support Team members has replied to your support request. ^BM
  23. Hi BryceM, Can you please log a support request via the Get in Touch link on the following page so we can investigate this issue: https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center Please include a screenshot of the error message you are seeing if you can. ^NB
  24. Hi DayMan, I see our support team has been in touch to resolve this issue for you. For others who may come across this error, please send us a support request via this link https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch so that we can investigate for a solution. ^NB
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