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QSRSupport

QSR Staff
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Everything posted by QSRSupport

  1. Hi mjhill02, You do not need to uninstall/reinstall NVivo in order to activate the license key. As the trial is still running you can wait until it expires, at that time NVivo will prompt for a new license key. Using the help menu, you should see Manage License options (see screenshot). Deactivate will not be available if a project is currently open. If you cannot activate the license key or see any error messages, can you please log a support ticket via the below link and include a screenshot of the error: https://qsrinternational.com/nvivo/contact-us/customer-support Regards, ^NVivoSup
  2. QSRSupport

    Play Speed Control not Working

    Hi serranoang, Can you please log a support request via this link: https://qsrinternational.com/nvivo/contact-us/customer-support and include a screenshot showing where the play control is greyed out. Regards, NVivoSup
  3. Hi, Sorry to hear that issue hasn't been resolved. Could you please reply to one of our emails so that we can assist you in resolving the issue with your license? Kind Regards, Bhupesh
  4. Hi, It doesn't seem possible to generate such a detailed report in NVivo 11. You can try running some of the predefined reports to see if you can use the data from those reports. Note that Node Classification Summary Report/ Extract does not return any results. Also, creating a custom Report/ Extract using the Case Classification view returns no results. Refer to the link below for more information on Reports: http://help-nv11.qsrinternational.com/desktop/procedures/understand_predefined_reports_and_extracts.htm You may also find Matrix Query helpful. Refer to the link below: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm Kind Regards, Bhupesh
  5. QSRSupport

    Finding patterns in my data

    Hi Sarah, You can run a Matrix Coding query between your nodes and interviews, and open each matrix cell to see the overlap. http://help-nv11mac.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm Another method is to open an interview, turn on Coding Stripes for Nodes and manually check the overlap. http://help-nv11mac.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm Kind Regards, Bhupesh
  6. QSRSupport

    uncoding mass data from Ncapture

    Hi Scotty, You can right click on the dataset, click Uncode and select the items you want to uncode it from. In regards to your second question, it is not possible to edit a dataset in NVivo. But you can uncode the data from one dataset and code the data to nodes/cases belonging to another dataset. Kind Regards, Bhupesh
  7. QSRSupport

    Merging projects

    Hi charlotten22, One option that you can try is to: 1. Create a copy of each file. 2. In the copy of your project, delete the documents/coding from Set A leaving just Set B. 3. Merge the two projects, this will create a project that has the Set A and any additional comments from the reviewer copy and Set B, which will merge as it is still the same in both files. Hope this helps. ^NVivoSup
  8. QSRSupport

    .wav files

    Hello, NVivo 12 Mac supports and reads .wav files. If you are facing issues to import .wav files, please try the steps below: 1. Open your audio file in QuickTime Player. 2. Click File tab 3. Click Export > Audio Only 4. Give a name the file and save it Then try importing in NVivo. I hope this helps. Regards, Akshay
  9. QSRSupport

    Synonym list

    Hello, To understand how text match settings are used by NVivo, please see the link below: http://help-nv11.qsrinternational.com/desktop/deep_concepts/understand_text_match_settings.htm Note NVivo uses the WordNet lexical database(dictionary) for text relates searches. For more information on WordNet please refer to the following link: http://wordnet.princeton.edu/ I hope this information is helpful. Regards, Akshay
  10. Hello, You can use Matrix Coding Query to view the matrix table. However, Matrix Coding query will only show number of references in each cell and then you will need to manually open each cell to see the actual data. Alternatively, you may also run Framework matrix and click auto summarise option in the matrix to automatically fill the summaries in each cell. Please see the link for information on Matrix coding and Framework matrix below: http://help-nv10.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm http://help-nv10.qsrinternational.com/desktop/concepts/about_framework_matrices.htm I hope this helps. Akshay
  11. Hi Amir, After consulting our technical team, we have found a way to export a report of nodes and their references in the order you created. Please follow the steps below to achieve this: Open your project in NVivo Click on Nodes in navigation view Click on any node Click on the layout tab Select Sort By under Sort & Filter section Select Custom from the drop list 1. click on New Report via Wizard... menu to bring up the wizard dialog. 2. Step 1, choose Node as From a view. 3. Step 2, choose fields, make sure Node.Folder Location and Node.List Order are chosen. 4. Step 4, choose Node.Folder Location for grouping level. 5. Step 5, choose Node.List Order as sort order. I hope this helps. Regards, Akshay
  12. QSRSupport

    Nr of coded ID´s in Youtube comments

    Hi Martin, Apologies for the delayed response. In order to find out the numbers of commenters you have coded in NVivo, please follow the steps below: Autocode the youtube dataset by source style or structure. Please see the link for information on autocoding: http://help-nv11.qsrinternational.com/desktop/procedures/automatically_detect_and_code_themes.htm This will create cases and you can code comments to each respective case. Then you can run a matrix coding query with cases and theme nodes. Please see the link for information on running matrix coding query: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm?rhsearch=matrix coding&rhsyns= Once the query is complete, you can change the cell content to ‘Cases Coded’ Then export the results to excel and manually calculate the numbers. I hope this helps. Regards, Akshay
  13. QSRSupport

    Recovering Recent Projects

    Hi Austen, It looks like you may have moved the file to a different location and when you try to open your project from the ‘Recent Project list’ in NVivo, NVivo is unable to find the project. To search your project, please try searching .nvp extension for Windows project in your computer and see if you can locate your project. If you are unable to find your project, please follow the steps below and see if your project is located at the following location: From the Start screen, start typing Explorer and click on File Explorer in the search results displayed A new File Explorer window opens up. Click on the View tab and check the Hidden Items option. Navigate to C:\Users\<your username>\AppData\Local\Temp Look for a file that has the same name as your NVivo project but with a _log at the end, so it would be '<project name>_log'. Rename this file to ‘OLD<project name>_log'. If there are any other files that have ‘_log’ at the end, rename those as well by adding the word old at the start of the filename In this Temp folder, look for a file that has the same name as your NVivo project but with a .tmp file extension, so it would be '<project name>.tmp.nvp'. This project file will most likely contain your most recent changes to your project. To ensure you still have a backup of this version, make a copy of it first. You should rename this project file to '<project name>.nvp'. You can do this by right clicking on your mouse and selecting the Rename option. Try opening this project file. I hope this helps. Regards, Akshay
  14. Hi Amir, Currently, there is no way to export a report of nodes and their references in the order directly from NVivo. I have raised this with the product team to check if there is a way to achieve this. I will post the steps and information to the forum if the steps are available. Thanks, Akshay
  15. Hi, You should be able to import the first interview for the interviewee and create a case from it. You can then import the second interview for the same interviewee and code it to the same case your created previously. Then classify it by attributes with date and time. These attributes can later be used in queries. You can do the same for the third interview and other interviewees. I hope this helps. Akshay
  16. QSRSupport

    Transcription entries in random order

    Hi, Apologies for the inconvenience, you should be able to resolve the issue, please try importing your project into a blank project in NVivo by following the steps below: Launch NVivo Create a new project Give a name to your project and select the location Once the project is open, click on ‘Data’ tab > click on ‘Project’ A window will appear, browse to the location where your old project is stored. Click on the project file and click Import. Once the import is completed, please check if the issue is resolved. If the issue persists, please submit a support request form using the link https://bit.ly/2PpHC6p and send us your project file for further investigation. ^AK
  17. Hi MItja, You may be able to use a combination of word and text search queries. For the word frequency queries you can save results as nodes. For the text search query you can try expanding your results by searching for stemmed words or by changing the spread search option to include more words surrounding the word you are searching for, see the following link for more information: https://help-nv.qsrinternational.com/12/win/v12.1.72-d3ea61/Content/queries/text-search-query.htm?Highlight=operator#Tipsfortextsearchqueries Hope this helps. Regards, NVivoSup
  18. QSRSupport

    NVIVO 12 ON MAC slow at saving changes

    Hi Helen, So that we can investigate this issue further, can you please submit a support case via the below link and let us know if this is impacting all projects or just one? If there are any error messages as well, please include a screenshot. You can take a screenshot by pressing Shift-Command (⌘)-3. A .png file with the date and time stamp on your desktop will be created. Attach the .png file to your support request. https://qsrinternational.com/nvivo/contact-us/customer-support Kind regards, NVivoSup
  19. Hi Charliee, To differentiate the interviewees, you'll need to open each cell of the matrix and turn on Coding Stripes for your interviewees(cases). Kind Regards, Bhupesh
  20. QSRSupport

    Nvivo 12 deleting attribute - How?

    Hi, Here is an alternate method you can follow: 1. Click Case Classification or File Classification on the left navigation pane in your project. 2. Expand the desired classification by clicking on + sign on the classification displaying on right pane. 3. Right click on an attribute and click Delete to delete the attribute. If you want to delete an attribute value, click Attribute Properties instead. 4. On Attribute Properties window, go to Values tab. 5. Click in front of the value you want to delete. This will highlight the value row. 6. Click Remove and then click Ok. I hope this helps. Kind Regards, Bhupesh
  21. QSRSupport

    Twitter analysis without NCapture

    Hi Marcus, It is not possible to import an excel document as a Twitter dataset. However, you can use AutoCode Wizard to autocode hashtags and user mentions. You can right click on the imported dataset, click AutoCode, click Use the style or structure and choose 'code at nodes or cases for each value in a column' option to code to Hashtags. You can then use the same method to code to user mentions. Here is detailed information auto-coding datasets: http://help-nv11.qsrinternational.com/desktop/procedures/automatic_coding_in_dataset_sources.htm Kind Regards, Bhupesh
  22. Hi, To transfer the journal along with nodes and coding, make sure you are selecting the journal as well as related nodes when selecting project items to export. Kind Regards, Bhupesh
  23. QSRSupport

    Query options no longer displaying NVivo 11

    Hi Liz, To fix this, please resize your NVivo display by clicking on green circle on the top left and then clicking on it again. Kind Regards, Bhupesh
  24. QSRSupport

    Create Case Classification not showing

    Hi Liz, Can you click on the arrow to the top right corner of NVivo when you open your project, to display the ribbon menu? Alternatively, you can click on green circle on the top left of NVivo to resize NVivo display and click on the green circle again to view the Case Classification option. You can also expand the Classification section on the left navigation pane and create Case Classification from there. I hope this helps. Kind Regards, Bhupesh
  25. QSRSupport

    Rotate photos in NVivo 12

    Hi, Thanks for sharing the solution. Kind Regards, Bhupesh
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