QSRSupport

Hi gp0021, we have responded to your support requests via email. ^BM

Hi HannahW, there isn’t a direct way to do this but if you rename each source with the date at the start, e.g 20180806_ArticleName, the Detail View would show the references in ascending order according to folder level and name and then by file name. ^BM

Hi Ann, This is unfortunately not a preference that can be set in NVivo Mac. May I request that you click on the following link https://nvivo.canny.io/ and share this as a feature request by creating a post on Canny, our online customer feedback tool. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. ^NB

Hi Hello Yellow, If you do not see the new project window as in canarik's screenshot, this may indicate that there is an issue with the Microsoft SQL Server component which is used by NVivo. To overcome this issue, please try the steps below: 1. Click Start menu then open Settings > Apps. 2. Uninstall NVivo. 3. Restart your computer. 4. Temporarily disable your anti-virus software. 5. Re-install NVivo. To obtain the latest NVivo download, please refer to our Downloads page at: http://www.qsrinternational.com/support/downloads 6. Re-enable

Hi Sally, There is another workaround you can use by moving the audio file so that NVivo can no longer play it. To do this your media file needs to be saved outside of the project. You can move any embedded media files outside the project by doing the following: Open the file that contains the media file. On the Home tab, in the Item group, click Get Info. If you cannot see the Audio or Video Properties, click the disclosure triangle, and then next to Media Location, select Not embedded - file location, then select the folder where you want to save the media file, and t

Hi FKS, can you please check that everything has been coded to your cases correctly? I suspect that not everything is coded to your cases which would explain why your query isn’t returning results. If everything looks correct to you, please submit a support request and we would be happy to take a look at what is going on. You can submit a support request through our support website https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather

Hi Darren, You could turn on coding stripes or highlighting for your code to make it easy to find the next place it is coded in your document. You could also run a coding query to find everything in the document that has been coded to that code. Information on how to run a coding query can be found at https://help-nv.qsrinternational.com/20/mac/Content/queries/coding-query.htm In your case you would want to search in Selected Items and then choose your document, and then when defining your criteria select all of these codes and choose your code. Regards, Heather

Hi Jarvice, As Canarik has mentioned, you will need to submit a support request so that we can help you. If you could please attach the logs mentioned at the following link to your support request that would be helpful. https://support.qsrinternational.com/s/article/NVivo-for-Windows-has-crashed-OR-I-received-the-error-message-NVivo-has-stopped-working-what-should-I-do-now Regards, Heather

Hi Maria, you can try the steps in the following help article: https://support.qsrinternational.com/s/article/NVB-file-I-have-an-NVB-file-how-do-I-open-it-in-NVivo-recover-nvivo-windows-project Please follow the steps for NVivo 12. ^BM

Hi Sophia, you can try referring to the following help link to check for possible issues with the project items: https://help-nv.qsrinternational.com/20/mac/Content/projects-teamwork/import-items-from-another-nvivo-project.htm If you need more help, contact us here: https://support.qsrinternational.com/nvivo/s/ ^BM

Hi Erica, I am sorry to inform you that it is not possible to view the exact vide/audio timestamp in our Mac version. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link https://nvivo.canny.io/ and share your feature suggestion here by creating a post? You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh

Hi Tarek, A license/purchase is linked to an account automatically when the purchase is made under that account. Alternatively, the purchaser can also transfer the license to your online account. If you are using an enterprise license provided by your university, you'll need to your university to transfer the license to your online account. Note that NVivo 12 and older license cannot be linked to the online account. Kind Regards, Bhupesh

Hi Nat, it’s likely we will need to see your project to work out what is happening. Can you please submit a support request at the following link and we will be able to assist you; https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather

Hi Sarah, as Canarik has mentioned I would recommend checking your code aggregation. If you are still having difficulty working out why your reference counts aren’t what you are expecting, please submit a support request at the below link and we will be able to take a look at your project: https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather

Hi FloHalstead, As Canarik has mentioned it’s likely we will need to take a look at your files. If you could also mention in your support request the steps you have used to convert and transfer your project that would be helpful. Regards, Heather

Hi Tina, The NCapture extension is not able to capture tweets that are older than two weeks. For older tweets we would recommend capturing as a PDF, either using NCapture or the web browser print-to-PDF option if available. ^NB

Hi Kaybee, That is not the expected behavior of NVivo. Can you please submit a support request at the following link so that we can look ing this: https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather

Hi Coding, There isn’t currently a way to display coding stripes for each coder in NVivo for Mac. If you would like to suggest this as a feature, please make a post at https://nvivo.canny.io. You will receive automated email updates on any features you suggest or vote on. Regards, Heather

Hi PSh, You can add the speakers names to the stop words list if you don’t want them to appear in the query results. The stop words list is designed to prevent common words that may not be relevant to your research (such as ‘the’) from appearing in your query results. Please see the following link for how to modify the stop words list: https://help-nv.qsrinternational.com/12/mac/v12.1.105-d3ea61/Content/queries/text-content-language-and-stop-words.htm#View,addorremovestopwords Regards, Heather

Hi Janaina, please get in contact with our sales team at the following link and they should be able to help verify your student status. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/contact-us/get-in-touch/sales-and-pricing Regards, Heather

Hi Chelsea, When merging projects in NVivo, if a node is renamed in only one project then the references would not merge together when the files are merged, this may then impact the coding comparison as the coding will now be in two seperate nodes. See this link for information on project merging in NVivo: https://help-nv.qsrinternational.com/12/win/v12.1.105-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm If you like, please send us a support request via the link below: https://support.qsrinternational.com/nvivo/s/ so that we can provide m

Hi Virginie, Can you please log a support request via the link below: https://support.qsrinternational.com/nvivo/s/ so that we can investigate this issue further. ^NB

Hi Karen, you might need to click the little arrow next to the Files folder to expand it so you can see your folders. If this doesn’t resolve the issue, can you please submit a support request at the following link and attach a screenshot of what you are seeing. https://support.qsrinternational.com/nvivo/s/contactsupport Regards, Heather

Hi SVOL, Can you please try clearing your browser history and then try capturing the page again. This will usually resolve this issue. Google have instructions of how you can clear Chrome browser history at the following link: https://support.google.com/chrome/answer/95589 Kind regards, Heather

Hi BelEsl, Have you clicked the little triangle next to the code heading to expand the folder? If this isn’t the problem, can you please submit a support request at the below link as we will need to take a look at your project. https://support.qsrinternational.com/nvivo/s/contactsupport Kind regards, Heather