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QSR Staff
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Everything posted by QSRSupport

  1. Hi, When merging nodes and references, provided that the references in both nodes are exactly the same then they should merge. However if a reference is slightly different, such as an extra space or from a different source with the same text then these duplicates may appear. This can be confirmed by viewing the source and coding stripes and highlight, to show which content is coded to a particular node. Another cause is if there are multiple users coding the same project, the you will also see a duplicate reference from the other user. If neither of these are the case, can you please submit a support request via the below link so that we can investigate further. https://qsrinternational.com/nvivo/contact-us/customer-support Regards, NVivoSup
  2. QSRSupport

    Summarize Coding by Attribute Value

    Hi, You can add Attributes as rows and Codes as columns of a Matrix Coding Query to create a matrix. Later, the result of the matrix can be exported to Word/Excel. Refer to the link below for information on Matrix query: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm I hope this helps. Kind Regards, Bhupesh
  3. Hi Lily, Can you please submit this query via the following link here : https://qsrinternational.com/nvivo/contact-us so that our team can assist you further. Regards QSR Support
  4. Hi, It may be possible to create report via Report Wizard to achieve something similar. Refer to link below for detailed information on using Reports Wizard: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/projects-teamwork/create-reports.htm I hope this helps. Kind Regards, Bhupesh
  5. Hi Senta, Source Classification can be used to achieve something closer to what you are after. Refer to the link below for detailed information on Source Classification: http://help-nv10.qsrinternational.com/desktop/procedures/create_source_classifications.htm Once the papers have been classified, you may be able to use Search Folders option to find the information you are looking for: http://help-nv10.qsrinternational.com/desktop/procedures/create_and_customize_search_folders.htm Kind Regards, Bhupesh
  6. QSRSupport

    Extracting codes and text

    Hi, This can be done using the 'autocode by existing coding patterns' feature, available in NVivo Plus edition. For more information on this feature and the steps to use it, please see the following link: http://help-nv11.qsrinternational.com/desktop/procedures/automatic_coding_using_existing_coding_patterns.htm Hope this helps. QSR Support
  7. Hi, You can do this automatically by importing an Excel file which has Id number as the first column and attributes, codeable data in the rest of the columns. Refer to 'Import a spreadsheet or text file' section in the link below for more information: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/files/datasets.htm I hope this helps. Kind Regards, Bhupesh
  8. Hi Prue, Can you please check if you are running the latest version of NVivo 12 by opening NVivo and clicking File > Help > Check for Software Updates. If an update is available, please install it then try to edit one of these project items again. If the issue still occurs, can you please log a support request form via this link: https://qsrinternational.com/nvivo/contact-us/customer-support Regards, NVivo Support
  9. QSRSupport

    Using Nvivo 11 plus and Nvivo 11 pro in one project

    Hi Peter, NVivo Pro users will be able to view coding references created through auto coding by an NVivo Plus user except for nodes created by sentiment analysis. Hope this helps. NVivo Support
  10. Hi Sarah, Another workaround is to run a Matrix Coding Query & open each cell of the matrix to copy the references to an Excel file manually. We use an online tool called Canny to gather all our customer feedback.May I request that you click on the following link https://nvivo.canny.io/ & share your feature suggestion here by creating a post. You can also vote on posts created by other NVivo users. When you post or vote on a feature, you will start receiving notifications via Canny on the planned/in progress/completed actions. Kind Regards, Bhupesh
  11. QSRSupport


    Hi Andos, There is currently an integration issue with NCapture. This is due to a block by Facebook. We are working to resolve the issue with Facebook, but unfortunately their turnaround times can take up to eight weeks. As soon as this issue has been resolved we will advise you. We apologize for any inconvenience in the meantime. Due to this issue, you: Cannot capture wall posts for a page as a dataset Cannot capture public group posts as a dataset even as a public group Admin Twitter is not affected Users can capture Facebook pages as PDFs using NCapture I hope this information is helpful. Kind Regards, Bhupesh
  12. QSRSupport

    Combining two spreadsheets in a project.

    Hi Peter, It is not possible to merge or edit spreadsheets in NVivo however, it is possible to import the spreadsheets separately and link them. To link the spreadsheets, you need to ensure that first column of both the spreadsheets has names or unique identifiers for the students. This will help you code/classify both spreadsheets to the students. Refer to the link below for more information on working with Datasets/spreadsheets in NVivo & how to code from spreadsheets automatically: http://help-nv11.qsrinternational.com/desktop/concepts/approaches_to_analyzing_survey_results.htm Kind Regards, Bhupesh
  13. Hi Rafael, When you code a transcript row, only the content available on Transcript column is coded, speaker name is not coded. You'll need to create one case each for every speaker and code respective transcript data to those cases. Kind Regards, Bhupesh
  14. QSRSupport

    NVIvo Mac 11 quit

    Hi, MacOS 10.14 introduced some new privacy and security features and for NVivo 11 for Mac to work with MacOS 10.14 Mojave, you will need to grant NVivo permission to control your computer. To do this, please follow the steps below: 1. Open System Preferences (Click Launchpad > System preferences or select the System Preferences icon from the dock) 2. Select Security & Privacy 3. Select the Privacy tab and then select Accessibility 4. Click the lock icon to make changes and enter your password if prompted to do so. 5. If NVivo doesn't show under "Allow the apps below to control your computer", click the’+’ icon and then select NVivo from the Applications folder. 6. Ensure there is a tick in front of NVivo application icon. You should now be able to close System Preferences and launch NVivo. Note, if the above permissions are not granted, NVivo will fail to launch. Kind Regards, Bhupesh
  15. QSRSupport

    NVivo 12 crash, data lost

    Hi Marjorie, Our records show that one of our team members has already sent you an email in regards to restoring from NVB file. Let us know if further assistance is required. Kind Regards, Bhupesh
  16. QSRSupport

    Importing photos into NVivo12

    Hi, In order for you be able to treat the images in the pdf file as each file, you will will need to extract the images manually outside of NVivo. Unfortunately, you will not be able to extract images from the pdf in NVivo and treat the images as seperate files. Once you have imported the pdf file, NVivo treats the pdf as one file. ^AK
  17. QSRSupport

    Coding Stripes - User Coding - on MAC

    Hi, Thank you so much for your great feature suggestion. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link NVivo/Interpris and share your feature suggestion here by creating a post. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. ^AK
  18. Hi Amir, You should be able to import reference from Mendeley in NVivo and link to the already coded pdf’s in NVivo Windows. Unfortunately, you will not be able to link reference to the pdf’s in NVivo Mac due to Mac limitations. However, you can try the workaround by importing the references and link to the pdf’s in NVivo Windows and converting the Windows project to NVivo Mac. Please see the link to convert project in the link: https://bit.ly/2zWOfDr ^AK
  19. Hi Amir, Please see the link for more information on special characters and operators in NVivo below: http://help-nv11.qsrinternational.com/desktop/deep_concepts/special_characters_and_operators.htm?rhsearch=boolean&rhsyns= ^AK
  20. QSRSupport

    import maxqda

    Hi Jenni, MAXQDA 2007, MAXQDA 10 and MAXQDA 11 projects (.mx3, .mx4, .mx5) can be opened (and converted) in NVivo. Please see the link for instructions to convert MAXQDA projects: https://help-nv.qsrinternational.com/12/win/v12.1.55-d3ea61/Content/projects-teamwork/open-maxqda-project.htm Regards, Akshay
  21. QSRSupport

    Deleted File

    Hi, I have attached a corrupt dummy project with this email to help you recover the project from the nvb file. Download and save this file to your computer and then attempt to open it in NVivo. You will be presented with an option to recover from a project recovery file. Select your nvb file to recover the project. ^AK NV11CorruptProject(for restoring project backups) (8).nvp
  22. QSRSupport

    Viewing whole tweets in NVIVO

    NCapture should capture unto 280 characters in tweet when you capture tweets as a dataset. To investigate this issue you are facing, please submit a support request using the link https://bit.ly/2Fpkdxl and provide us the NCapture version you are using in your Chrome and IE b y following the steps below: NCapture - IE Open Internet Explorer. Click on 'Tools' (Alt + X). Select 'Manage add-ons'. Scroll down until you see 'NCapture for NVivo'. NCapture - Chrome Open Google Chrome. Click on the Chrome Menu Button (at the top right of your window). Select ‘Settings’. Click on the ‘Extensions’ button. The version is the number next to the word ‘NCapture’. ^AK
  23. QSRSupport

    How to save the summary of a document

    The best way to store a summary for a source file is to create a memo and link it to the source file. Please see the link below for more information: http://help-nv11.qsrinternational.com/desktop/procedures/add_delete_and_manage_memo_links.htm Alternatively, you may also add a description for the source file by right clicking on the source, click on project properties from the context menu and add the description. ^ AK
  24. ‘See also links' are not available in NVivo for Mac. I have raised the matter with our Product Manager who collates all feature requests and prioritizes them accordingly. However, I am unable to specify if and when this feature will be available. You may like to explore hyperlinks, memos and annotations which are available in NVivo for Mac. Refer to the links for more information: http://help-nv11mac.qsrinternational.com/desktop/procedures/add_delete_and_manage_hyperlinks.htm http://help-nv11mac.qsrinternational.com/desktop/concepts/about_memos.htm http://help-nv11mac.qsrinternational.com/desktop/concepts/about_annotations.htm ^AK
  25. QSRSupport

    Drag and drop coding in NVivo 12

    We will need more information in regards to this issue as this is an unexpected behaviour in NVivo. Please submit a support request for using the link https://bit.ly/2Fpkdxl and we should be able to assist you further. ^AK