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Everything posted by QSRSupport

  1. Sorting text search result

    Hi Obi, There is no way to sort the results of a text search query or the references coded to a node. The references are displayed in alphabetical order by source hierarchical name. As a workaround, you could rename your sources so that the date is at the start of the source name, e.g. “2017-10-23 Source Name”. Doing this would mean that when the references are sorted by alphabetical order they are also incidentally sorted by date. I have also passed feedback regarding the ability to sort references on to the relevant team. Regards, Heather
  2. Hi Nesreen, You may refer to our help link below to understand how references are counted in NVivo: http://help-nv11.qsrinternational.com/desktop/procedures/review_the_references_in_a_node.htm?rhtocid=11.3.0_3#MiniTOCBookMark3 If this information doesn't help, could you submit a support request via http://www.qsrinternational.com/nvivo/contact-us/customer-support and provide us your project file for investigation? This will help us provide information specific to your project. Kind Regards, Bhupesh
  3. Hi, I am not a researcher but as an NVivo Support representative, I will suggest the following: 1. It is a good idea to include questions. You can code questions and answers separately, and run queries on questions or answers or both. 2. Interviewer's quote can be helpful. You can record comments, reminders or observations about specific questions. 3. If you add more data, it can affect the analysis. However, you can limit your analysis to the answers only if you wish. I hope this helps. Kind Regards, Bhupesh
  4. Hi, Co-occur means the words that appear together or closer to each other. This is represented in the cluster based on the occurrence and frequency of words. You may also refer to Cluster Analysis link below if you need more information on cluster analysis. http://help-nv11.qsrinternational.com/desktop/concepts/about_cluster_analysis.htm#MiniTOCBookMark4 I hope this helps. Kind Regards, Bhupesh
  5. Hi Betty, At this stage, I am sorry to inform you, it is not possible to sort/arrange attributes in a Classification in NVivo for Mac. I have raised the matter with our Product Manager who collates all feature requests and prioritises them accordingly. Kind Regards, Bhupesh
  6. Matrix query problems

    Hi, This doesn't seem to be related to size of your dataset or your system hardware. This issue is generally related to corrupt NVivo settings or a corrupt project. To resolve the error, ensure you have updated your software to the latest Service Pack. To determine if you need to update your software, follow the steps below: Launch NVivo 11, go to ‘File’ > ‘Help’ > ‘Check for Software Updates’ and if prompted, click on the notification to go to the download page and download the update. Please note: You need to download the update patch that corresponds to the version (32 bit or 64 bit) of NVivo 11 installed on your system. To determine the NVivo version installed, launch NVivo, go to ‘File’ > ‘Help’ > ‘About NVivo’. Under ‘NVIVO VERSION’, if you see ‘11.x.xxx.x (64-bit)’ you have the 64 bit version installed, otherwise you have the 32 bit version. Secondly, if a service pack update is not needed or has not resolved the issue, follow the steps below: Enable Plain Text To change this setting: 1) Launch NVivo 2) Go to the File menu -> Options 3) Tick the option ‘Display plain text for nodes with' 4) Click Apply 5) Click OK 6) Close down NVivo 7) Re-launch NVivo If the problem persists, rename your NVivo 11 customization folder as per the steps below. Note, taking this action will reset any customization you have set up and your 'My Recent Projects' list on the Welcome screen will be refreshed. If you use NVivo 9 & 10 on the same PC these steps will also reset any customization you have setup in that program. Next time you open NVivo 11, navigate to where your project is located and double-click on the project icon to open it. This action will place the project name back in the 'My Recent Projects' list. ---------------------------------------------------------------------------------------------------------------------------- Windows 8: 1. With NVivo 11 closed, follow the steps below: i. From the Start screen, start typing Explorer and click on File Explorer icon in search results displayed ii. A new file explorer window should open up. Click on the View tab and check the Hidden Items option 2. Navigate to the following folders: C:\Users\[username]\AppData\Roaming\QSR_International C:\Users\[username]\AppData\Local\QSR_International (If exists) 3. Within these folders, rename all folders where the name starts with NVivo.exe_Url (e.g rename to old NVivo.exe_Url). ---------------------------------------------------------------------------------------------------------------------------- Please let me know if the issue persists. Kind Regards, Bhupesh
  7. Issuing uploading data sets

    Hi Sarah-Jane, To investigate the issue, could you provide us the information requested by my colleague via Facebook? Kind Regards, Bhupesh
  8. updating NVivo

    Hi, NVivo 10 for Mac does not support Mac OS High Sierra and its associated file system (apfs). To resolve the issue, please upgrade to NVivo for Mac (version 11). Please refer to the email sent by my colleague for detailed instructions. Kind Regards, Bhupesh
  9. Coding summaries for multiple users

    Hello kpconte, You may run a Matrix Coding query by selecting all the sources in your project as the rows and the users as the columns. Please refer to the below NVivo help link for more information on Matrix Coding query: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm You can change the information displayed in the cells of the Matrix Coding query results as per the instructions in the following help link: http://help-nv11.qsrinternational.com/desktop/procedures/work_with_the_content_of_a_node_matrix.htm#Change_the_information_shown_in_the_matrix_cells I hope this helps. Regards, Rahul
  10. Hello DGB, Generally, there shouldn’t be any loss of nodes when opening a NVivo 10 project in NVivo 11. Could you expand all the folders under Nodes by clicking on the arrow in front of Nodes folder and see if you are able to locate your nodes? Please also note that all Classified nodes are converted to case nodes, and stored in the Cases folder. Refer to the link below for details: http://help-nv11.qsrinternational.com/desktop/procedures/open_a_project_created_in_an_earlier_version.htm If the issue persists, please submit a support form at: http://qsrinternational.com/nvivo/contact-us/customer-support & we’ll be able to assist you further. I hope this helps. Regards, Rahul
  11. Hi drenched, You can’t currently edit datasets in NVivo, or export a dataset in the format you’re after. If you would like to manually add these fields to your dataset using Excel, an easy way to show the data you’re after would be to print your dataset with coding stripes turned on. You could print to a PDF file if you prefer. Please see the following links for how to turn on coding stripes and how to print in NVivo. Coding stripes: http://help-nv10.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm Print: http://help-nv10.qsrinternational.com/desktop/procedures/print_project_items.htm I have also passed a feature request on to the relevant team to consider adding this feature in future. Regards, Heather
  12. Hi Inga, You can create case nodes once all your other coding in NVivo is complete. Case nodes in NVivo 9 and 10 appear the same as any other node in NVivo does, so it’s likely that you are doing the right thing. If you would like your case nodes to appear in a separate folder in your node list you will need to manually organise your case nodes. You can find some details on how to organise your nodes at the following link: http://help-nv10.qsrinternational.com/desktop/procedures/reorder_and_refine_nodes.htm#MiniTOCBookMark4 If you need a refresher on how to create case nodes from sources, you can find details on how to do this at the following link: http://help-nv10.qsrinternational.com/desktop/procedures/create_nodes_automatically.htm#MiniTOCBookMark6 Regards, Heather
  13. Hi Julia, I can see that you’ve also submitted a support request through our website and we’ve been in contact to assist. An easy way to get an indication of who has said what would be to create cases for each of your participants and code all their responses to the relevant case nodes. You can then view your theme nodes with coding stripes turned on for each participant to see who has said what. You can find information on creating case nodes at the following link: http://help-nv11.qsrinternational.com/desktop/concepts/about_cases.htm You can find details on how to turn on coding stripes at the following link: http://help-nv11.qsrinternational.com/desktop/procedures/use_coding_stripes_to_explore_coding.htm Regards, Heather
  14. Upgrade NVIVO starter to pro

    Hi Julia, It seems like you've also been in contact with us via email and your details have been passed to our admin team who will be able to assist you with a license upgrade. Kind Regards, Heather
  15. Unit of Analysis

    Hi Leezy, Can you please let me know the specific output that you are looking? For example, if you were to create nodes for each of your questions and run the coding comparison on that node for your users, would this produce the output that you are looking for? Although the calculation is done on a per-character basis, the results are displayed per-node per-source. Cheers, Tane
  16. Hi Jon, At this time there is no way to filter the explore diagram so you can't exclude the nodes that are in different folders. You would essentially need to uncode the content from the nodes you don't want to look at from the case which is not a very practical workaround. I will raise this as a feature request so that it may be implemented in a future version of the software but at this time I cannot say for sure when this may be. I apologise for the inconvenience. Cheers, Tane
  17. Word Cloud_ keeping words together

    Hi Mary, This functionality does not exist in NVivo for Windows either unfortunately. I will raise a feature request so that this may be included in a future version of the software but I cannot say for sure when that may be. I apologise for the inconvenience. Kind regards,
  18. Sorting query results by node

    Hi Touko, Can you please let me know what query you are running that you are wanting to sort? Is it a coding query / matrix coding query / .etc. Cheers, Tane
  19. Word Cloud_ keeping words together

    Hi Mary, At this time there is no way to join words together in a word cloud or word frequency query in NVivo for Mac. The link you provided appears to be for a different service or program and isn't related to NVivo for Mac, which is why the steps weren't working in your situation. The word frequency list can be exported out of NVivo and you may be able to use it as the word-list for Wordclouds.com, but as this is a service that isn't provided by us I can't assist with generating the word cloud this way, and you may need to get in touch with them for assistance. Information on how to export the word frequency query results can be found here: http://help-nv11mac.qsrinternational.com/desktop/procedures/export_query_results.htm#MiniTOCBookMark5 Cheers, Tane
  20. code places & people

    Hi SCW, You can code data from one case to another the same way you would code the original source to a case; by selecting the text and drag-dropping it on the case, or by right-clicking the selected text and selecting Code. Are you getting any prompts or errors when you try to code the data from one case to another case? Cheers, Tane
  21. Email import

    Hi SCW, What you can do is merge the cases together. For example, If you have two cases for the one person User1 and user-1, which you want to merge, you can right-click the one you don’t want to keep, and select Cut. Next, right-click the other case that has been created for the same user and select Merge Into Selected Case. If you import more emails you may find you have to repeat this process if the second case for the same user is created again. Cheers, Tane
  22. Hi, I can see that one of our team members has replied to you via email and we are waiting for your project file to investigate the issue. Let us know once you've uploaded the file. Regards, Bhupesh
  23. Grouping attribute values

    Hi Rachel, If do not have a parent case in Cases folder, could you choose 'existing case' in Step 2 and select the parent case? If the issue persists, please submit a support request via http://www.qsrinternational.com/customer-support as we may require your project file for investigation. Regards, Bhupesh
  24. View from cases and nodes viewpoint

    Hi Camilla, You can turn on the node aggregation for parent node Women to see coding references from all child nodes. Refer to the link below: http://help-nv11mac.qsrinternational.com/desktop/procedures/aggregate_nodes.htm You can also export your Node list and Coding References to a Word document to refine and review. http://help-nv11mac.qsrinternational.com/desktop/procedures/export_project_items.htm I hope this is helpful. Kind Regards, Bhupesh
  25. Grouping attribute values

    Hello RachelS, It appears you are re importing the spreadsheet with the range coded values and adding it to the same case classification which is setting all the other attribute values of your cases to unassigned. Please ensure the spreadsheet which has the column for range coded values has the same name for your Cases as the original file and then import this spreadsheet as a classification sheet in your project. Refer to the below help link for information on importing classification sheets in NVivo 11: http://help-nv11.qsrinternational.com/desktop/procedures/import_(or_export)_classification_sheets.htm Ensure the first row of the file that you are importing as classification sheet has the name of the existing case classification in your NVivo project. In Step 2 of the 'Import Classification Sheets wizard', tick the check box for 'Create new attributes if they do not exist' and keep the other options unticked. In Step 3 of the wizard, select 'As names' and select the location of the folder where your cases are stored in the project. Also, untick the option for 'Create new cases if they do not exist'. You should then have the new attribute value for range coded column assigned to your existing cases without changing the existing attribute values of the cases. I hope this helps. Regards, Rahul