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Everything posted by QSRSupport

  1. Hi mhraymond, you can find references that were coded after a certain date by running a custom report. You can find information on how to run a custom report at the following link: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/projects-teamwork/create-reports.htm#CreateareportusingtheWizard To find all the references coded to a node after a certain date select the following criteria for each step of the report wizard: Step 1: Select to create a report from the 'Code' view. Step 2: Include the following fields: • Code.Name • Coded File.Coding Reference.Coded Text • Coded File.Coding Reference. Modified On Step 3: Add the following filters: • 'Code.Name' 'In' • 'Coded File.Coding Reference.Modified On' 'On or after' Step 4: Group by Code.Name For steps 5-7 you can click next to accept the defaults. On step 8 you will need to set a name for your report and then click 'Finish'. When running your report tick the check boxes next to both of your filters, and use the Select buttons to choose the codes and date ranges you are interested in. The output should show the code name, the coded text and the date it was coded. Regards, Heather
  2. Hi Gail, I have attached a corrupt dummy project with this email to help you recover the project from the .nvb file. Please follow the steps below to recover your data from NVB file: 1. Download and unzip attached file(based on your NVivo version) to your computer. 2. Open NVivo, click on Open Other Project, then browse and select the dummy file saved in step 1. 3. You will be presented with an option to recover from a project recovery file. Select your .nvb file from the list to recover the project. If your project does not appear in the list, you can try searching your computer for any .nvb files, these are project recovery files. 4. The project should open once recovery is complete. I hope this helps. Kind Regards, Bhupesh NV12CorruptProject (for restoring project backups).nvp.zip NV11CorruptProject(for restoring project backups).nvp.zip
  3. Hi Audrey, We've sent you an email with some more information on this. Regards, ^NVivoSup
  4. Hi ellisjen, If you are merging two projects, each with coding on a document, that source document will duplicate if both copies do not have the same name, folder location and content. In this case you would need to undo the edits or add these to the unedited version so that both match before merging the projects. The below page has some information on how NVivo determines duplicates and how they are handled when a project is merged: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm ^NVivoSup
  5. Hi Mandy, Windows and Mac can share an NVivo project, the project needs to be converted between Windows and Mac formats using the project converter included with NVivo for Windows. Both NVivo for Windows and Mac will need to be the same version to share the file. This link has more information on how to convert a file: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/projects-teamwork/work-with-projects-windows-mac.htm ^NVivoSup
  6. QSRSupport

    Opening Files for Different Versions of Nvivo

    Hi Mandy, NVivo 12 will open an NVivo 10 project however project files are not backwards compatible, a project saved in NVivo 12 cannot be opened in NVivo 10. ^NVivoSup
  7. Hi Nell, So that we can assist with this issue, can you please log a support request here: https://bit.ly/2PpHC6p and include a screenshot of any error messages you are seeing. ^NVivoSup
  8. QSRSupport

    Printing a transcript - issues

    Hi Jules, I believe that you have also contacted us directly via a support form and you've resolved the issue by formatting the document in NVivo. Let us know if you continue to experience issues. Kind Regards, Bhupesh
  9. QSRSupport

    Annotations in NVivo for Mac 12

    Hi Mike, Documents, PDFs, Externals and Memos can be annotated in NVivo 12 for Mac. You don't need to change any settings. Refer to the link below for instructions: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/notes/annotations.htm Kind Regards, Bhupesh
  10. Hi Nic, It’s not possible to get quite the output you are after. The closest thing you could do would be to view your dataset with coding stripes turned on to get an indication of how it has been coded. You can find information about turning coding stripes on at the following link: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/coding/coding-stripes.htm As for finding the number of your survey participants coded at each of your theme nodes, something you might want to explore is running a matrix coding query. For example, you could have a matrix coding query that has the 15 codes from Q1 as the rows and the 5 from Q2 as the columns. As you won’t have any references coded to both your Q1 and Q2 sets of nodes, you would need to change the query criteria to show references coded at the row criteria NEAR the column criteria and change the proximity to find references in the same dataset row. Once you have run your query, you can change the cell content to display cases coded rather than references coded. This will give you the number of survey participants who have coding at each intersection. Another one of the cell content settings you may be interested in is the row percentage. This will show the percentage of the total value of the row coded to each of the columns which would let you find information such as ‘Of the participants who say we do X better, 30% say it’s because of funding’ and so on. You can find information on how to run a matrix coding query at the following link: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/queries/matrix-coding-query.htm To set some of these query options, you will need to follow the instructions to run the query outside of the query wizard. After setting the criteria to search for rows NEAR columns, you can click the ‘Options’ button to change the proximity. You will need to change the proximity to ‘In Custom Context’ and then click ‘Specify’ to set the proximity to the same dataset row. I’ve attached a few screenshots showing where you can change these options. Regards, Heather
  11. Hi Audrey, What process are you following when you are merging the projects together? You should be able to merge the two projects together following the instructions at the below link: https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/projects-teamwork/import-items-from-another-nvivo-project.htm? When merging projects, if two project items are duplicates the project item won’t be imported again and will appear on the list of items not imported. Coding to this item will be imported and merged with the existing coding. If NVivo successfully detects that your document is identical in both projects, it’s expected that the document will be on the list of items not imported. The coding from both your coders should be present in the merged project. If the memo only exists in one copy of the project, the merged project should contain this memo. If both copies of the project contained this memo but with different text the merged copy of the project would contain both copies of the memos. NVivo will only merge the memos together if the text is identical, otherwise both copies are kept. You would need to manually edit the memos and delete the second copy. If your projects still don’t seem to be merging as expected, please submit a support request at the following link as we may need to take a look at your files: https://www.qsrinternational.com/nvivo/contact-us/customer-support Regards, Heather
  12. Hi aatrainor, You can find the NVivo 12 help at the following link; https://help-nv.qsrinternational.com/12/win/v12.1.86-d3ea61/Content/welcome.htm The option to show or hide annotations is present in the View group in the ribbon. The tab this appears on will depend on the source type you have open. For example, if you have a document open this will appear on the ‘Document’ tab, while with a video it would appear on the ‘Video’ tab and so on. Regards, Heather
  13. QSRSupport

    Privacy of media and transcriptions

    Hi Bonnie, You can find information on the privacy of your transcription data at the following link: https://www.qsrinternational.com/nvivo/support-overview/faqs/nvivo-transcription-faq If you require any further information please contact DataProtectionOfficer@qsrinternational.com Regards, Heather
  14. Hi Bonnie, If you want to start coding on the video timeline and then import a transcript later on you will be able to do this. NVivo treats coding to the video timeline and coding to the transcript as separate references. Importing your log files later will be more difficult. You will not be able to import these as transcript rows if you already have a transcript, so you would need to manually edit your transcript in NVivo to add these. Regards, Heather
  15. Hi bjohn, Transcripts created with NVivo Transcription contain timestamps and will sync with your audio/video file in NVivo. You can find information on using NVivo Transcription with NVivo for Mac at the following link: https://help-nv.qsrinternational.com/12/mac/v12.1.86-d3ea61/Content/files/nvivo-transcription.htm Regards, Heather
  16. Hello, Thank you for contacting NVivo Support. We will need access to the RIS file to investigate the issue. Can you please submit a support request form using the link below and please attach your RIS? https://qsrinternational.com/nvivo/contact-us/customer-support Regards, Akshay
  17. Hello, Thank you for contacting NVivo Support. Currently, this feature is not available in NVivo. Thank you so much for your great feature suggestion. We use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link NVivo/Interpris and share your feature suggestion here by creating a post. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notifications via Canny on the planned/in progress/completed actions. If you wish you to pin messages or inform your colleagues, you will need to do that outside of NVivo. I hope this helps. Regards, Akshay
  18. Hello, Thank you for contacting NVivo Support. You should be able to save the framework matrix to an excel format and open it outside of NVivo. Once you have finished running the query, you may save the query and add it to your project. Also, you may export the query results in excel format by following the steps below: Run the query In the results, right click Click on Export Node Matrix A window will appear Browse and select the location Name the file and click Save I hope this helps. Regards, Akshay
  19. Hi Carito, You can import data from different participants at different times. You can import responses from the same survey multiple times. When you do this, you can choose to merge into an existing dataset or create a new dataset. Refer to the link https://help-nv.qsrinternational.com/12/win/v12.1.84-d3ea61/Content/files/survey-monkey.htm Having separate spreadsheet can impact your analysis based on how you want to analyse the data. I would suggest you to try with smaller amount of data to see if keeping separate files suits you. I hope this helps. Kind Regards, Bhupesh
  20. QSRSupport

    parent / sibling nodes

    Hi Lene, You can turn ON the Aggregation in the parent node to see number of nodes/files associated to the child nodes, in the Parent Node(without opening child nodes). Refer to the link https://help-nv.qsrinternational.com/12/win/v12.1.84-d3ea61/Content/nodes/aggregate-nodes.htm Kind Regards, Bhupesh
  21. Hi, It is not possible to convert/open a project to/in an earlier version of NVivo. So, you won't be able to open the project in NVivo 8. If you haven't used NVivo 10 trial on your computer before, you can install NVivo 10 from our Downloads page below and click Trial when prompted to use the free trial. https://www.qsrinternational.com/nvivo/support-overview/downloads Kind Regards, Bhupesh
  22. Hi Aatrainor, It’s likely we’ll need to take a look at your project to see what is going on. Can you please submit a support request at the following link and we’ll be able to arrange for you to send us your project: https://bit.ly/2CFUHRk Cheers, Heather
  23. QSRSupport

    Nvivo 12?

    Hi Charles, Thanks for the feedback on our forum. I have passed this along to the relevant team and hopefully we’ll be seeing some changes shortly. Regards, Heather
  24. QSRSupport

    Modify transcription font?

    Hi Charles, When editing the transcription text you will only be able to change the formatting of one transcript row at a time. You will need to select the text you want to format, selecting an entire row or rows of your transcript won’t allow you to select a new font size or style. If you are wanting to change the formatting of an entire transcript and haven’t done any coding to it yet a quicker way to do this might be to export the transcript out of NVivo, make any formatting changes required in Word or similar and then reimport the transcript. You can find information on exporting and importing transcripts at the following link: https://help-nv.qsrinternational.com/12/win/v12.1.84-d3ea61/Content/files/import-audio-video-transcripts.htm If you would like to request more transcription editing options in NVivo, we use an easy and user-friendly online tool called Canny to gather all our customer feedback. May I request that you click on the following link https://nvivo.canny.io/ and share your feature suggestion here by creating a post. You can also vote on posts created by other users. When you post or vote on a feature, you will start receiving notification via Canny on the planned/in progress/completed actions. Regards, Heather
  25. Hi, I believe a Matrix Coding Query will be helpful. You can add Respondents(Cases) as Rows and Questions(Nodes) as Columns of the matrix and run the query. The resulting Matrix will show number of common coding reference across each intersection of Nodes and Cases. Here is the detailed information on Matrix Coding Query: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm I hope this helps. Kind Regards, Bhupesh