I am a post-graduate researcher and NVivo has been provided to me with annual license by Loughborough University.
These are the technical information:
NVivo V 10.2.2 (1380)
Mac OSX 10.9.5
Since I have started using NVivo 10 on my Mac I have experienced several issues that I have briefly summarised below.
First NVivo fails to import audio file the most of the time showing the alert "unable to generate waveform" (I have previously posted a comment here); Once the files had been imported (I do not know exactly why) however they disappeared at the next restart [see Screen Shot 2016-11-21 at 19.18.07] The icon to import pictures is not available in the data sub-menu [see Screen Shot 2016-11-21 at 19.18.46]
I would ask you whether there are any solutions to sort this out as at the moment I am not able to even use the most basic features of the software.
I am look forward to hearing from you.
Thank you in advance for your kind help,