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About JHP

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    Habineza Jeanpaul

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    Medical anthropology
  1. Upgrading Nvivo 11 to 12. do I need to buy another licence or there is some discount for usual users. Thanks 


  2. I have the same issue! are you sure that the dummy corrupt file is Nv11?? Thanks
  3. Hello, can please attach again the Nv11 corrupt for restoring project backup. I have again the same issue. PLZ
  4. NVivo licence key problem!

    NVivo refuses to open and doesn't recognize my licence key ! It seemed strange this morning when it requested me the licence key to open Nvivo11, what I provided thinking that it is controlling the authenticity, then it opened and I worked normally, then after I closed it and come back to it this evening, it refuses...prompting a licence key issue, so what can I do...Let me pricise that I dind't change my computer


    licence problem.jpg

  5. Thanks a lot, your support is among the best!
  6. Hi guys, I accidentally deleted my entire project! although I still have a backup file( .nvb) I guess....how can I recover my project from there, does anyone know how ? PLZ help
  7. JHP

    Audio files do not fully load

    Hi Wouter, I got the same problem recently, after worries and inquiries I found that the problem was my audio recorder...especially the ruined files were those converted to mp3. So try recording directly into mp3 format or convert them from your computer instead of your android phone. I hope it will help. Good luck
  8. Hello Chris, I have exactly the same problem, moreover I have one mp3 file cut off before its real end, I mean I have a mp3 file with a length of 28 minutes verified with windows media player and NVivo tells me it's 23,2 minutes long! and refuses to add a timespan even if it continues to play the invisible part from the wave form from NVivo...