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Found 2 results

  1. I've been using Nvivo for the past three weeks and it is proving to be very useful, however, I have now lost a number of days time due to an apparent problem syncing to google drive. My project is held in a google drive folder, partly due to its size (150MB), but mainly because I work across three sites and use two different computers. On at least two occasions I have saved my days work and waited to ensure that the file completes its upload/sync to google drive. But when I start work the next day at a different office, the previous days work is not there. I then return to my original computer to find that the project file has been moved to the recycle bin! So this is clearly not a simple case of not waiting for the sync to finish, because I cannot explain how the file has been automatically moved to the recycle bin and not updated on google drive twice! Has anyone had any similar issues, or have any advice on how to rectify this as it is starting to cause considerable disruption, and is not viable in the long run. Thanks, Phil
  2. Hello, Last month I was in holidays and did not use my Nvivo for 1 month. Now when I tried to open my project file the following message pops up "Failed to open project This project did not close successfully the last time it was open. Please restart your computer and try opening it again. If this problem persists, please contact QSR Support." I use student semester Nvivo Version 10.2.1 (1377) for Mac. I contacted QSR several times and finally I received the following message: Due to the severity of corruption, unfortunately I advise you that after much effort our technical team was unable to recover your project. If you have a backup of your project file, I suggest you restore from this file. I used to save my data into the same document every time I closed. And I thought that was enough for back up as well. Now I have a back up file but when I try to open it, it looks transparent. Does this mean it is corrupted too? Now my Phd project data file is gone after 3 months of study! I am in big trouble. I am looking for further suggestions...