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My institution has access to NVivo 12, but after signing up to use transcription service, I get an error message unable to log in'. How do I fix this as soon as possible?

When I want to add a case classification to my file via right-mouse-click; the unfolding bar does not show me all the case classifications anymore. How come? How can I solve this? If I then click on 'more' it shows, on the contrary, file classifications. If I, by way of experiment, click on any of those, it shows the below error message and then the program closes itself. What can I do? Error Message: Unable to cast object of type 'QSR.NVivo.Common.Business.Domain.SourceCategory' to type 'QSR.NVivo.Common.Business.Domain.CaseCategory'. Stack Trace: at jf.a(String A_0, List`1 A_1, Category A_2) at jf.a(String A_0, List`1 A_1, ContainerControl A_2) at jf.b(String A_0, List`1 A_1, ContainerControl A_2) at QSR.NVivo.Client.Presentation.Controls.SourceListControl.a(String A_0, List`1 A_1) at QSR.NVivo.Client.Presentation.CommandHandlers.SourceCommandHandler.ac(jq A_0) at QSR.NVivo.Client.Presentation.CommandHandlers.SourceCommandHandler.c.a() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

I have begun a trial for my team and hit a snag: I have 7 interviews in a Word files that we're formatted for the use style or structure auto wizard. The wizard works When I attempt identify theme I am receiving "unable to identify themes - An error occurred launching the process to code your files. Please try agai." error.

Hi all, I am uploading interview data saved in excel into NVivo 12. The first few sheets were fine, but now I am trying to upload sheets from a different file and I get the following error message: The operation couldn’t be completed. (GetDatasetExtendedProperties error 1.) I checked to make sure the column headers (interview questions) are not longer than 254 characters, but that doesn't seem to help. Any other ideas? Thank you, Hanna

On clicking edit on two of our data files ,out of 25 that have been coded and annotated, the error message Key already exists pops up (see attached images for full message) then NVivo 12 crashes. I have tried both Compacting and Repairing and Merging the project into a new project success, following the instructions given in the forum post below re an apparently similar issue. Please advise.

Hi folks, Sadly I think I get to wear the dunce hat for the week. I'm running interviews as part of my project. Because it is on a sensitive topic I have committed to transferring each interview onto my PC as soon as I can, and deleting it off the Dictaphone. It's encrypted, but it's harder to steal a desktop than it is a Dictaphone. I hope you can see where this is going and why this is a problem. I imported today's interviews into Nvivo11: clicked on Data, Audios, and then imported directly from the Dictaphone connected to my PC. Looking through the project log, I imported to internals. When I imported, I double checked that everything worked - the file played fine and displayed the correct metadata. With glee, I disconnected the Dictaphone and deleted the interviews. Now six hours later, I have reopened my project only to be met with a 'could not open media file for this source' error message whenever I try to click on any of the interviews in Nvivo. Obviously, the originals have been deleted and dunce here has not backed up the interviews on the PC (why would I? Nvivo compresses other data very neatly!) The interview metadata still exists in Nvivo - it tells me the length and the format of each file, just no actual data. Is there a chance I can retrieve the lost data? If not, how can it be made more obvious in Nvivo that data is not stored correctly? And also, let this be a lesson to all - backup your files: Nvivo does not store everything. With thanks, Julia