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Converting mac project to windows project.

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Hi @canarik,

I used to be able to convert my mac project into windows project by using the Windows version Nvivo 12 and its converter plug in. But I can't do it now even after reinstalling the software. I keep receiving the error message:


Please advise on how to solve this issue.

Thank you.

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It sounds like you will need to manually download and reinstall the converter. You will need to make a request for technical support to do this. You can do so at this link:


I hope this response was helpful but do let me know if you need more information.
Kind regards,


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