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error message Nvivo 12 pro upload failed. please retry


je55c

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Hi, I'm trying to use the transcription via the Nvivo 12  software download on windows. However its saying "upload failed. please retry." 
- I have purchased the transcription add-on too

Anyone know how to fix this problem? Thankyou!

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Hello @je55c,

This might require further investigation with the uploaded file(s).

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form

Regards,

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  • 3 months later...

Hello @LAD,

This might require further investigation with the uploaded file(s).

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form

Regards,

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