Error when starting up Nvivo application

[Sharon Lin]

The application launches but closes off and does not load. We have installed the latest version.

MS VC++ has also been installed.

 

The event viewer log is as below -

 

Log Name:      Application
Source:        .NET Runtime
Date:          3/11/2022 10:40:36 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      VPIT696440.vicpolice.internal
Description:
Application: NVivo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at QSR.NVivo.Client.Presentation.Controls.Web.Cef.CefManager.d()
   at QSR.NVivo.Client.Presentation.Forms.Program.b(System.String[])
   at QSR.NVivo.Client.Presentation.Forms.Program.c(System.String[])

 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-11-02T23:40:36.8003692Z" />
    <EventRecordID>149300</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>VPIT696440.vicpolice.internal</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: NVivo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at QSR.NVivo.Client.Presentation.Controls.Web.Cef.CefManager.d()
   at QSR.NVivo.Client.Presentation.Forms.Program.b(System.String[])
   at QSR.NVivo.Client.Presentation.Forms.Program.c(System.String[])

 

</Data>
  </EventData>
</Event>