Error when starting up Nvivo application

[Sharon Lin]

I've tried logging a support case but the lady handling the case has gone silent. Can someone else assist?

The application launches but closes off and does not load. We have installed the latest version.

MS VC++ has also been installed.

 

The event viewer log is as below - 

Log Name:      Application
Source:        .NET Runtime
Date:          3/11/2022 10:40:36 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      VPIT696440.vicpolice.internal
Description:
Application: NVivo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at QSR.NVivo.Client.Presentation.Controls.Web.Cef.CefManager.d()
   at QSR.NVivo.Client.Presentation.Forms.Program.b(System.String[])
   at QSR.NVivo.Client.Presentation.Forms.Program.c(System.String[])

 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-11-02T23:40:36.8003692Z" />
    <EventRecordID>149300</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>VPIT696440.vicpolice.internal</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: NVivo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at QSR.NVivo.Client.Presentation.Controls.Web.Cef.CefManager.d()
   at QSR.NVivo.Client.Presentation.Forms.Program.b(System.String[])
   at QSR.NVivo.Client.Presentation.Forms.Program.c(System.String[])

 

</Data>
  </EventData>
</Event>

[canarik]

Hello @Sharon Lin,

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form

Regards,

[Sharon Lin]

@canarik I have done that but all I get is the below.... It's been many weeks now, can you assist please?

I'm waiting for an update from our development team about this issue. I'll follow up with them and let you know their suggestions. 

Kind regards, 
Heather Ingram
NVivo Customer Support Analyst
LUMIVERO - (formerly QSR International Pty Ltd)
Level 5, Suite 5.11, 737 Burwood Road , Hawthorn East, Victoria, 3123, Australia

[Sharon Lin]

@canarik I've submitted another support case on Monday but we still don't have a reply. Case acknowledgement - 00877408 ref:_00D2820aRK._5002yLbxB2:ref

[Sharon Lin]

@canarik There is still no response from the support team, is this normal?

[canarik]

Hello @Sharon Lin,

Please allow few more days. It might take some time to investigate.

Regards,

[RyanB]

Hi Sharon, did you ever get this fixed? We also are seeing a crash when trying to launch NVivo. 

Faulting application - NVivo.exe

Faulting module - KERNELBASE.dll

Framework version - v4.0.30319

The process was terminated due to an unhandled exception

Thanks

 

[RyanB]

Hello, anyone else have this issue with NVivo crashing at launch with .net errors in the event log?

Faulting application - NVivo.exe

Faulting module - KERNELBASE.dll

Framework version - v4.0.30319

The process was terminated due to an unhandled exception

Thanks

[canarik]

Hello @RyanB,

Please submit a support request form following: https://qsrsupport.force.com/customer/s/support-request?language=en_US&productType=Standard

Regards,