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Hi,

 

I have seen that a number of people are having trouble with audio/video transcripts.

 

When I highlight parts of 'content' then code to a new node, the entire transcript is coded to that node. The program takes about 20 seconds to apply it, then I just have to undo it again. How do I stop if from doing this?

 

Steps:

1) highlight part of a content cell

2) use keyboard shortcut to bring up code at new node window

3) press enter.

 

I'm not sure why i'd ever want to code an entire transcript to one node?

 

Help!

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Hi Deborah,

Thank you for your posting.

This type of issue is best dealt with by emailing QSR Support directly via support@qsrinternational.com . Please mention this forum post and also provide us with the following additional information:

If it’s linked to a media source – please provide us with your project file so we can investigate further.

To send these requested files:

  1. Navigate to your project file located on your computer
  2. Right mouse click on the project file
  3. Select Send To > Compressed (Zipped) folder
  4. A zipped (compressed) version of your project file will be created. Attach this zipped file to your email reply

Note: There are restrictions with the file size that you can email me. If the zipped file is over 10MB, please let me know and provide the actual size of the zipped files (right-click on the file and select ‘Properties’ to view its size). I can then set up a secure file sharing service provided by www.dropbox.com for you to upload your project.

Please be advised QSR acknowledges that research data can be sensitive and as such, we’re committed to treating customer data in the strictest of confidence.

 

If it’s imported as a Document source – please provide us with a copy of this transcript so we can investigate further.

I hope this helps and I look forward to your email to QSR.

 

Kind regards,

David Tran

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