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Large project in progress. Many transcribed interviews and currently 2000 nodes!

Applied all the optimisation tricks. Upgraded to Windows 10. Increased RAM to 12GB. Occurs on different computer.


Basically when I copy and merge nodes (as part of sorting), randomly NVivo10 will stop responding. Sometimes this is with just a couple of small nodes being merged.


When NVivo fails/crashes/lags for me, CPU and Memory usage still seem low.


Recent error code also included.


Anyone else encountered this?




Version = 10.0.638.0
Exception = System.InvalidOperationException
Message = This SqlTransaction has completed; it is no longer usable.
FullText = System.InvalidOperationException: This SqlTransaction has completed; it is no longer usable.
at System.Data.SqlClient.SqlTransaction.ZombieCheck()
at System.Data.SqlClient.SqlTransaction.Save(String savePointName)
at hg.b(String aSavePointName)
at eh.d()
at eh.b(ie A_0)
at QSR.NVivo.Client.Presentation.Forms.NVivoApplication.StartBusinessTransaction(ie A_0)
at QSR.NVivo.Client.Presentation.Controls.CodingStripesColumnsControl.f()
at QSR.NVivo.Client.Presentation.Controls.CodingStripesColumnsControl.a(Object A_0, ToolClickEventArgs A_1)
at Infragistics.Win.UltraWinToolbars.ToolClickEventHandler.Invoke(Object sender, ToolClickEventArgs e)
at QSR.NVivo.Client.Presentation.Forms.NodeDetailForm.a(Object A_0, ToolClickEventArgs A_1)
at QSR.NVivo.Client.Presentation.Forms.NVivoApplication.OnToolClick(Control A_0, Object A_1, ToolClickEventArgs A_2)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at Infragistics.Win.UltraControlBase.OnMouseUp(MouseEventArgs e)
at Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at QSR.NVivo.Client.Presentation.Forms.Program.b(String[] A_0)
at QSR.NVivo.Client.Presentation.Forms.Program.c(String[] A_0)





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Hi Mathew,


Would you be able to provide us with your project file? The error log you provided suggests that there may be some corruption in your project file which why NVivo may be crashing.

Please submit a support form and provide all of the NVivo error logs you may have, as well as let us know how large your project file is. http://www.qsrinternational.com/Customer-Support




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I've previously done so and it was checked as OK.


I may have isolated the rpoblem.


If I copy (or cut) and merge multiple nodes at once, this is when the freeze sometimes occurs. Specifically, if some of the copied nodes have child nodes - and some don't - the software freezes up. There usually pops up a 'merge all' or 'merge none' dichotomy at this point. This may be the bug.




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Hi Mathew,

Thank you for your reply.


It’s possible that there may be some particular nodes that are causing the issue. Would you be able to post a screenshot of the Merge All / Merge None popup that you mentioned in your previous post?

I look forward to your reply.

Kind regards,

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  • 5 years later...

I am having difficulties simply copying and pasting simple text from a transcript to another document... at leasts five times this morning it has caused Nvivo to crash, I keep sending the log reports but  nothing every gets done to fix the problem. I tried optimising the project using the compact function but all that did was corrupt my file so I could not even open it, I had to reinstall SQL to be able to access the file. The new Nvivo for me has many issues.

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Hello @JenHN

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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