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Coversion from MAC to Windows problems


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Hi,

 

I am trying to convert a project from MAC to Windows. The file conversion process sarts, however, after a few minutes it crashes and point me to the log file for the problem. The log file contents are:

 

11/04/2015 11:31:00 11:31:00.2219 got exception --- Cannot open transaction log file -- /var/folders/93/pc3zr9r95tj_ld6m8pnypswm0000gn/T/4746765825563385311.log
11/04/2015 11:38:05 11:38:05.1147 --- Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Can anyone assist in pointing me to the problem.
I know its not my computer because I have tried this on two separate PCs, and I have also upgraded to NVivo 11 just in case there was a version issue. Also, the file appears to work fine on MACs as we have tested on two different MACs.
Cheers,
John
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Hi John,

 

 

There seems to some component of the project file which NVivo for Windows is unable to convert.

 

Could you submit a support request via the link below and share your project file for investigation?

http://www.qsrinternational.com/Customer-Support

 

Thanks.

 

Bhupesh

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