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Hi,

I'm hoping a knowledgable person can shed some light on this. 

My research team has installed Nvivo server via our university's IT-department, but when trying to save a project to the server Nvivo freezes. I've tested this across all project members' PCs, both on cabled networks and wifi, using Nvivo 11 pro, so the problem is apparently not exclusive to my PC. I'm able to store the project file locally, but Nvivo freezes when I choose to save to server. 

Also, Nvivo does not see the server when I'm using Nvivo off-campus, from home. Don't know if this is related to the problem, but it seems to me that there's a database problem.

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Hi,

There are some ports and applications that must not be blocked by a firewall for NVivo Server to function correctly. Could you ensure port and application exception listed in following link have been implemented by your IT department?

http://techcenter.qsrinternational.com/desktop/ns11/ns11_standard_installation.htm#MiniTOCBookMark7

If the issue persists, could you submit a support request via http://www.qsrinternational.com/customer-support so that we can investigate further?

Kind Regards,

Bhupesh

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