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Activation of license on a new device

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Hi there,

I deactivated my license on my old device (following the correct steps listed on the QSR website), but when I wanted to activate my license key on my new device I got a message saying that the license key is already in use.

I am not sure what to do now. Currently I have to work on my project using the trial version of NVivo because there is a problem with my license activation. Can someone help me please?



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Hi Lily, 

I can see that you’ve contacted us directly by submitting a support request through our website and we’ve recently been in contact via email to assist. Please reply to our email if you have any further issues with activation.


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