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Sanjana

Error on Facebook data capture

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NCapture doesn't work on Chrome 70. Could have been an issue with earlier versions, but didn't try data capture on FB for some weeks, so unsure when the issue started. Works fine with Twitter. Uninstalled and reinstalled to no avail. 

Screenshot 2018-11-01 at 7.53.03 AM.jpg

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Hi Sanjana,

We are aware there is an integration issue with NCapture, this error message that you are receiving is a result of this issue. This is due to a block by Facebook. We are working to resolve the issue with Facebook, but unfortunately their turnaround times can take up to eight weeks. As soon as this issue has been resolved we will advise you. We apologise for any inconvenience in the meantime.
 
The issue can include:
Cannot capture wall posts for a page as a dataset.
Cannot capture public group posts as a dataset even as a public group Admin.
Twitter is not affected.
Users can capture Facebook pages as PDFs using NCapture.

Please let us know if you have any further questions.

Kind regards,

QSR Support

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