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mjhill02

Activating License on NVIVO 12 Trial Version???

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Hello, I am looking for help activating a license key for a trial version of NVIVO 12 that I have been using in trial mode for the past week. The instructions say: 

  1. Click the File tab, click Help, then click Manage License, and then click Activate License.
  2. On the License Activation dialog box, enter your details. Fields marked with an asterisk (*) must be completed.
  3. Click Activate.

When I open NVIVO 12, and click on the File Tab, there is no Help option.  (Options are New, Open, Close, Save, Print). There is another File Tab when I first open NVIVO that says Help and Tutorials at the bottom, but when I click on that Help Tab, it takes me to the NVIVO 12 Manual, and again, there is no Help tab. I guess I can wait until the Trial expires, and NVIVO will probably ask me for the License at that point. Or do I need to uninstall NVIVO 12, and reinstall it, and then enter the license key on install? Very frustrating that something so basic is so complicated. 

Thanks for any suggestions!!!

 

 

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Hi mjhill02,

You do not need to uninstall/reinstall NVivo in order to activate the license key. As the trial is still running you can wait until it expires, at that time NVivo will prompt for a new license key.

Using the help menu, you should see Manage License options (see screenshot). Deactivate will not be available if a project is currently open.

If you cannot activate the license key or see any error messages, can you please log a support ticket via the below link and include a screenshot of the error:

https://qsrinternational.com/nvivo/contact-us/customer-support

Regards,

^NVivoSup

license_activation.png

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Great. Thanks! I was clicking the File tab in the NVIVO 12 task bar, not the purple file tab on the NVIVO 12 Plus Window. When I clicked the latter, I was able to get to the help menu above, click on help, and activate the license. Thanks again! 

NVIVO-Home-Screen.jpg

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