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RShort

Imported files won't open

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Hi 

I have my data files (tried .doc and .docx) imported into NVivo but when I try and open them it just remains loading and never opens. I am running NVivo 12 on a MacBook Air which is relatively new and not been used much. Any advice or help with why this is happening?

Thanks

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Hi RShort, 

We will need to get some information from your computer to be able to troubleshoot this issue. Can you please submit a support request at the following link:
https://bit.ly/2CFUHRk

Regards, 
Heather
 

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