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Import Error: Unable to parse bibliographic data file

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I use Zotero as my ref manager. I am trying to import a series of PDFs into NVivo for OS X to use for a literature review.

No matter what format I use to export my selection of articles from Zotero, I cannot import them into NVivo. Half of the time I can't get the software to accept the bibliographic index file. When it does accept the format and the "import assistant" comes up, I get the error: "Import Error: Unable to parse bibliographic data file."

Can't start my work without getting these articles into NVivo. Any ideas? Using version 12.5.0 which is the latest.

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