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Hello:

 

I am having NVivo have "unexpected problems" while coding. I wanted to try compact and repair, however, that choice is not available to me in the Help menu of the open project. (It's gray and not clickable). Please advise.

 

Thanks,
Audrey

 

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Hi Audrey,

 

The ‘Compact and Repair Project’ button is greyed out because the project may be open in NVivo. Please close the project by clicking File tab > Close and then try Compacting and repairing your project.

 

Can you please open the sample project in NVivo and see if the same issue persists? If the issue does not persist in the sample project, we will need access to your project to investigate the issue.

I hope this helps.

Regards,

Akshay

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Thanks. That worked and I was able to repair.

Unfortunately, after the repair, we are still having an intermittent problem of "NVivo has unexpectedly encountered a problem."

Screen Shot 2019-10-09 at 10.03.37 AM.png

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