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Guest M_Sweigart

Problem with Activating Trial Version?

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Guest M_Sweigart

I have been trying to activate my Nvivo for Mac trial version and am getting an error message that Nvivo is "unable to activate" my account. I don't understand what the problem is, because I have a registered trial software and am able to sign into the myNvivo portal. I'm in a bit of a time crunch, because I bought a timebound Nvivo class that I need this trial version to complete. I sent Nvivo a message yesterday, but haven't gotten a response. Does anyone have any ideas about what may be going wrong? I would appreciate any advice!! Thank you. 

Screen Shot 2020-03-24 at 9.33.08 PM.png

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Hello M_Sweigart,

There is nothing going wrong. What you are experiencing is an expected behavior. 

The new version of Nvivo does not use license code to activate, instead activation process links your trial subscription to your mynvivo account which might take a while as mentioned in information dialog.

You may want to try again a few minutes later.

With regards,

 

 

 

 

 

 

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Guest Same issue

I have the same issue and it's frustrating that after several hours the trial isn't active. Any other suggestion?

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