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Can't see coded text

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See attached photo. This is happening for all of my documents I have coded - when I try to view what I have coded, i see boxes instead of text. I have tried restarting the program, deleting the project and restarting, shutting down the software and starting over, re-downloading the software, all with no success. 

I have reached out to NVivo support now four times, also with no success and not even a reply. This is a time sensitive matter, so any help would be greatly appreciated. 

Screen Shot 2020-07-05 at 11.15.38 AM.png

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