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Cannot activate Nvivo 12 on MacOS El Capitan

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After the installation and entering the license code I get the message: Activation Error Could not connect to server. If you cannot activate via the Internet, you can activate via email, mail/fax or phone.

The following I already tried:

- Disabling Firewall

- Removing Nvivo

- Rebooting

- Reinstalling Nvivo 

- Activating when VPN is connected

But still it doesn't work. I don't use any 3rd party firewall/internet security kind of software. 


Last week and 3 days ago I send an activation request by mail but still haven't received any reply.


Kind regards


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