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I can play the MP4 videos that i am trying to upload on NVivo. But when I try to import to NVivo it gives the error that the format is not supported. The codec of the video is h264 and I believe the issue is not of the codec being missing in my system because I can play the video. Then why can I not upload on NVivo?

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  • 3 weeks later...

Hi Uddi,

Can you please send us a support request via the link below so we can investigate this issue:


Please also include a screenshot of the error messages you have seen during import. You can take a screenshot by pressing Print Screen (PrtScn on some keyboards), paste into a Word or WordPad document and save. Attach the saved document to your reply email.

Regards, ^NVivoSup

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