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Error importing video file into NVivo 12

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I'm having some issues trying to import video files into NVivo 12. Initially I tried importing the zoom video file in .mp4 format. I've also tried opening my video file in Quick Time Player and exporting it (now saved as a .mov file) but it still wont upload. It's showing an error message 'Unable to generate waveform'.

Has anyone had similar difficulties trying to import video files into NVivo 12 on mac?

Thank you!


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