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Error importing video file into NVivo 12

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I'm having some issues trying to import video files into NVivo 12. Initially I tried importing the zoom video file in .mp4 format. I've also tried opening my video file in Quick Time Player and exporting it (now saved as a .mov file) but it still wont upload. It's showing an error message 'Unable to generate waveform'.

Has anyone had similar difficulties trying to import video files into NVivo 12 on mac?

Thank you!


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  • 3 weeks later...
  • 7 months later...


I am having the same problems as others. I cannot import the video files .mp4 into NVIVO12. 

Could you help me to solve the problems?

Thank you so much. 

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  • 4 weeks later...

Still having the same issue.  Some files work, while others do not.  The files are of the same format and were created via the same process, but 2 of my 26 videos will not import.

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Hello @lapp1da,

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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