Sarah Roussel 0 Posted September 30, 2020 Report Share Posted September 30, 2020 Hi, For my research, I'm using Ncapture to collect data from a facebook page as an Excel sheet. However, Ncapture doesn't charge all the posts and associated comments, about one year is missing. I tried several times and the results are the same. Has anyone encoutered this issue ? And is there a solution ? Thank you for your help. Sarah Quote Link to post Share on other sites
QSRSupport 92 Posted October 8, 2020 Report Share Posted October 8, 2020 Hi Sarah, The actual posts that are returned are determined completely by Facebook. Please refer to the following link for more information: https://help-nv.qsrinternational.com/20/win/Content/ncapture/ncapture.htm ^BM Quote Link to post Share on other sites
MFH 0 Posted November 5, 2020 Report Share Posted November 5, 2020 I'm having the same issue - but earlier on another computer, I was able to retrieve many more comments. Why the variance and how to solve it? I can see my Ncapture counting up to 76 posts and 200+ comments, but then always settling on capturing 10 posts and 42 comments. Quote Link to post Share on other sites
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