Sarah Roussel 0 Posted September 30 Report Share Posted September 30 Hi, For my research, I'm using Ncapture to collect data from a facebook page as an Excel sheet. However, Ncapture doesn't charge all the posts and associated comments, about one year is missing. I tried several times and the results are the same. Has anyone encoutered this issue ? And is there a solution ? Thank you for your help. Sarah Quote Link to post Share on other sites
QSRSupport 91 Posted October 8 Report Share Posted October 8 Hi Sarah, The actual posts that are returned are determined completely by Facebook. Please refer to the following link for more information: https://help-nv.qsrinternational.com/20/win/Content/ncapture/ncapture.htm ^BM Quote Link to post Share on other sites
MFH 0 Posted November 5 Report Share Posted November 5 I'm having the same issue - but earlier on another computer, I was able to retrieve many more comments. Why the variance and how to solve it? I can see my Ncapture counting up to 76 posts and 200+ comments, but then always settling on capturing 10 posts and 42 comments. Quote Link to post Share on other sites
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