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Hi!

The programme crashes when I am clicking between the blue circle of the node and the name of the node. I am not sure what exactly activates the problem, but it has happened more than 10 times within 2 days and each time I am losing bits and pieces of work that I have to redo. the message that I copy here the message that pops up when this happens. I would really appreciate any help!!

 

Error Message: Object reference not set to an instance of an object.

Stack Trace:    at QSR.NVivo.Client.Presentation.Controls.ListViewControl.hi()
   at QSR.NVivo.Client.Presentation.Controls.ListViewControl.f(Object A_0)
   at QSR.NVivo.Client.Presentation.Controls.ListViewControl.g(Object A_0, EventArgs A_1)
   at Infragistics.Win.UltraWinGrid.UltraGrid.OnAfterExitEditMode()
   at Infragistics.Win.UltraWinGrid.UltraGrid.FireEvent(GridEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinGrid.UltraGridLayout.OnEditorAfterExitEditMode(Object sender, EventArgs e)
   at Infragistics.Win.EmbeddableEditorBase.OnAfterExitEditMode()
   at Infragistics.Win.EmbeddableEditorBase.ExitEditMode(Boolean forceExit, Boolean applyChanges)
   at Infragistics.Win.UltraWinGrid.UltraGridCell.ExitEditMode(Boolean cancellingEditOperation, Boolean forceExit)
   at Infragistics.Win.UltraWinGrid.UltraGrid.ClearActiveCell(Boolean invalidate, Boolean shutdown)
   at Infragistics.Win.UltraWinGrid.UltraGrid.set_ActiveCell(UltraGridCell value)
   at Infragistics.Win.UltraWinGrid.UltraGridRow.Activate()
   at Infragistics.Win.UltraWinGrid.UltraGridRow.SetFocusAndActivate(Boolean byMouse, Boolean enterEditMode, Boolean byTabKey)
   at Infragistics.Win.SelectionStrategyExtended.OnMouseDown(ISelectableItem item, MouseMessageInfo& msginfo, Boolean forceDrag)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseDownHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseDown(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinGrid.UltraGrid.OnMouseDown(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

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Hi Ang, 

To try and resolve your issue, could you please copy your project to your Desktop and then follow the instructions below using your Desktop copy of your project:

1.    Start NVivo with the program icon (not project file).

2.    Click the File tab, click Help, and then click Compact and Repair Project. The Select Project dialog box opens.

3.    Locate and select your project from the Desktop.

4.    Click Open.

Once the compact and repair completes, open your project and see if the issue is resolved. If the issue is not resolved, try merging your project into a blank new project. To do this:

1. In NVivo, create a blank new project. 

2. Click the Import tab and the click the Project icon.

 The 'Import Project' dialog box appears.

3. Click Browse and navigate to and select your project file from the Desktop.

4. Click Import.

Once the import finishes, see if this issue is resolved in this new project file, which contains your entire project data. If this does not resolve the issue, please send us a support request via the Get In Touch link on the page below:

https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/support-center

I hope this helps. ^NB

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