Giulia 0 Posted October 28 Report Share Posted October 28 Goodmorning, The other day I successfully installed NCapture, and it worked on Facebook both for the captures as pdf and as dataset. Today, I was trying to capture content as dataset, but an error occurs with the message "An error occurred while NCapture was retrieving data from Facebook. Please try again later."I tried several times but it doesn't work. However, it works for captures as pdf. How can I sort out the problem? I am using it as an extension for Chrome on a Mac computer. Thanks Quote Link to post Share on other sites
QSRSupport 91 Posted November 16 Report Share Posted November 16 Hi Giulia, We have seen this error message occur if there are photos, links or links to photos in the facebook page. However, we are not aware of the any other scenarios that may or not may not give you the same error message. AT this stage, you can try capturing the webpage as pdf and importing in your project. ^AK Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.