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Goodmorning,

The other day I successfully installed NCapture, and it worked on Facebook both for the captures as pdf and as dataset. 

Today, I was trying to capture content as dataset, but an error occurs with the message "An error occurred while NCapture was retrieving data from Facebook. Please try again later."
I tried several times but it doesn't work. However, it works for captures as pdf. How can I sort out the problem?

I am using it as an extension for Chrome on a Mac computer.

Thanks

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  • 3 weeks later...

Hi Giulia,

We have seen this error message occur if there are photos, links or links to photos in the facebook page. However, we are not aware of the any other scenarios that may or not may not give you the same error message. AT this stage, you can try capturing the webpage as pdf and importing in your project. ^AK

 

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