M_Mucioki 0 Posted November 6, 2020 Report Share Posted November 6, 2020 Hi, I have recently updated my software to work with my student only to find out that I now have a more updated version of software than her even though they were purchased weeks apart. I have Nvivo R1 and she has Nvivo 12. I should be able to at least open her files going from Nvivo 12 to Nvivo R1. However, when I do open her saved file I can see none of her codes. I have followed the help links online and I do not believe the issue to be the process or the user of the program. This is highly frustrating since I just spent $400 on an upgrade that is not serving its purpose. Can someone please help? I have not gotten a response from customer service in over a month. Thanks very much, Megan Quote Link to post Share on other sites
QSRSupport 92 Posted December 4, 2020 Report Share Posted December 4, 2020 Hi Megan, Our records indicate that the issue has been addressed over emails by our support team. There shouldn't be any data loss when opening an NVivo 12 project in NVivo R1. Kind Regards, Bhupesh Quote Link to post Share on other sites
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