Error: "Root element is missing." when attempting to open a converted .nvp in NVivo 12 for Windows.

[Alex Hetherington 0]

Hello, 

I'm experiencing this error after converting an .nvpx file then attempting to open the new .nvp file in NVivo 12 for Windows. 

The original .nvpx file was created in NVivo 12 for Mac, and was not larger than 10GB (It's 53.5MB). This is the first time the file has been converted.

NVivo is able to convert the file, but on attempting to open it, the program freezes and the error message appears. 

Attached is a screencap of the error message as it appears, and a copy of the full error message text. 

Any help would be much appreciated. 

NVivo full error text.txt

[QSRSupport 92]

Hi Alex,

This error can occur if there was a blank Mind map in the original NVivo for Mac project. If you have access to NVivo for Mac, can you please try deleting any blank Mind maps from a copy of the original project, and then transfer the copy to Windows and attempt the conversion again?

 

Kind Regards,

Bhupesh