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"Media file does not support seeking"

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I'm trying to import mp4 videos into NVIVO. I've downloaded the k-lite codec pack as suggested, as I've succesfully imported a m4A audio file, however the mp4 files still won't import. 


If the mp4 video is opened up in windows media you can scroll/scrub through with no problem at all, so the files does indeed support seeking. 


Any ideas? 

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