Julie Bentzen 0 Posted March 27 Report Share Posted March 27 Hi, Nvivo 12 Plus won't let me upload m4a audio files. When I try to upload the file, the message "the media file format is not recognized. The required media codecs may not be installed on your computer. Find out more". The files play well on other audio applications (e.g. Windows media player). I hope you can help me out Many thanks, Julie Quote Link to post Share on other sites
QSRSupport 92 Posted April 1 Report Share Posted April 1 Hi Julie, try installing the codecs as described in this link: https://help-nv.qsrinternational.com/12/win/v12.1.99-d3ea61/Content/files/audio-and-videos.htm ^BM Quote Link to post Share on other sites
Christopher CWW 0 Posted April 1 Report Share Posted April 1 I have the same issue. I installed the codecs but it still doesn't work. Mine is a student license, is it because of that? Quote Link to post Share on other sites
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