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The media file format is not recognized


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Hi,
Nvivo 12 Plus won't let me upload m4a audio files. When I try to upload the file, the message "the media file format is not recognized. The required media codecs may not be installed on your computer. Find out more". 

The files play well on other audio applications (e.g. Windows media player).

I hope you can help me out

Many thanks,

Julie

 

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