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impossible to connect to myNVIVO

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I've purchased a licence online last week and I'm completly unable to activate it. When I manage to activate my account, an error message appears. It says " server connection impossible".


How can I activate my nvivo ?


Thank you,



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Hi Hugo, Here is a link to more information about activating your license https://help-nv.qsrinternational.com/20/win/Content/about-nvivo/activate-license.htm?Highlight=activations but you might need to talk with our support team. I will make them aware of the issue.


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Dear Mrs Penna,

Many thanks for your quick answer. I need some advice from the support. Thank you for reporting my issue.

I will keep you informed of the result.

Kind regards





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  • 2 weeks later...

Dears Mrs Penna,

The support team still has not contacted me. Could you give me the mail in order to contact them myself?


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  • 1 month later...

Hello, i purchased a 12 months license today, and i get the same error message as Hugo whenever i try to activate it. Is there anything i could to do it ?

I am located in France, as Hugo might be regarding the language of his screenshot. Maybe our location plays a part in our problem ?

Regards, Gaspard

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Hello @Gaspard,

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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