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Unexpected Quit Error Report

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My NVivo has just started quitting every time I press the X bottom on a text document. I've reinstalled Nvivo and the same problem remains. It has made the program unusable and I need it for research purposes quite urgently. I am on a mac, using the most up to date version of Nvivo and have a 12 month student license.

The error report says 'failed to save document (9)'. 


Joe Simpson 

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Hi Joe,

Can you try importing your project into a blank new project? To do this:

1.    In NVivo, create a blank new project. (Start NVivo using the icon in the Applications folder and form the File menu click "New project")
2.    Click the Data tab and then click the Project icon.
3.    The 'Import Project' dialog box appears.
4.    Navigate to and select the compacted project file.
5.    Click Import.

If the issue persists, can you please submit a support request via our support page below so that we can investigate this further?
Kind Regards,
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