Jump to content

How to recover corrupt file on NVIVO 12


Recommended Posts

Hi

As seems to be a very common issue with NVivo, my NVivo 12 crashed while I was working on it (I was working on my local desktop, not a network; saving regularly; my computer did not lose internet connection - so I was following all the "rules of safe NVivo engagement"). I've tried to reopen my file, but get an error message; on my third try opening the file it successfully opened, but wouldn't load any of my files. 

I can see that the nvb backup file is in my documents folder, with a timestamp of a couple hours ago - but I can't figure out how to use it to recover my actual NVivo file and I can't find any guidance on the QSR website. I'm hopeful that it's still possible to recover my work. Any tips that you all have found to successfully recover would be greatly appreciated.

Thanks,

Jo

Link to post
Share on other sites

Hi Jocharlie, 

I would recommend that you try running compact and repair on your project to see if this resolves your issue. Instructions on how to do this can be found at the following link:
https://help-nv.qsrinternational.com/12/win/v12.1.99-d3ea61/Content/projects-teamwork/compact-projects.htm

If this doesn’t work, I have attached a corrupt dummy project that you can use to recover from a .nvb file. Please download this project and then do the following:
1.    Open NVivo, click on ‘Open Other Project’, then Browse and select the dummy file you have saved 
2.    You will be presented with an option to recover from a project recovery file.  Select your .nvb file from the list to recover the project. If your project does not appear in the list, you can try searching your computer for any .nvb files, these are project recovery files. The project should open automatically once recovery is complete. 
If you continue to have issues, it’s likely that we will need to take a look at your project file. Please visit our support center at the following link and submit a support request.
https://support.qsrinternational.com/nvivo/s/contactsupport

Regards, 
Heather
 

NV12CorruptProject (for restoring project backups).nvp

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...