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Two problems: myNVivo error message + cannot code project sent by collaborator


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Hi all,

I'm trying to sign in to my myNVivo account and get the following error message: "Your myNVivo account is invalid. Please check again" I have a valid license key and can work within NVivo, but cannot seem to sign in.

I have another problem - a collaborator sent me a project that he and I are working on. I am acting as a second coder and need to be able to code responses. I see our survey responses and his codes, but I cannot highlight text within the responses and do any sort of coding work. The file says "Read-Only" so I am wondering if that's part of the problem.

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Hi, please check this help article regarding the "account is invalid" error: https://support.qsrinternational.com/s/article/Your-myNVivo-account-does-not-have-a-valid-NVivo-license

It seems that your colleague also set the password in the project file to protect it.  Please have them either send you the Read/Write password or have them remove the project passwords before sending you the file.  You will not be able to edit a project file that has "Read-Only" access.

Contact us here if you need more help: https://support.qsrinternational.com/s/

^BM

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  • 4 months later...

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