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Cannot convert Mac file to Windows

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Hi, I am working as part of a collaboration and we all all using NVivo 12. One of the collaborators is using NVivo for Mac, and when I try to convert her project file , I recieve this error message in the Project Coversion Error Log: "got exception --- Cannot open transaction log file ----- ExecuteScalar requires an open and available connection. The connection is not open." Can someone please assist with this error.

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Hello @Nadia Seeteram

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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