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Can't import mp4 - Unable to support waveform error

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Any idea how I get mp4 video files to import to NVivo (Mac version)?  I keep getting "Unable to support waveform."  The information about Codec support (in support section) seems catered to PC users. What do I need to download to ensure I have sufficient codec support for my mac?

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Hello @curious D,

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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