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NVivo crashes on opening any project (M1 Mac with Big Sur, NVivo up to date)


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Hi guys,

Not much else to say. I can open NVivo and get to the little start screen where you choose between "Create a Project" and "Open a project." Selecting either of these options causes the full window to open and I get stuck with the spinning beach ball of death indefinitely, until I force quit.

From the little start screen, I already checked for updates and NVivo confirmed it was up to date per this FAQ: https://support.qsrinternational.com/s/article/Is-NVivo-Mac-compatible-with-the-latest-Macbook-with-M1-Chip  .  I also came across a forum thread from last year directing people to update LibreOffice, but I don't use LibreOffice. My license is active but I'm not logged in. Trying to log in gets me the spinning wheel of death on "Contacting server, please wait..."

I'm far into a project with a deadline approaching rapidly so any help would be greatly appreciated. Thanks in advance!

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Hello @logan,

Please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form

Regards,

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