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Error with the Access Toolbar

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Dear Team,

I am having difficulty with the Access Toolbar. So many features are not highlighted, such as Undo, Coding stripes and almost all the features are visible, but cannot access them. Also I deleted a file by mistake and unable to revive it with Undo button, where does it go? and how can I get it back. Please Help!!!!


Many thanks,


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Hello @Payal,

I am using Access Toolbar with its default settings and I can perform actions with no issue. Therefor, what you described seems to be an unexpected behavior.

Could you please open Sample project and erase the interview file Charles then click undo button in Access Toolbar or click Cmd+Z.

If your issue persists please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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