Jump to content

Recommended Posts

I recently purchased a license and transcription for my dissertation study that is currently underway. I was using the trial software and it was supposed to seamlessly covert over to my purchased license (I used my student email account). I then realized that in my confusion, I purchased the Mac version when I am using windows. I have left voicemails with QSR, and sent emails to technical support. I haven’t received a SINGLE RESPONSE. I am paying for my education and can already barely afford it. I want to know if I can switch my license to a windows version? Is QSR going to keep ignoring me until I cave and purchase the correct version? This is not the customer service I would have expected to have received from this company and kinda regret using it for my study. I would love any insight I can get as I would love to avoid having to duplicate the purchase. Thank you! 

Link to post
Share on other sites

Hi there, I can understand your frustration. I remember being a doctoral student and time and money is limited. I will escalate this issue for you internally. Thanks Stacy 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...

Important Information

Privacy Policyhttps://www.qsrinternational.com/privacy-policyhis site, you agree to our Terms of Use.