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My NVivo 12 crashed while I was working on it.. I've tried to reopen my file, but get an error message.

I can see that the nvb backup file is in my documents folder. But I have trouble figuring out how to use it to recover my actual NVivo file and I can't find any guidance on the website. I'm hopeful that it's still possible to recover my work. All possible tips are very muchy appriciated!



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Hello @Maria Fagerström,

Please follow steps outlined in here.

If the issue persists, please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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