Jump to content

Recommended Posts

 

Hi,

My NVivo 12 crashed while I was working on it.. I've tried to reopen my file, but get an error message.

I can see that the nvb backup file is in my documents folder. But I have trouble figuring out how to use it to recover my actual NVivo file and I can't find any guidance on the website. I'm hopeful that it's still possible to recover my work. All possible tips are very muchy appriciated!

Thanks,

Maria 

Link to post
Share on other sites

Hello @Maria Fagerström,

Please follow steps outlined in here.

If the issue persists, please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form

Regards,

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

Privacy Policy